Phoenix Island Hotel (Kunming South High-speed Railway Station) Reviews
Phoenix Island Hotel (Kunming South High-speed Railway Station)
Unit 1, Building 3, Huangfang House, Baizhiying, Chenggong District, Kunming, Yunnan, ChinaSee Hotel Details
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1 night
Guest Reviews
7.9/10
120 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.0
Amenities7.7
Service8.0
Cleanliness7.9
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All reviews(120)
Positive reviews(105)
Reviews with photos/video(30)
Great value for money(21)
Awesome amenities(19)
Easy to get around(18)
Close to train station(11)
Many amenities(10)
Convenient for shopping(8)
Good sound insulation(3)
Friendly staff(3)
Negative reviews(15)
Guest User
Comfy Single Room
Stayed in Nov 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Dec 13, 2024
the hotel services were excellent. I am very satisfied. hotel staff were very friendly and the environment was also good. in low price, this is the best destination in changgong
Haja
Guestroom - Single Occupancy (Special Promotion, Shared Bathroom)
Stayed in Jun 2024
Solo traveler
38 review
6.0/10
Posted on Aug 1, 2024
I strongly advise against it, given the state of the room they gave me. The bed itself is fine, clean in appearance anyway, and what's more, a large bed. The windows in my room were dirty, in the middle of work that had been put on hold or abandoned. the toilet was dark. It may be okay for Chinese people, but I strongly advise against it for foreigners.
Response from Property: Dear foreign friends, thank you for your evaluation! Thank you for your comments and suggestions! We will definitely improve
Guest User
Guestroom - Single Occupancy (Special Promotion, Shared Bathroom)
Stayed in Nov 2024
Traveling with friends
4 review
3.5/10
Posted on Dec 10, 2024
I understand it’s cheap accommodation but anyway far too expensive for what we got. Condition of the room was terrible, we had strong fear about using the sheets or blanket. Not even to mention the toilet and lack of shower…
Response from Property: Dear foreign friends! You spent 32 yuan to book my special room! The special room is a room without a private bathroom! We have an old saying in China! You get what you pay for! There is no free lunch in the world! How can it be so cheap to stay in a room with a bathroom without paying extra? We are very sorry for giving you a bad experience! I don’t think you can get such cheap things in Japan!
Guest User
Comfy Single Room
Stayed in Jul 2025
Traveling with friends
6 review
7.0/10
Posted on Aug 8, 2025
Great location near rhe station
Diego Hernan
Comfy Single Room
Stayed in May 2024
Solo traveler
15 review
10/10
Outstanding
Posted on Jun 29, 2024
very convinient location, clean, near a lot of street food, and the girl in the frontdesk was very friendly, and even helped me get a minivan to the train station for a super good price!!.
Overall good place!
Confiance
Guestroom - Single Occupancy (Special Promotion, Shared Bathroom)
Stayed in Jul 2024
Couple
73 review
10/10
Outstanding
Posted on Oct 3, 2024
Best hotel to stay in very quiet area and near to the market
Mahmood Mughal
Family Double Room
Stayed in Mar 2024
Business traveler
17 review
2.0/10
Posted on Apr 24, 2024
Fell like he'll.. if you don't love your life you can book this hotel
Response from Property: Dear foreign friends! Your order was booked at 9 am! Cancellation was requested at 11:30 pm! There is really no way here! Because I have reserved a room for you all day! Please understand the regulations of the Chinese platform! Please forgive me for the bad experience! We have an old saying in China! No rules, no order!
Sengkeo
Comfy Single Room
Stayed in Nov 2023
Business traveler
8 review
8.0/10
Very Good
Posted on Dec 29, 2023
Relatively well located guesthouse, not far from Kunming South Railway station and Kunming Normal University, so you can find different restaurant just nearby. As for the room, I would say that for the price, it is basic but acceptable. If you don't like squat toilets or not 24 hour hot water, it's not for you. If you are a solo traveler "on budget" with just one luggage (many stairs), you might consider...
Lchishi
Guestroom - Single Occupancy (Special Promotion, Shared Bathroom)
Stayed in Oct 2024
Traveling with friends
1 review
2.0/10
Posted on Jan 5, 2025
Facilities were very low.
Response from Property: 尊貴的客人這邊房是特價房!我們都是看房入住!您是既要住,又不滿意!我們很是無奈啊!
