Epic Sana Marquês Hotel Reviews

Response from Property: Dear guestThank you for such wonderful feedback! We are thrilled to know that every aspect of your stay was a “10 out of 10,” from our spotless cleanliness to the friendliness and helpfulness of our team. It’s also fantastic to hear that you enjoyed our swimming pools, spa, and the quality and service at breakfast.Your kind words mean a lot to us, and we look forward to welcoming you back to EPIC SANA Marquês for another perfect stay.Warm regards,

Response from Property: Dear guestThank you for your kind feedback! We’re happy to know you enjoyed the cleanliness and overall experience at our hotel. We look forward to welcoming you back soon to EPIC SANA Marquês.Warm regards,Karim AlyGuest Experience Manager

Response from Property: Dear guestThank you very much for your kind feedback. We are delighted to hear that you enjoyed our service, the variety at breakfast, and our convenient location near the metro.We truly appreciate your comments and look forward to welcoming you back for another enjoyable stay at EPIC SANA Marquês.Warm regards,Karim AlyGuest Experience Manager

Response from Property: Dear guestThank you for sharing such a thoughtful and detailed review of your stay at EPIC SANA Marquês. We are truly delighted to hear that you enjoyed the elegance of our hotel, the luxurious atmosphere, and the warm hospitality from our team — especially our housekeeping ladies, who will be thrilled to know they made such a lasting impression.It’s wonderful to know you also enjoyed our stunning rooftop views and infinity pool. We do understand your comments regarding the limited space and lift access during busy times, and we value your feedback as it helps us look for ways to enhance the guest experience.Your kind words about our service and quality mean a great deal to us, and we are thrilled to know you would choose to return. We look forward to welcoming you back for another memorable stay in Lisbon.Warm regards,

Response from Property: Dear Kit Mun.PThank you for your kind words! We’re delighted to hear that you found our hotel nice and clean. Your satisfaction is our priority, and we truly appreciate your feedback.We look forward to welcoming you back for another EPIC stay!Best regards,Karim AlyGuest Experience Manager

Response from Property: Dear guestThank you for your kind words!We’re glad you enjoyed our central location, the cleanliness of the hotel, and the atmosphere at the bar with live music. It’s also great to hear our team made a positive impression.We look forward to welcoming you back to EPIC SANA Marquês soon!Warm regards,Karim AlyGuest Experience Manager

Response from Property: Dear guestThank you for your feedback. We are delighted to hear that you enjoyed the service at EPIC SANA Marquês. We have also taken note of your comment regarding the interior and will continue working on improvements. We hope to welcome you back soon for another pleasant stay.Kind regards,

Response from Property: Dear guest,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Response from Property: Dear AlonThank you so much for your wonderful feedback! We are delighted to know that everything was perfect during your stay.It will be our pleasure to welcome you back soon to EPIC SANA Marquês.Warm regards,

Response from Property: Dear guest,We sincerely thank you for taking the time to answer our survey, your opinion is crucial for us to continue improving our service and anticipate our Guests’ needs. It gives us great pleasure to realize that we were able to meet your expectations. Thank you for your preference for EPIC SANA Marquês and we hope to have the opportunity to welcome you again on a future visit to Lisbon.Kind regards,

Response from Property: Dear guestThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are pleased to know you enjoyed the early check-in, the quality of our breakfast, and especially the shower experience. However, we are sorry to hear that the location did not fully meet your expectations and that you felt inconsistency in the front desk service. Please be assured that we will address this with our team to improve the experience for all our guests.We truly appreciate your comments and hope to have the pleasure of welcoming you back for an even better stay in the future.Kind regards,

Response from Property: Dear guestThank you for taking the time to share your detailed feedback. We deeply regret that your experience at EPIC SANA Marquês fell so far below your expectations and the standards we aim to uphold.Please accept our sincerest apologies for the series of inconveniences you faced — from the lack of response and courtesy at the front desk, to the delays and issues with housekeeping, maintenance, and communication regarding the nearby event. These situations are absolutely not reflective of the level of service and professionalism we strive to provide.We are especially concerned to hear about the hygiene issues and the allergic reactions experienced. This is being taken very seriously and has been reported to both our housekeeping and quality control departments for immediate review and corrective action.We also acknowledge the seriousness of our team entering your room without knocking. That is unacceptable, and we will reinforce protocol training with the relevant staff immediately.Your comments have been shared with our management team, and we assure you that we are addressing every point with the utmost urgency. While we cannot change your experience, we sincerely hope to have the opportunity to regain your trust in the future with a much improved and more respectful stay.Warm regards,Karim AlyGuest Experience Manager

Response from Property: Dear WajiwapaiThank you for taking the time to share your detailed feedback about your stay at EPIC SANA Marquês. We are delighted to hear that you enjoyed our prime location, the newly renovated facilities, and especially our first-class gym and pool. It’s wonderful to know that our gym stood out as the best you’ve experienced in a Portuguese hotel!We also appreciate your comments about cleanliness and service. While we are pleased that you found our turndown service excellent, we sincerely apologize for the inconvenience caused by the housekeeping team. Losing the room card and mistakenly disposing of your girlfriend’s bag should not have happened, and we understand how frustrating that must have been. We will certainly address this with our team to ensure better training and attention to detail in the future.Your recommendation means a lot to us, and we hope to welcome you back for an even better experience next time. Please do not hesitate to reach out if you plan to visit again—we would love to make your stay even more seamless!Best regards,Karim AlyGuest Experience Manager

Response from Property: Dear guest , Thank you so much for your detailed and positive feedback! 😊 It is truly a pleasure to know that we exceeded your expectations and that you had such an enjoyable stay with us.We are delighted that you appreciated our breakfast, especially the juice selection, as well as the attentiveness and professionalism of our team. Providing excellent service and creating memorable experiences for our guests is always our priority.We also appreciate your comment regarding the small water leakage in the bathroom – we will look into this to ensure maximum comfort for all our guests.We look forward to welcoming you again soon, whether for another visit to Lisbon or perhaps even to explore the Azores, as suggested! 😉Best regards,Karim AlyGuest Experience Manager