To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(175)
Positive reviews(154)
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Near shopping area(16)
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Easy to get around(10)
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Negative reviews(21)
nanoSam
Semi Double Room-Non-Smoking
Stayed in Oct 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Nov 26, 2024
the hotel staff was very kind. the room was pretty small but it had everything you need. the bathroom was small too but extremely functional which was great
Mio’s
Semi Double Room-Non-Smoking
Stayed in Oct 2024
Other
2 review
1.5/5
Posted on Nov 20, 2024
Bad: 👎First day At the front desk The low ponytail hairstyle lady who checked in had a bad attitude .The guest came in the rain and paid the full amount. (Estimate: racist) I don't know why she took the guest's passport (maybe a copy) into the small room at the front desk and disrespected the guest's privacy. (There is reason to suspect that it may be used illegally?)
The service was very poor. It doesn't need to be cleaned every day, but the waiter entered the room without permission. On the third day of our stay, we asked for the room to be cleaned. Unexpectedly, most of the waiters did not replenish basic hygiene products and only asked the front desk to add a pillow because of the pillow problem. too low
But another lady with shoulder length brown hair at the front desk actually said there were no extra pillows.
The room is a single room. It was already crowded for two people. The room was very dirty. The toilet smells bad. No service at all and my skin is itchy and sensitive. No.1 This was the worst hotel experience we have ever had during our trip to Japan. I will never choose this hotel group again. Breakfast was also terrible. Just a lunch box, two rice balls, radish, fish, meatballs, and sausage. Everything is very small. Tea is provided. Skipping coffee is another option. Rats roamed the streets below.
B leung
Semi Double Room-Non-Smoking
Stayed in Aug 2024
Couples
24 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Clean and Nice to have short stay. Location is ok and lots of restaurant near station
CHANGHONG
Semi Double Room-Non-Smoking
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Dec 5, 2024
I had a wonderful experience staying at hotel. From the moment I arrived, the staff greeted me warmly, making me feel welcome right away.
Guest User
Semi Double Room-Non-Smoking
Stayed in Nov 2024
Couples
1 review
4.0/5
Very Good
Posted on Dec 15, 2024
Staff was friendly and helpful, hotel was 10 minutes away from both subway and train stations
Kristopher T
Semi Double Room-Non-Smoking
Stayed in Jun 2024
Solo travelers
3 review
1.7/5
Posted on Jul 9, 2024
Somebody's Hair in the bath tub.
Dusty room.
The room is too small that I barely can fully open my luggage
The front desk is rude and refuse to give me an extra pillow.
Guest User
Semi Double Room Smoking
Stayed in Jan 2024
Couples
2 review
4.0/5
Very Good
Posted on Feb 15, 2024
clean and good location! near tokyo station and akihabara.
Response from Property: Thank you very much for staying at Hotel Livemax Tokyo Kanda EAST.
We would also like to thank you for choosing our hotel out of many hotels. All of our staff members are very happy to hear that you enjoyed your stay with us.
Please feel free to come to our hotel next time. Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback. We look forward to welcoming you back again soon.
Hotel Livemax Tokyo Kanda EAST Accommodation Department
Abnos
Twin Room NonSmoking
Stayed in Oct 2023
Business travelers
30 review
2.0/5
Posted on Nov 8, 2023
We were extremely exhausted after a late night flight and took the first option that was displayed. Bonus it was very discounted. First hotel I have stayed at that has a 10 morning checkout. Be warned staff banging on your door at 10:15.
Response from Property: Thank you for using our hotel the other day.
We sincerely apologize for not being able to provide you with the service you were satisfied with despite your visit.
Please feel free to come to our hotel next time.
Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.
All of us at Hotel Livemax Kanda EAST look forward to your next visit.
Jake Evan
Semi Double Room-Non-Smoking
Stayed in Apr 2024
Solo travelers
5 review
4.2/5
Very Good
Posted on May 6, 2024
Location wasn’t too bad if you don’t mind getting a train. Can definitely save money by staying here then get the train to the locations you’d spend time in. But the hotel itself was clean and cosy would definitely stay there again!
Response from Property: Thank you very much for staying at Hotel Livemax Tokyo Kanda East. We also thank you for taking the time to post a review despite your busy schedule. We will continue to strive to improve our services so that you are satisfied with your stay at our hotel. We look forward to welcoming you back again if you have the opportunity. All the staff at Hotel Tokyo Kanda East
Guest User
Semi Double Room-Non-Smoking
Stayed in Mar 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Apr 15, 2024
The hotel staff were very helpful helping me find my way around the city. Great experience!
Response from Property: Thank you very much for using Hotel Livemax Kanda EAST.In addition, we are very happy and delighted to receive compliments from the staff. Thank you again.Thank you very much for taking time out of your busy schedule to share your valuable opinions.We look forward to seeing you again.
イエレン・ゴー
Semi Double Room Smoking
Stayed in Feb 2024
Family
18 review
4.0/5
Very Good
Posted on Jun 10, 2024
Good location and easy access heading to haneda airport..
Response from Property: Thank you very much for using Hotel Livemax Kanda EAST. Also, we are very happy and happy to receive your compliments. Thank you again. Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback. All of us at Hotel Livemax Kanda EAST look forward to your next visit. Hotel Livemax Tokyo Kanda EAST staff
Saran
Semi Double Room NonSmoking
Stayed in Feb 2024
Couples
1 review
4.0/5
Very Good
Posted on May 11, 2024
Tiny room but clean and nice staff
Response from Property: Thank you very much for using Hotel Livemax Kanda EAST.Also, we are very happy and happy to receive your compliments. Thank you again.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.All of us at Hotel Livemax Kanda EAST look forward to your next visit.Hotel Livemax Tokyo Kanda EAST staff
Bavuusuren Chuluunbaatar
Semi Double Room NonSmoking
Stayed in Dec 2023
Family
11 review
3.7/5
Posted on Jan 26, 2024
Fair price and it was close to downtown.
Response from Property: Thank you very much for staying at Hotel Livemax Tokyo Kanda EAST.
We would also like to thank you for choosing our hotel out of many hotels. All of our staff members are very happy to hear that you enjoyed your stay with us.
Please feel free to come to our hotel next time. Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback. We look forward to welcoming you back again soon.
Hotel Livemax Tokyo Kanda EAST Accommodation Department
graceeeyy
Twin Room Smoking
Stayed in Mar 2023
Family
5 review
5.0/5
Outstanding
Posted on Jun 11, 2023
we stay for short hour but it was very nice place and the staff was very nice. the room was a little smelly smoky but it was a good place also.
Response from Property: この度はホテルリブマックス東京神田EAST店にご宿泊頂き誠にありがとうございます。またお忙しい中、クチコミ投稿していただきありがとうございます。当館でのご宿泊にご満足いただけるようにサービスの向上努めて参ります。またの機会がございましたら、お客様のご来館をお待ちしております。
Guest User
Twin Room NonSmoking
Stayed in May 2023
Family
1 review
2.7/5
Posted on Jun 28, 2023
Not good not bad. Anyway, I am satisfied.
Response from Property: この度はホテルリブマックス東京神田EAST店にご宿泊頂き誠にありがとうございます。またお忙しい中、クチコミ投稿していただきありがとうございます。当館でのご宿泊にご満足いただけるようにサービスの向上努めて参ります。またの機会がございましたら、お客様のご来館をお待ちしております。