Hotels near Liverpool Echo Arena, Liverpool

When we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC. I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did. Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there. I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this

Excellent location and a very spacious room. Theres a gym too. The service provided by the lady who checked us in was bad. She didn’t brief us on anything at all. Just processed it. Later that day, we sat at the cafe and noticed another Recep lady briefing a couple she was helping to check in. Talking about the gym, laundry area, nearest Tesco etc. On the first day at about 6 pm, I noticed my room was still cold and called the Recep. Unfortunately the same lady who checked me in earlier answered the phone. She just gave vague directions on how to on the aircon and I told her I already did that for hours and adjusted the temp to 26 but it was still freezing cold. She didn’t bother to help further even when I called two more time. Later at about 1 am, I woke up freezing cold and called the Recep. This time a guy answered and readily said he will come and check the air con for me when I told him the earlier gal didn’t help at all. When he came up, he realised that the aircon was on AC and not heating mode. And reset it for me. Thank God for him. Learnt from my phone that the temp was 4 deg that night due to some cold front and rain. I had suffered 6.7 hours of freezing cold because of the laziness of the other lady earlier. Not happy about it. Very unprofessional and unbecoming of service staff.

Highly recommended stay and absolutely worth every penny. Was particularly intrigued by the unique maze-like interior design for a memorable and enjoyable experience. The room was spotless, comfortable, and welcoming. Thank you for making my visit to Liverpool such a great memory!

Stayed one night with my daughter for my birthday. The hotel is very central and the reception staff were welcoming. Our room was large and modern, but extremely dark, if you plan on doing makeup, it might be worth bringing a lighted mirror. I had requested a quiet room and was placed at the back, but unfortunately there was a constant noise that sounded like a generator, as well as the sound of glass bottles being emptied somewhere. Some guests also returned around 4 a.m., so I was lucky if I got an hour of sleep. That said, I would still stay again.

We checked-in quite late, but was helped instantly by a member of staff. Very efficient. Breakfast was great, with a lot of different options. I did however find a used mug and spoon in our room, but as we checked-in late, we didnt go and complain.

Room was smaller than expected as it looked bigger online however this wasn’t an issue as we only needed a bed and bathroom for the night. The bathroom was very clean and spacious. There was no iron in the room but a laundry room was directed to us downstairs in the basement which was helpful. The only disadvantage I faced during my stay was disturbance from other occupants of my floor coming back after a night out. I could hear laughing, talking and doors slamming. If you’re a light sleeper then I would not recommend! Despite that, the service and customer service was fab and I couldn’t not fault it. Thank you for having us!

This was one of the worst hotel rooms we have ever stayed in. When we arrived, we were greeted by a pleasant front desk clerk. The lobby has a lot of character in keeping with the Titanic theme and the pictures of the rooms had the same theme. We arrived at our room (fourth floor #46) located on a dark hallway that was being painted. The room was large and also had some plush features like the curtains, furniture, chandelier and wallpaper. Unfortunately, that's where the positives ended. Our room was very hot, with no ventilation and one small fan. The desk clerk offered to bring a second fan when we requested a hair dryer, but the second fan never arrived. The windows could not be opened even a crack ”due to safety reasons”. The room was sweltering and sleeping was extremely uncomfortable. In addition, the carpet was very dirty, there was mold on the wall above the bathtub and the sink, the lights beside the beds needed to be replaced, and the towel rack was missing from the wall. There was a small kitchen which was nice, but it was missing the basics (glassware, silverware, plates) and one of the drawers was missing its front. In short, the room was in bad shape and we are very surprised they would host anyone in that room. In the lobby, there was a young man sitting at the Concierge desk and when we asked him for directions, he said he was security and had no idea. He could not have been less interested and barely looked up from his phone. Apparently, the rooftop bar is nice, but we did not go there. We have stayed in a lot of hotels and are pretty easy going when it comes to our expectations. This hotel has so much potential, but the experience was a huge disappointment and we would not stay there again and cannot recommend anyone stay there.

My Two-Night Stay at Phoenix Hotel Liverpool: Central City Experience Just wrapped up a fantastic two-night stay at Phoenix Hotel Liverpool and wanted to share my thoughts! At £126.90 plus a small £4.80 property fee, it offered excellent value for a city center experience. The location at 46-48 Foley Street puts you right in the heart of Liverpool, which was perfect for my mini-break. Being centrally located meant I could easily walk to major attractions, restaurants, and shopping areas without relying on transportation. The vibrant city atmosphere was right on my doorstep! I stayed from **Thursday, August 7 to Saturday, August 9, 2025** — a perfect two-night city escape. Check-in after 3 PM was smooth and welcoming, and the 11 AM check-out time was standard and convenient. The staff were helpful and made me feel right at home from the moment I arrived. The hotel itself (which I could see in the booking thumbnail) had a classic Liverpool charm about it. My room was clean, comfortable, and had all the essentials I needed for a pleasant stay. While not ultra-luxurious, it was well-maintained and provided a cozy base for exploring the city. What I appreciated was the **transparent pricing** — I knew exactly what I was paying upfront (£126.90) and what I'd need to pay at the property (just £4.80). The Trip.com booking process was straightforward, and having their price match and stay guarantee gave me extra confidence in my booking. The app's ”Message Property” and ”Call Property” features came in handy when I needed some local recommendations. The ”Manage Booking” function made it easy to keep all my travel details organized in one place. Is it a five-star luxury hotel? No, but it doesn't claim to be. Phoenix Hotel Liverpool delivers exactly what it promises: a comfortable, well-located place to stay at a reasonable price point that lets you experience the best of Liverpool without breaking the bank. **Would I recommend it?** Absolutely! If you're looking for a centrally located hotel in Liverpool with good amenities and friendly service, this place ticks all the boxes. Perfect for weekend city breaks, concert-goers, or anyone wanting to soak up Liverpool's vibrant atmosphere.

The Crowne Plaza Liverpool Airport was clean throughout, very comfortable bedrooms (We had a double bed in one room 003 and 2 doubles in another 049). Staff were very friendly and helpful.  Food: We had food in the restaurant area on the first night. 2 of us opted for the tuna and one for the ribeye steak. The steak was beautiful. The tuna had to go back for extra cooking as they were both still swimming. Apparently there was an ‘agency chef’ in the kitchen. Tuna was very tasty when we got it back.  We would all definitely stay again the next time we visit Liverpool.