Craigside Manor

Great hotel, the lady at reception was friendly and helpful. The booking website missed mentioning that we had a small dog with us, however, the nice lady at reception explained that to us. Instead of turning us down, she let us stay. Thank you

We stayed overnight in one of the Little Orme view rooms. Lovely spacious room with fabulous air con and great views. Beautiful terrace for drinks in the sun Staff were excellent and very welcoming, and we enjoyed a lovely dinner and excellent breakfast. Will happily return

As we live locally we don’t stay in the hotel just went to the restaurant for food. Not been since JW Lees has taken over and we were reluctant to go having had poor experiences under previous ownership. However we gambled and visited on 30th June for our anniversary meal with friends. Initial thoughts were how well decorated the place was. We were taken to our reserved table quickly and drinks order soon after. We were served by Mal, such a naturally friendly waitress who made her service feel effortless, a smile, friendly chat and just relaxed demeanour made a great start to the evening. Food ordered and delivered quickly. What can we say about the food? 10/10, a party of 5 people we had a range of everything and not one thing could be faulted. Starters, mains and puds, all excellent. Sadly Mal had finished her shift before we were done with our meal and handed us over to KC, who gave us equally great service…Hope she’s caught up on Squid Game! Seriously I can’t remember a time where the staff were so naturally friendly and in the current climate it makes the difference to a night out. Whatever the training is JW Lees offer, it’s working wonders at the Craigside Manor. Will we go back? For sure, can’t wait!

We really enjoyed our stay, the staff were all very helpful. Our only disappointment was that the TV wouldn’t work

We have stayed here numerous times over the years. The Craigside was a home from home with wonderful, kind, caring staff. The hotel changed hands earlier in the year after a billed major refurbishment. We stayed in April and it was OK. There were a few minor teething issues, mainly relating to the new tech and we fully expected Craigside would be amazing again when we returned in June. Sadly, this was not the case. Upon arrival we were ignored by numerous staff until Katie asked if we were being dealt with on her way back to the kitchen with dirty dishes. No paperwork had been prepared for our arrival despite having booked direct with them. The refurb has not stretched to the rooms. This didn’t really bother us, but the room rate has increased significantly so may disappoint some people. We experienced TV issues the same as others have reported in their reviews. The room had not been cleaned to the usual standard with evidence of previous occupants apparent. Shower gel and hand soap had always been provided previously. The hand soap was nearly empty when we arrived for our 5 night stay and never replenished despite daily housekeeping and asking.Neither were the 2 tiny shower gels which were left. Luckily I could drive to the Supermarket to buy some. Service in the restaurant was cold. No smiles. Again, ignored by numerous staff and when someone did come over, reluctant to an offer a table even though they weren’t busy until they found out we were staying at the hotel. We had better table service at the local chippy. We observed other diners also having issues. They just wanted you in and out as soon as possible. Breakfast though was a different story. Excellent food and Gary and Leah provided a calm, kind, efficient service with a smile. This is actually a really hard review to write as we’ve loved this placed, but we won’t be returning to Craigside Manor. It was not a good experience.

Had a lovely 3 night stay at the hotel over half term. Very friendly service, great breakfast and clean rooms. Very comfy beds. Great location. Only negative was the tv didn’t work, but this is pretty common now in hotels, why have them if they aren’t tuned in?