Hotels near Tay Ho, Hanoi

I stayed for 3 nights. The hotel is located on a quiet side street, but it was surprisingly easy to find, and I didn't get lost. The surrounding area offered many dining and cafe options. It was an attractive location with a calm atmosphere, yet you could still catch glimpses of local life. What was particularly helpful during my stay was being able to communicate with the host via LINE. For a Japanese person, this was incredibly smooth and reassuring. They readily accommodated requests for toilet paper refills and towel changes. Furthermore, there were many instances where I felt their hospitality, such as free snacks and water service, and free-to-use washing machines and dryers (one of each). The closet was also large, so I had no trouble organizing my luggage. Above all, I felt that the quietness at this location and the price made it extremely good value for money. However, there were a few concerns regarding hygiene and security. First, the inside of the refrigerator was dirty and had a strong, unpleasant odor, so I ended up not using it at all. Also, there was water left in the electric kettle, presumably from the previous guest, which gave me the impression that the cleaning of the wet areas was not thorough, and that was disappointing. Regarding security, the master card was left next to the door without a lock, which made me uneasy. For safety, I kept the master card inside my room during my stay. Overall, it was a comfortable stay with excellent cost performance. I feel that if the cleaning and other issues were improved, I would be able to recommend it to others with more confidence.

Not very happy with my stay. Firstly I’m a solo female traveller and was allocated a room on the same floor as the lobby. Upon checkin I realised the double lock in the room is not functioning so I voiced out. Staff told me not to worry as nobody can enter from outside without the key. I mentioned I’m a female traveler i don’t feel safe & that my room is on the same floor as lobby. He told me their technician is busy right now and will help fix the lock later. Before I went out of the hotel I have informed the lobby staff that I’m going out and to remember to fix the lock staff said ok. However when I am back in the room at night I realised it’s still not fixed! Another staff this time reassured me that everything is alright and that nobody can enter from outside and even showed me. I insisted that I still want it fixed and he said next morning will send someone to fix it for me. It was late so I agreed, I slept with a chair against the door. When I was half asleep at about 11pm I suddenly heard a loud knock on my door. Thinking it’s the hotel staff want to fix my lock? So I opened the door and to my dismay there was 2 officer in the green uniform together with hotel staff. I was shocked and scared as I wasn’t expecting police officer! What happened? The police asked when did I check in and also asked for my passport and took picture of it. When I asked if everything is alright, is the hotel safe as I still have 2 more nights here they just say all is good. Rest assured I did not sleep well that night!!! Next morning I insist I would like to change room as I really do not feel safe and they said they will “upgrade” me to a higher floor. Upon getting my new room I realised it’s the exact same room type and size as what I got on 1st floor only difference is the painting on the headboar! They should have given me a higher floor room in the first place. There was some flying insects in the room other that that nothing to shout about. Room was basic and clean enough, bed was comfortable. Toilet need some upgrade. I will not be coming back to this hotel again! Would not recommend. Location is only good if you like to stay at Westlake area else don’t bother.

I always stay at Fraser Suites Hanoi whenever I’m in Hanoi for business, and I’ve returned many times. The spacious rooms, excellent service, and friendly staff make every stay comfortable. It truly feels like my home away from home. Highly recommended!

While this hotel might not compare to a four-star establishment in China, the service is absolutely impeccable. It's more like a boutique hotel, small yet refined. The room was cozy and came equipped with a washing machine and refrigerator, which was incredibly convenient. There are plenty of dining options nearby, and it's right next to West Lake. Breakfast on the 8th floor offers stunning panoramic views of West Lake. Our concierge, Hanna, contacted us before check-in and was incredibly warm, lovely, and had a fantastic attitude. Both my colleague and I were extremely satisfied with this hotel throughout our stay. Highly recommended; I'll definitely choose this hotel again next time I visit Hanoi.

Pros: Responsive staff, quiet neighborhood, lake view, 2 bathrooms, all necessary appliances (including a washer and dryer) and furniture. Cons: The cleaning was very poor. All three rooms we saw were dirty. The bed linen in all rooms was dirty, and one room had a moldy smell. We only stayed thanks to the efforts of the administrator at the reception. The first room we were offered had a strong moldy smell, someone's rotten meat was in the fridge, and the bedding had yellow stains. The administrator tried to change the bedding, but brought equally un-fresh linen. The second room offered had a similar situation; there was no mold, but the washing machine and dryer on the balcony were rusty. We are grateful to the administrator for offering us a third room, which was cleaner. They called cleaning in the evening (we checked in around 9 PM), and our bedding was changed, and the room was cleaned. Overall, if the cleaning were more thorough, the hotel would be quite decent for its price.

Hoan Kiem Lake is a prime location, the room is equipped with luxury toiletries, steam bath to relieve travel fatigue, takeaway breakfast + free WiFi is super intimate! Suitable for solo or family travel

The apartment is luxuriously decorated with exquisite and high-end furniture. The room is clean and tidy, with a faint, pleasant fragrance, making it feel very comfortable. The balcony is spacious, offering easy enjoyment of the views. The staff are warm, attentive, and respond promptly. All amenities are fully provided; nothing was missing at all. I'm really happy to have booked such a satisfying apartment for the first time.

We had a little issue upon check in because the configuration of rooms allocated to our group were wrong. But kudos to the Receptionst for sorting it out rapidly in a very professional manner. The room is simply awesome. very clean, bed is comfortable and amenities are good. The gym is fantastic, together with the steam room. There are a few surrounding restaurants near the hotel, but not a whole bunch. Location werent that fantastic, but its compenaated with all the quietness and away from city feel.

The room is great with spacious room and balcony. It also has a microwave that I could use to heat up food that I took away. The female staff and security guards are also very friendly and helpful. The gym is also quite well equipped. The best part about this hotel is the location. It has a few convenience stores, fitness centre, hair salon, massage spa, cafe, pharmacy etc all within close proximity. Definitely recommended!

Rephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange. Here’s a more polished and polite version of your message while still keeping your point clear: Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming. However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it. When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm. Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly. The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.