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Verified reviews
Location8.7
Amenities8.6
Service8.2
Cleanliness9.0
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All reviews(43)
Positive reviews(33)
Reviews with photos/video(19)
Friendly host(19)
Awesome rooms(16)
Relaxing hot springs(15)
Awesome stay(14)
Tasty food(11)
Offers pick-up/drop-offs(7)
Loved the view(7)
Large rooms(6)
Negative reviews(5)
Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Aug 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Sep 8, 2025
5 stars is not nearly enough. What an amazing luxury experience. From start to finish, every single detail is carefully thought out. Gorgeous location and views of the stratovolcano, immaculate facility and accommodation, incredible meal, and absolute 5 star service at every possible step.
David Au-Yang
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Couple
7 review
7.5/10
Posted on Jan 26, 2025
The service and ambience is superb. But is very far away from this hirafu so you will need their shuttle or rent a car. There is no microwave in room or public area, but you can ask them to microwave for you if u r hungry at night.
Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Dec 2024
Family
11 review
10/10
Outstanding
Posted on Jan 12, 2025
The rooms are very spacious and tidy, love the Onsen spa very much, it’s so relaxing after skiing. Everyday the meal was served with different assorted dishes and they were super yummy. The washing machine with dryer function is a big plus as well. Will definitely come back again!
conlinlee
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Family
18 review
10/10
Outstanding
Posted on Jan 23, 2025
The best choice for those who want to see snow and play in the snow but not ski in Niseko. The hotel is very quiet. There are only 18 rooms. The room you book includes breakfast and dinner. There are ********* service staff who can speak Chinese. Once you arrive at the hotel, they will give you a detailed introduction to the arrangements for breakfast and dinner and hotel details. Breakfast is a 2-choice Chinese/Western set meal, and dinner has Japanese Sukiyaki/Western choices (four adults chose 2 Sukiyaki and 2 Western dishes, which were very delicious).
The room is 75 square meters, and the design is very user-friendly. There is even a washing machine in each room. You can see the snow scenery of Mt. Yotei by opening the balcony door. You can enjoy the beautiful scenery while soaking in the hot spring. It is really worth staying for 1-2 nights.
The hotel also has 24-hour tea and refreshments in the lobby. There is also a Japanese-made handicraft area for sale.
There is a large area of snow just outside the hotel, and children can have a lot of fun.
In short, it is a very memorable and recommended Japanese inn.
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6/20
hung_hung
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Jan 2025
Couple
25 review
10/10
Outstanding
Posted on Mar 20, 2025
Full marks, high cost performance, no matter the service environment, full meal, food and other aspects, it feels like home, and the quiet environment helps cleanse the soul
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Anonymous User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 16, 2025
The room was nice, the restaurant was nice, there was a waitress named Nakagawa who was very nice, gentle and considerate, full marks.
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Guest User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Nov 2024
Family
37 review
10/10
Outstanding
Posted on Dec 22, 2024
I love this place so much. The scenery is so beautiful that I don't want to leave. Hahaha. The room is very, very big. It's not easy to stay here. There are big floor-to-ceiling windows and snow outside. There are hot springs, washing machines and floor heating in the house. The configuration is quite complete. We ordered a dinner package and we chose Western style. The dishes were exquisite and the portions were quite large. I especially want to thank the driver who came to Hirafu to pick us up because we made a mistake and asked him to drive to Hilton. The driver who took us to the JR point in Kujian also helped to carry the suitcases. He was very considerate. The service staff here are very enthusiastic ❤️
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6/19
Huoshanmama
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Feb 10, 2025
The private hot spring is very comfortable. You can open the window and bathe in the hot spring facing the snowflakes, or you can experience the pleasure of sweating at any time. The service is very humane, and there is no inconvenience or discomfort. In terms of food and beverage, except for the limited choices, the taste is very good, and dining facing the scenery of snowflakes flying is a great experience!
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Guest User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Family
3 review
9.0/10
Great
Posted on Feb 1, 2025
The view from the room is really beautiful! The private hot spring is also very comfortable. You can enjoy the beautiful view of Mt. Yotei while soaking in the hot spring in the room!
The room rate includes breakfast and dinner. The dinner is still very good, but the breakfast is too monotonous. The Japanese style is slightly different every day, but the Chinese food is the same every day, and the ingredients are too simple.
You can also enjoy the mountain view while eating in the restaurant, and the same is true in the lobby! In short, the scenery is so beautiful!
There are Chinese-speaking waiters at the front desk, which is very convenient for consulting information and booking a car.
In short, it is a very good hotel! Highly recommended!
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6/7
Liangqingxiangyuejun
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Nov 2024
Family
6 review
10/10
Outstanding
Posted on Jan 8, 2025
The hotel facilities, catering and services are in line with the imagination of a vacation.
