Hotels near MRT Shilin Station, Taipei

First Impression: The Luxurious Ritual of a European Castle Subtle and Secluded Driveway: As the car turned from the tree-lined Dunhua North Road, it entered a highly private French-style circular driveway, exclusively designed for VIP guests. Museum-Quality Artistic Ambiance: Stepping into the grand and towering lobby, guests are greeted by an aesthetic space adorned with over 1,700 original artworks and exquisite giant crystal chandeliers. Impeccable Welcome Service: The front desk service is attentive and seamless. Upon being seated, guests are immediately presented with a ceremonial special hibiscus welcome tea and hot towels.

1. Misleading Entrance Signage Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable. 2. No Staff Assistance or Clear Signage at the New Entrance When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside? 3. Poorly Trained and Unprofessional Front Desk Behavior After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues. As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight. We hope that management will seriously review this incident, especially the issues of: - Inadequate and misleading signage at the entrance - Lack of staff presence and assistance upon guest arrival - Poor front desk awareness and unprofessional behavior We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future. Thank you for your attention.

I got a bunk bed room for this trip, budget but good environment, and security. staff is friendly and nice they are always willing to help it’s nearby Zhongshan station and Taipei main station. The shared bathroom have soap and shampoo also dryer. They also provide the towel. Love it will be back for sure. 🩷🩷🩷🇹🇼🇹🇼

The room itself was clean and tidy, but it was a bit inconvenient that only one side of the bed had a power outlet, while the other side only had a USB port. The soundproofing in the room wasn't great, and it was really noisy. The elevator was quite slow, so there was a long wait when it was busy. However, the hotel's location is super convenient, right by Wanhua Train Station, and the MRT is also easily accessible. There are also many night markets, street food, and old shops around Wanhua.

The location is convenient, and check-in was a breeze. The only minor issue is the long wait for the elevator. The front desk staff is always friendly and helpful. I always choose this hotel whenever I'm in Taipei. My only complaint is that they don't provide toothbrushes, so I had to go to a convenience store to buy one.

The cleanliness was acceptable and consistent with the hotel’s facility rating. The location was excellent and suited our needs perfectly, as it is located right next to Taipei Main Station and can be reached in less than a 10-minute walk via the underground passage. Breakfast is served on the 6th floor, but there is no lift access, which may be inconvenient for elderly guests or those with mobility issues. However, it should not be a problem for younger guests. Overall, the hotel met our expectations and offered good value for its convenient location.

The hotel is very spacious a bit further from most of the tourist attractions but it is very convenient to travel to other Spaces by Uber or taxi and the space is very large with a jacuzzi very clean spacious I would say allow a working space for working in the hotel and more than 300 square feet

This hotel is very close to Taipei Main Station. The environment is clean and tidy, and although the facilities are basic, there's a sofa, which is acceptable for the price. The best part is the abundance of food options nearby, excellent transportation links, and it's just a few minutes from the MRT, making it very convenient and great for exploring. I originally booked a windowless room, but the hotel upgraded me to a room with a window, which made for an even more comfortable stay. I'll definitely choose this hotel again in the future.

Spacious room. Service is good. Most of the female receptionists are friendly and helpful. Bfast is good too (hotpot buffet - without meat, rice bowls, unli drinks: coffee, juice, soda). As read in some of the reviews, its kind of difficult to find the assigned room as it has a lot of hallway turns. With big/comfy lobby, with free iced tea and juice. 10 mins walk going to Ximending shopping center. ☺️

Near shilin station, and shilin night market. No has hotel sign board and reception,need find the door number 59. But can check in easy by online. Door excess using password. Still quite convenient. The room wall and window curtains a bit dirty. The toilet clean and nice.