Below my expectation in terms of housekeeping and facility management.
1/ the two usb ports next to beds were not working at all
2/ the sink stopper broke and was blocking the water so had to call the maintenance after midnight (was already so exhausted from the long trip and was unhappy) maintenance guy came and tried to fix it… while i was standing right next to it he pulled out the stopper with all the greasy hair and all that crap, was completely disgusted after that… yikes…
3/ came back to the room after the housekeeping cleaned the room, the shower head was left on the floor, did they not touch our shower room?
4/ always love to have breakfast at hotels, this one… i mean we are in a city where fruits are so cheap, none of the juices in the breakfast were fresh they were cheap, canned juices… yikes, the bread choices were limited…. Regretted that i added breakfast to the package
5/ the room comes with a simple kitchen… the re-used scrubbing sponge for the dishes….. It was wet when we were trying to use it… I mean is it really that costly to get a new one?
6/ worst of it all the water boiler smelled like rotten milk… probably someone wanted to boil something other than water in that thing and it was left in our room probably never checked by the house keeping when they were getting the room prepped for the new guest…. Asked to change, the second one brought by the housekeeping was also very dirty it had dark stains so had to ask him bring another one until we found an ‘acceptable’ one
Other than that, people service was great and attentive, the room size was big. But I would probably not go back to this property again.
Outstanding
712 Reviews