Hotels near TsUM, Almaty

I had a pleasant 4.5 nights stay with them! Room is huge and the is comfy! The room had a washing machine, so it made laundry seamless! Location is fine as long as you book thru Yandex. Sadly, only the cafe needs more work.. Many breakfast items were not available & the kitchen staff took too long preparing a simple meal. Hope you can look into it & make this hotel 5* standard! Thank you once again!

We had great time at Tenir Eco. At first, im a bit worried as im unsure how to go up and bring luggages direct from airport since we arrived direct from istanbul trip. But actually its quite easy. The hotel arranged to bring luggages up to hotel with payment of 5000 tenge(from shymbulak station to hotel reception). U have a choice to bring it yourslef but mind you that it is quite slippery from combi 2 to reception. So if u want to enjoy the moment just ask the hotel to bring the luggage for u. The hotel will give QR code for cable car ride from Medeu station to combi 1-combi 2 and back down. If u want more can ask them to buy for you. Around 4000 tenge. The hospitality is amazing , they provided all the necessity. And fast action too. They fixed the netflix so we could enjoy our 2nights stay. And although -12celcius was a challenge but the room got quite nice heat ‘ and u can always heat urself in the bathroom sauna, even the floor was heated. So we never feel tortured with the weather. Bring some food for dinner if u dont want to spend time going down too much. And u can heat it in sauna as well🙈. Host (ingkar) was a very nice person. He gave us two nice cheesecakes since netflix took time to be fixed. We stayed in Room Tenir 10 which was the last end room with nice romantic vibe and view. There’s night skiing and the skiers sometimes stop and wave to us while we watch them pass by. We also hike to nearby mountain and enjoy the scenery. It is super cold during winter and like a dream come true stay for us. As per going back you can request them to bring down luggage as well with same 5000 tenge tilk symbulak station. The food at syn32 also yummy n good. Go try the blueberry mint tea with mountain view. Its amazing. U can ski in ski out from the room itself. Sunset is perfect as well. I will return again in future. Perfect stay in Shymbulak 3200m…. Never regret it. And may try the paragliding as well. Looks fun too!

I had a wonderful stay here. Helpful staffs at the reception counter. Room facilities were all working well, and housekeeping was amazing as well. Convenient walking distance to local attractions - green bazaar, arbat street, ascension church, etc.

We stayed at Almaty Hotel again during another trip and had a very positive experience. The hotel was clean, comfortable, and well located. It was easy to move around the city, visit nearby places, and find restaurants within walking distance. The staff were polite and helpful throughout the stay. Check in and check out were smooth, and everything was well organized. Overall, Almaty Hotel remained a reliable and pleasant place to stay in Almaty. I would recommend it and would stay there again.

A very convenient and clean hostel. Many Chinese guests stay here. It's very close to the bus station and also to Lake Sairan. It gets lively with many people at night! There's a Malatang (Sichuan hot pot) restaurant right at the entrance. There's also a small market nearby where you can shop and use Alipay. The Naryn restaurant by the entrance is great for gatherings, with good ambiance and food, but the portions are large, so it might be a bit expensive for one person.

The room is surprisingly big, and the 1.8m big bed looks small in the room. It's too far to watch TV when lying on the bed 😂 It also has a small balcony. The interior decoration of the hotel is also very grand. The only thing is that it is a little old and the location is a little far, but everything else is good

Hotel Kazakhstan has an excellent location and offers beautiful panoramic views from the upper floors, which is definitely its biggest advantage. Unfortunately, the hotel itself feels outdated, and only the lobby appears to have been renovated. The rooms and facilities could use significant modernization. On the positive side, the staff are very polite, friendly, and always willing to help, making the stay more pleasant. If you value the view, this hotel is worth considering, but don't expect modern accommodations

It's an older hotel, but the location is great and the staff are friendly. The breakfast was delicious too. We arrived after 1 AM, but they greeted us with smiles and were very kind, even calling a taxi for us when we left.

Had a great stay! Staff was efficient and friendly. Booked the hostel room and it was very clean and spacious! Toilet and showers were working well. There is a fridge, microwave and communal area had sofas and was cozy. Location is really good too, near some shops and there was a supermarket/mall nearby. Really worth the price and would book again!

The hotel is new and clean. Although it is located in a residential area, getting to the city centre is actually quite quick. That said, Yandex Go or your own car is probably the most convenient way to get around. I also really appreciated the front office service. I arrived very late, at around 2:30am, and the staff waited up for me. They also offered to assist with my luggage both on arrival and again when I departed, which was a very nice touch. The room itself was comfortable, and I also appreciated having a handheld bidet spray next to the toilet. The bathroom layout was a little awkward — when opening the bathroom door, it would catch the bath mat and push it across the floor every time. I was surprised that there was no chair at all in the room, which is rather inconvenient even just for putting on shoes, sitting briefly, or using the desk. I stayed for two nights, but unfortunately no housekeeping was provided during my stay. I understand that unexpected staffing issues can happen, but I would have appreciated some proactive communication. At minimum, a quick note explaining the situation, fresh towels and bottled water could have been delivered to the room without having to ask, even if full housekeeping was not possible. Only when I contacted reception was the situation explained. Breakfast on my departure morning was also rather disappointing, possibly because there was a large group (relative to he size of the hotel) staying at the hotel. Food was slow to be replenished and there were no seats available. As I was in a hurry, I ended up taking just a muffin. There also seemed to be no hot water in the room that morning, although this had not been an issue previously, so it may have been related to unusually high demand at that time. Overall, the hotel has good potential: it is new, clean, reasonably convenient for reaching the city centre, and the front office staff were helpful and welcoming.