Hotels near EsselWorld, Mumbai

The hotel is wonderful, in a great location. Everything is very, very good, except for one very big 'BUT'. According to hotel policy, check-in is at 2 PM. I arrived at the hotel at 2:10 PM, and after all the paperwork was done, they told me to wait 15 minutes because the room wasn't ready yet 😅😅. Five stars, seriously? I thought, 'okay, these things happen,' but I ended up getting into the room at 3:15 PM!!! This is unacceptable for a hotel of this caliber. All I got from the hotel was, 'Sorry, we're trying to get the room ready as quickly as possible.' And for that service alone, it gets 0 points.

One of the best hotels I’ve stayed at whilst on vacation in India. The staff is really friendly and attentive. The breakfast selection was also really amazing. Situated next to the Palladium mall which was really convenient.

Stayed there for one night, check-in took a bit of time not sure why but the check out took only a few second, the staff are very friendly, getting Uber to the hotel lobby is confusing for the drivers, rooms are massive with comfy beds and pillows. You should add coffee machine. Overall it was decent 👌🏾

Chose this hotel as I was attending an event in Bombay Exhibition Centre, 10 mins ride away from the hotel in smooth traffic. The airport is also 15-40mins away depending on traffic. The room is spacious from bathroom area to the main bedroom, it could even fit 3 beds comfortably. The bed is too soft for my liking but pillow is good. The bathroom comes with a tub, standing shower and separate toilet. Water pressure in the shower is good and heats up fast. The open concept wardrobe is just next to the shower but having the luggage rack built just under the safe is a safety hazard, almost hit the corner couple of times when taking things out of the luggage. I don't know if it's because the door is heavy or my neighbors are strong, the doors appear to slam each time it closes. I love the scent of Westin's White Tea series which is provided here too, ***** with all basic amenities. They are also very generous with the complimentary bottled water, 6 in all. I appreciate that they noted and acceded to my request for a room near the lift. Service was excellent, the staff were friendly, polite, helpful and full of smiles from the bellboy to security team to front desk to housekeeping and those at the breakfast service. Breakfast at Seasonal Tastes on Level 18, had a view as amazing as the spread, of both international staples to local flavours. Live egg and Paratha/Dosa stations, wide selection of nuts, fruits and juices too. A true 5* stay and will be my choice hotel every time I return to Mumbai.

It was a great experience. The restaurants are nice albeit you need to be sure if you like the authetic flavours from South Indian cuisine. As the paneer dish tasted a bit bitter due to different spices used in South Indian cuisine. Overall, great hotel and it is a peaceful to be in the large high ceiling lobby.

Amazing hotel. We forget our passport and money in another hotel safe box, they assist all the way to pick up to send back to us safely. Will definitely come back again

Most stunning and Incredible hotel and stay. All the staff right from the entrance, to check in desk, porters, security to house keeping were all excellent and very friendly. Breakfast options were always very good and plentiful but I would advise going early to avoid queues and sitting outside where I didn't find the service to be very good on the one day we had to sit outside. The management really went out of their way for us to help us with a few issues we had. Rooms on certain floors are very dated and can do with some improvements but they are aware of this already.

Great staff, especially at the breakfast place and door entry. Room needs updating. Sound insulation is lacking. I was daily woken up by the talks of the room service people starting at 7am.

Clean and simple place to stay. I didn’t have a window so it felt a little claustrophobic. Nobody cleaned my room until I asked them to on day 3. The housekeeper only entered my room after noticing I had come back after a long day, around 1630. The hot water was also not very hot, and didn’t last for a long time (perhaps I wasn’t using it correctly..). Anyway, if you’re used to western hotels, I would HIGHLY recommend just splurging on one of the nicer ones. You won’t regret it.

It was a nice stay hotel room was well maintained, clean, it was safe for family stay. All together it was worth to stay