Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJul 25, 2026|Deluxe Double Room
Guest UserThe service attitude and process were excellent, making guests feel immediately at home upon arrival. It's also very convenient, being close to the MRT station and department stores, all within walking distance. Plus, if you want to rent a YouBike, there's a station right near the hotel.
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Price per night from:DKK 3,704
Posted onOct 29, 2025|Mixed Standard Twin Suite
Guest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
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Price per night from:DKK 2,064
Posted onNov 1, 2026|Superior Double Room
Guest UserI really enjoyed my stay at Caesar Metro Taipei and would definitely stay here again on my next trip.
The room was spacious, clean and very comfortable, and it was always nice coming back to the hotel after a long day out. The bed was comfortable too, and overall the room felt like a proper place to rest and recharge.
The location was also very convenient for getting around Taipei, with the train station nearby and plenty of food options around the area. Despite being in a busy part of the city, the hotel itself felt comfortable and relaxing.
The staff were friendly and helpful throughout our stay, and everything was generally very fuss-free. I especially appreciated the comfort of the hotel after some very long days during this trip.
Overall, a really pleasant stay and easily one of the hotels I would return to when I’m back in Taipei. 😊
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Price per night from:DKK 560
Posted onOct 13, 2026|Japanese Style Twin Room
wcxThe location is super convenient. 2 min to Taipei main station. The room is small but decent. Shampoo and body foam provided is low quality but this is small issue. We are allowed to store our luggage after we checked out. Counter staffs are very helpful and responsive. We are glad that we had chosen this hotel because it is accessible to many places.
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Price per night from:DKK 414
Posted onAug 19, 2026|Bed In 1 Bed In 6 Beds Dormitory,Shared Bathroom
Lim Hock BengLocation is convenient to Taipei Main Station.
Room is clean, and with nice breakfast.
Definitely will recommend to friends looking for a good place to stay. Thanks Main Inn 👍🏻
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Price per night from:DKK 76
Posted onSep 14, 2026|Double Economy Room Without Window
Vivian’s Taste Corner
The hotel is conveniently located opposite Taipei Main Station, making transportation very easy, and there are many dining options nearby. However, the room was really small, with hardly enough space for two people to move around. On the bright side, the staff were very friendly and cleaned the room and changed towels daily. It's a convenient choice for business travelers.
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Price per night from:DKK 72
Posted onNov 2, 2026|SOHO Elegant Double - Basement (No Window)
TwoRainbows_TravelProI found Hotel Papa Whske whilst walking through ximending district. My intention to get a hotel near the area was met when I found it.
The location is nearby the shopping center and MTR Taipei main station.
The location is the highlight of this destination.
Although, the experience of my stay was under my expectation. The interactions I had with staff were below par. They didn’t cater to welcome me into their hotel. After one night I was ready to leave the place.
The room had amenities that could satisfy a stay. The design of the room is not practical for use. (For example:a hard metal chair at the desk with cut pieces from it is the most uncomfortable and loud article of furniture. )
Lastly, the breakfast offer has little to none vegetarian options (worth supplementing a healthy meal). One morning the taro buns label was on a stack of buns filled with meat.. so there isn’t enough care to identify their food.
I don’t stay again, nor will I recommended this.
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Price per night from:DKK 536
Posted onOct 12, 2026|City Deluxe Family Room
Guest User
Pros: Big room and great location right next to public transit and ximending. Hotel lobby and dining looks nice and clean. Cons: carpets in hallways have really old, huge stains. We found a cockroach in our room around midnight crawling by the vents on the ceiling. We couldn't reach it so we tried to call reception and the phone was busy for a good while. We finally went down in person to ask for some help and they said they would send someone in 10 minutes. Half an hour later we checked in again and just asked for a new room at this point since the roach had crawled into the vents and we didn't know when it would come out again. They finally sent someone to our room while we were packing and sprayed the room with a liquid that supposedly kills roaches. He targeted the vents where we last saw the roach, and a few minutes later the roach came crawling back out. Luckily our guy was still in the room and he caught it for us. We decided not to change rooms since we were leaving soon anyway. Who knows if the roach had a family up in the vents or not. Hotel did not check on us or ask about our experience during checkout.
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Price per night from:DKK 383
Posted onMay 17, 2026
Anonymous User
I’ve stayed in several affordable hotels here in Taipei, and I understand that you usually get what you pay for. However, I still believe that basic cleanliness and proper maintenance should always be provided to guests regardless of the price range. Sadly, this has been the worst hotel experience I’ve had so far.
First of all, the room did not feel clean at all. The bathtub was extremely dirty, with visible stains and molds around it. Even the toilet walls, floors, and sink area looked poorly maintained. There was also a water leak from the toilet ceiling, which made the bathroom feel even more uncomfortable. The fridge still had leftover food from the previous guest, which honestly made me question if the room had been cleaned properly before we arrived.
I also requested for the bed to be cleaned, but after staying there, I suddenly developed rashes, which made me worried about the cleanliness of the sheets and pillows. The sheets had stains, maybe blood stains (not sure what it was). The pillow also had an unpleasant smell, as if it had not been washed properly. As someone who values cleanliness, this was very disappointing and uncomfortable.
Another issue was the condition of the room itself. Despite having several light bulbs installed, only one light was working, making the entire room feel dark and gloomy. The walls and bathroom areas clearly need maintenance and renovation. On top of that, the soundproofing was very poor. I could hear noises from other rooms very clearly, including conversations and even dripping water sounds throughout the night, making it difficult to rest comfortably.
What disappointed me the most was that the photos posted online looked completely different from the actual room. The hotel appeared much cleaner and more maintained in the pictures, which honestly gave us expectations that were far from reality.
However, I genuinely want to commend the staff because they were the only bright side of our stay. The receptionist was very kind, polite, and accommodating from the moment we arrived. They were approachable and communicated well in English, which was very helpful for foreign guests like us. Despite the condition of the hotel, the staff still tried their best to assist guests professionally and respectfully. You can tell that they are hardworking people simply doing their job properly.
That is also why I feel bad leaving this kind of review. The staff members deserve appreciation because they handle guests with patience and kindness, even though many of the problems seem to come from the hotel’s maintenance and management itself. It honestly feels like the employees are the ones carrying the burden of complaints that should already be addressed by the owner.
My brother and I even considered changing hotels, but since we were only staying for 2 nights and 1 day, we decided to just endure it. I truly hope the owner takes guest feedback seriously because the hotel has potential if proper cleanliness, maintenance, and care are given attention.
I normally don’t leave negative reviews, but I think future guests deserve an honest experience, and I also hope this review encourages improvements because the staff truly deserve a better-managed workplace and guests deserve a cleaner and more comfortable stay.
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Price per night from:DKK 246
Posted onApr 12, 2026
Guest User
A very quiet and peaceful place to stay. The place looks sketchy but it's actually safe. Also, it is near to a lot of places like convenient stores, Shilin night market, pharmacy, and to MRT station. There are also local restaurants nearby.
If I visit Taiwan again, I'll definitely go back to this place.
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Price per night from:DKK 194