MD AZIZUR RAHMAN
Family Friendly Room - Double Occupancy
Stayed in Jul 2025
Traveling with friends
4 review
7.0/10
Posted on Aug 25, 2025
Not bad!
Natalia Stoliarova
Comfy Single Room
Stayed in Dec 2023
Solo traveler
44 review
8.5/10
Very Good
Posted on Jan 25, 2024
Good for 1 night stay. Close to South Railway Station.
DD_dearyyyy
Comfy Single Room
Stayed in Jun 2025
Solo traveler
2 review
9.0/10
Great
Posted on Jul 13, 2025
Thanks to the hostess for the arrangements! 🙏🏼🥹If you want a comfortable bed, this is the place for you! If the hostess hadn't replied to my message immediately, our trip wouldn't have been so smooth!
Original TextTranslated by Google
Maitoukugan,buwangtaitoukanlu
Cozy Queen Room
Stayed in Apr 2025
Solo traveler
24 review
10/10
Outstanding
Posted on May 12, 2025
The room is very comfortable, with a warm layout, quiet surroundings, convenient public transportation, delicious local specialties, and a civilized and courteous city appearance. The entire accommodation experience is very satisfactory.
Original TextTranslated by Google
Guest User
Family Friendly Room - Double Occupancy
Stayed in Feb 2025
Traveling with friends
15 review
2.0/10
Posted on Mar 5, 2025
Fenghuangyu Hotel is in such a bad condition! The toilet is in poor condition, and there is no water after midnight. Of course, don't even think about using hot water to wash your nose, there is no hot water at all! And the price is not cheap. In addition, the service attitude of the service staff is very poor, they are not on site at all, and there is often no one at the front desk. They say that you can store your luggage, which means you can throw your luggage in the corridor. In fact, customers have no sense of security at all! In addition, there are many holes on the sheets. I said so much, just to let my friends not be deceived again! How can a hotel like this pass the health supervision of the health department! It is estimated that this black shop will be inspected soon!
Original TextTranslated by Google
6/9
Response from Property: Dear guest! You threatened me that you have someone in Kunming! You are coming to deal with me! You also threatened me to refund the full amount! Did you look at the room first when you entered the door! Your room is 100 yuan! 3 people staying in it is less than 35 yuan per person! You said you wanted to store your luggage! I said our physical education students are full! I can put it at the front desk for you! There are surveillance cameras! You said you want to store it for free for 3 days! I promised! I guarantee that your things will be there when you come back! My surveillance camera has recordings, brother! You said you want to tie the suitcase with an iron chain! I said that people are very qualified now! There will be no problems! We have hot water 24 hours a day at home. If there is no hot water, I will be struck by lightning! I will meet all your requirements one by one! The photos you took! You specifically look for bad ones! No one has passed! But I also want to make corrections! Thank you for your suggestions! You have evidence on WeChat that you threatened me! You still shamelessly asked me to refund the full amount! I believe that the eyes of the masses are sharp! Come and see the room! If you are not satisfied, I will definitely refund without hesitation! You stayed until the next day and people left! You enjoyed the accommodation I provided! How to withdraw! No matter how big your umbrella is, you can't say that I am operating legally and he wants to kill me! Big brother!! Please be kind! God has eyes! We must be Chinese with conscience! Don't learn those crooked ways. You said it's not easy for you to be old! I can live here for free! Just think of it as charity! Your fraudulent behavior of taking advantage of your age! The country has zero tolerance! You dare to say that you have someone! I don't want my life to be good! Law-abiding citizens! We don't need someone! We are upright and do the right thing! You said you took a photo and gave a bad review! I accept that this is your right! Thank you for your evaluation! Please avoid placing orders from my house next time! Thank you🙏
Hejiankun
Comfy Single Room
Stayed in Jan 2025
Other
2 review
10/10
Outstanding
Posted on Feb 2, 2025
The room was clean. No odor. The bed is very soft, I fell asleep quickly, it was not noisy, and it was very comfortable to live in. Complete facilities. The lady at the front desk provided warm service. It is very close to the South High-Speed Railway Station. Behind it is a snack street with all kinds of delicious food. It's also easy to find by following the navigation. All accommodation places are very concentrated. It's a very good accommodation experience with high cost performance, not expensive, and comfortable living! Recommended for those who are looking for cost-effectiveness [happy] [happy]