R. Castilho 11, Lisbon, Grande Lisboa, 1269-072, PortugalSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
114 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.9
Amenities8.8
Service8.9
Cleanliness8.9
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All reviews(114)
Positive reviews(13)
Reviews with photos/video(2)
Great location(6)
Negative reviews(1)
Guest User
Deluxe Room
Stayed in Sep 2025
Family
2 review
9.5/10
Amazing
Posted on Oct 15, 2025
All staff was lovely, although I’m portuguese the welcoming gift of Port Wine and Pastel of Nata is amazing for new travellers!
Guest User
Deluxe Room
Stayed in Aug 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on Sep 9, 2025
Pleasant stay, I really enjoyed the hotel and all of the facilities. Staff were incredibly helpful. Many thanks to Hugo at the front desk, Renoto and the entire team for your kindness.
Guest User
Deluxe Double Or Twin Room With Extra Bed
Stayed in Feb 2025
Family
6 review
10/10
Outstanding
Posted on Mar 6, 2025
It was nice hotel. Perfect location and friendly staff. Only WiFi was not so good. But we want to stay for next time too.
Bashaar M Jamil
Deluxe Room
Stayed in Jul 2023
Solo traveler
1 review
10/10
Outstanding
Posted on Aug 26, 2023
Excellent stay. The rooms are comfy and the bathrooms are good too. Staff is super friendly and very accommodating. Highly recommended.
Guest User
Deluxe Room
Stayed in Oct 2023
Couple
2 review
8.5/10
Very Good
Posted on Nov 20, 2023
A great stay at Altis Grand. Clean and spacious rooms with a very comfy bed. We requested a king size bed and the staff made sure this was accommodated for. The only problem we had was our room took a little while to be ready, even after check-in time but we were happy to just have a drink in the lobby bar and were given complimentary pastel de natas. The location is good, about 20-30 minute walk into the centre and 5-10 minutes from a metro station.
Fatty5555
Deluxe Double Or Twin Room With Extra Bed
Stayed in Feb 2023
Family
9 review
7.5/10
Posted on Apr 6, 2023
So far so good, housing keeping service could be better if the housekeeper pay more attention to the items that have to be refilled
Huiwe
Deluxe Single Room
Stayed in Mar 2024
Business traveler
8 review
10/10
Outstanding
Posted on Apr 16, 2024
Very good,
Facilities: good
Sanitation: good
Environment: good
Service: very good
Original TextTranslated by Google
Maxim_K
Deluxe Room
Stayed in Mar 2024
Couple
13 review
10/10
Outstanding
Posted on May 4, 2024
Excellent hotel a block from the main street. There is its own paid underground parking. The hotel is not the newest, but you can feel the class of service, luxurious breakfasts, wonderful staff, large room. There is a gym and an indoor (transparent roof) swimming pool with a jacuzzi. The main attractions can be reached on foot or by metro. We definitely recommend it before visiting the city or for a business trip (there were a lot of obviously business travelers, even too formally dressed people from all over Europe, and some kind of cozy conferences were taking place in business enterprises).
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_M1358589****
Deluxe Room
Stayed in Dec 2023
Traveling with friends
33 review
9.5/10
Amazing
Posted on Apr 18, 2024
The location is very good, quiet in a busy area. The room is not big, but the hygiene and service are good, and the hotel staff are very enthusiastic
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170503****
Deluxe Single Room
Stayed in Nov 2023
Family
54 review
7.0/10
Posted on Dec 26, 2023
An old hotel from 50 years ago. There are no signs of renovation. The standard five-star hotel is just like a domestic three-star hotel. The service quality at the front desk is not satisfactory, but the food in the restaurant is good. The price is reasonable. But the breakfast is very average.
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110311****
Deluxe Single Room
Stayed in Jun 2023
Business traveler
43 review
2.0/10
Posted on Jul 18, 2023
The service attitude is extremely poor, the check-in voucher is not printed, the room is extremely small, and water charges are limited, bad reviews, bad reviews, bad reviews
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3952****
Deluxe Single Room
Stayed in Feb 2023
Business traveler
166 review
10/10
Outstanding
Posted on Mar 25, 2023
The location is very good, not far from the airport; the breakfast is great and the room is nice. The curtains wouldn't close, not sure why.