RRachelBrianWe booked this hotel for 4 nights during our trip to Brussels. When we arrived early, the lady at reception was very kind and allowed us to check in early, which we really appreciated after travelling.
Later that evening, after spending the day exploring Brussels, we returned to the hotel very late and exhausted. That’s when we noticed there was an old blood stain on the bedsheets. The bed was also extremely itchy, and it felt like something was biting us during the night, although we couldn’t find any visible bugs.
The next morning, we had to leave very early to catch a train to Luxembourg, and again returned late that evening. We informed the receptionist about the stained sheets, but unfortunately he was very rude and dismissive. He told us our complaint was “unacceptable” because we reported it late in the evening and should have mentioned it in the morning instead. In our opinion, he could have simply passed the issue on to the morning staff so it could be handled properly.
What made things worse was that housekeeping made the bed the next day but did not replace the sheets at all the blood stain was still there.
Our trip itself was amazing, but sadly, about a week later, both my girlfriend and I were diagnosed with Lyme disease after experiencing bites during our stay. We cannot say for certain where it came from, but our experience in the hotel room definitely raised concerns.
Very disappointing experience, especially considering the poor handling of a hygiene-related complaint.
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