The room is comfortable and has a private hot spring. Although breakfast and dinner are fixed set menus, the ingredients are fresh and not repeated. The hotel has a car to pick up and drop off the ski resort, and reservations are required at the front desk. Thanks to all the service staff!
I spent a pleasant three days and two nights with my family
I will choose here next time!
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6/14
Guest User
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Jan 25, 2025
A hotel with a great view! It faces Mt. Yotei. You can pick up at Kutchan Station. If you want to ski, there is also a hotel car to pick you up at the cable car. You can call to make an appointment at any time. It is almost like being on call. A great vacation choice. The hot spring pool in the room. The clerk said it was a natural hot spring. It does have a strong sulfur smell. There is no difficulty communicating in Chinese. The price is slightly higher during the snow season
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Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Dec 2024
Family
1 review
8.5/10
Very Good
Posted on Jan 9, 2025
The environment, room, environment, and food are all good, but the service is really average.
We checked in at 5:30 pm. There was a person to greet us when we entered the door, but he disappeared when we arrived at the lobby. There were no other staff in the lobby. We waited in the lobby for 7 or 8 minutes before someone came with a luggage cart. There was no one in the lobby to greet us, and no tea was served.
For a hotel of this price, this kind of service is really unbelievable, and when we checked out, there was a man (young) with a very bad attitude, which was speechless.
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Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Nov 2024
Family
22 review
10/10
Outstanding
Posted on Dec 29, 2024
Very good hotel, all hardware and services are worth or more than worth the money. The beautiful view outside the balcony window, Mt. Yotei appears and disappears in the quiet snow scene. The room is very large, which can be considered as two bedrooms and a living room. There is a washing machine and dryer in the room, which is very helpful and considerate. Open the window of the private bath room and enjoy the excellent open-air bath view. The hot spring water is naturally introduced from underground. Dinner is indeed as others have commented, rich and delicious, and the price is reasonable. Delicious food indoors, and the snow falling silently outside the window is wonderful. The service staff are thoughtful, enthusiastic, polite, and the introduction of indoor facilities is also very detailed. The snow scene around the hotel is worth going out to see, with few people and beautiful scenery, and it is very artistic. In short, very satisfied and highly recommended.
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Dengdengcici
Yamanoma(Charged For Ages 6 And Over, Max 2), Non Smoking
Stayed in Nov 2024
Traveling with friends
12 review
8.2/10
Very Good
Posted on Dec 18, 2024
This is a hotel with obvious advantages and disadvantages.
Let's talk about the disadvantages first:
The disadvantages are particularly obvious:
1. The food is unpalatable. Dinner is divided into Western and Japanese food, but they are both very simple. The sea urchin rice that is added for an extra fee is very bitter. I don't know why
2. One of the Chinese-speaking female service staff in the hotel is very mean, which makes people feel uncomfortable. She even lectured us at breakfast on the last day... She didn't even know when we would check out. I was convinced. It really makes people feel uncomfortable. I don't know why the hotel would hire such employees
3. The breakfast is also very simple. As shown in the picture, it is completely incomparable to the level of other hot spring hotels
4. The hotel has few shuttle buses. It may not be available even if you book in advance. For example, the previous person got off work and asked him to book. When the next person came, he said that you didn't book. I was convinced
Let's talk about the advantages:
1. Good environment and good photos
2. Large room and good photos
3. There is an indoor private bath with a suitable temperature
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6/10
Response from Property: Thank you for staying at our hotel and for sharing your valuable feedback. We will consider any complaints you may have about the food for future consideration. We also sincerely apologize for the inconvenience you experienced with our reception. We will strengthen staff training and strive to provide even more attentive service. Regarding shuttle services, we will enhance information management and do our best to meet your needs. However, due to limited shuttle service availability, we will offer alternative options if the shuttle is full. Thank you for your feedback on our facilities. We will strive to ensure you have a more satisfying stay next time and sincerely look forward to seeing you again.
Guest User
Mizunoma(Charged For Ages 6 And Over, Max 4), Non Smoking
Stayed in Nov 2024
Other
4 review
9.5/10
Amazing
Posted on Dec 7, 2024
A very unexpected and satisfactory hotel. There are only 18 rooms in total. It is not easy to find but it is really quiet. The rooms are very large. The suites can be up to 95 square meters and the ordinary ones are 75 square meters. There is Chinese service. If the breakfast is not enough, you can refill it. The Japanese and French dinner is not too large, very appetizing, and the price is reasonable. Overall, it is a big surprise. I will definitely book again when I come to Niseko in the future.
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Response from Property: Thank you for your comment. We offer seasonal specials all year round. We welcome you to visit us during other seasons so we can provide better service. Thank you.