XinDuQiao YouRanMuYun Design Hotel Reviews

Response from Property: 謝謝親的肯定，俗話説的好，態度決定一切，細節決定成敗，我們要用心做好每一步!因為有您的評價，今天我們不知不覺的有點飄了，暖呼呼的感覺真好感謝您對本店的信任與支持，您的滿意就是我們奮鬥的目標.歡迎下次在來!非常感謝您的支持謝謝!!

Response from Property: Thank you for being satisfied with our hotel design and service. We will work harder to provide better hotel services. Thank you for your support of our work.We look forward to your next visit.

Response from Property: 我們會積極聽取每位客人的建議，早餐也會豐富起來的，感謝您的評價！！

Response from Property: 非常感謝您對我們酒店如此的青睞和喜愛！前進的腳步永不停歇，為了您的信賴，我們將更加堅持不懈，悠然酒店永遠屹立於這個城市，等候您的來臨！不見不散哦！我是管家貢呷，祝：笑口常開^_^！

Response from Property: Your feedback made us blush, and we felt both guilty and anxious. We've caused you so much pain on your first stay, and it's absolutely our fault. We bow deeply and say sorry! Regarding the cancellation fee, we were incredibly rigid. Traffic jams on the plateau roads are already annoying, but you didn't show any understanding when you contacted us in advance. This is unbelievable service! We've immediately changed our policy: For unforeseen circumstances like weather or road conditions, we will offer a full refund without hesitation. We absolutely won't let guests leave feeling frustrated and burdened with a fee. The disorganized details in the room are even more disheartening. Slippers were misplaced, chairs were askew, and curtains were damaged, demonstrating a complete lack of room inspection. We've had the housekeeping team implement a "detailed checklist," checking everything from the slippers' angle to the curtain rails. Next time you stay, we guarantee you'll feel "fresh and tidy" upon arrival. The breakfast issue is our biggest shame. Anyone would be furious if you waited so long only to find the hardtop "disappeared." Not only should latecomers be given a share, even the last one to arrive deserves a hot meal. We've established a rule for the breakfast team: basic fare like porridge and eggs must be constantly replenished. Even if it's almost time to close, as long as a guest arrives, they must be prepared immediately. The guy who argued with you has been severely reprimanded and is now learning the "service ethic" from the senior staff: simply apologizing isn't enough; you must truly understand that "customer needs are the things that need to be replenished." We use the Hanting case you mentioned as a teaching material and teach everyone this lesson every day: when a guest raises a request, your first reaction should be "do it immediately," not "nothing can be done." You've taken the time to write this down, essentially pointing out our faults, and we deeply value your thoroughness. If you're willing to give us another chance, on your next visit to Xinduqiao, we'll definitely show you tangible changes: more flexible cancellation policies, impeccable room details, and a generous and welcoming breakfast. We guarantee you'll feel like "this hotel has truly changed." Even if you're just passing through, please stop by for a cup of tea and let us apologize in person—we hope to make amends for this regret!

Response from Property: Thank you for your review and recognition of our hotel. We will continue to work hard to improve our shortcomings.

Response from Property: Thank you for your compliments about our hotel, we are honored to have had you spend a wonderful evening. We attach great importance to your evaluation and will continue to improve our services. We look forward to your next visit. I wish you a good mood every day! ! !

Response from Property: Thank you for your recognition and praise of us. We are deeply honored and welcome your next visit.

Response from Property: Dear guest, we regret that your stay did not meet your expectations. Regarding the oxygen production system problem you reported, the altitude of Xinduqiao is about 3450, and the hotel also uses diffuse oxygen supply. Since the altitude of Tibet is around 4000, the oxygen content is much lower than that of Xinduqiao, so the Xinduqiao hotel supplies The oxygen content of the oxygen system is set at 21%-23%. Thank you very much for your praise of the hotel service, but your negative review also surprised Xiaoyou. Xiaoyou attaches great importance to the stay experience of hotel guests, and attaches great importance to high-reaction guests. In addition to diffused oxygen supply, the hotel rooms also provide free A small medical oxygen concentrator is provided. If a guest has severe hypersensitivity, he or she can contact the housekeeper to deliver the oxygen concentrator to the room. But unfortunately, you did not trouble us after you checked in. In fact, if you need Xiaoyou's help after you checked in, we will solve your problems without delay. If there are any other omissions, please understand. We will definitely work harder and look forward to your next visit to have a new experience!

Response from Property: Thank you very much for your review of our hotel. Your satisfaction is our greatest pride. We will continue to provide quality service and hope you will visit us often!

Response from Property: Thank you very much for having a pleasant time at Xiaoyou. We will continue to work hard to improve the overall quality and improve the hotel's facilities and equipment. We hope to see you again next season! ~

Response from Property: Thank you very much for your feedback and sharing. The hotel room area is displayed on the booking platform. In the future, the hotel will also launch large-area rooms for everyone to choose from. Regarding the hot water problem you reported, after you checked out, engineering personnel have been arranged to investigate the problem. Due to the recent peak occupancy, hot water needs to reach 40 degrees Celsius before hot water will be released. The hotel engineering team has been arranged to improve this problem immediately. If there are any other omissions, please forgive me. We will definitely work harder and look forward to a new chapter with you!

Response from Property: It's such a surprise to receive your five-star review. I'm honored to be praised. All the hard work is worth it~ I am the housekeeper Zhuo Xia, and I look forward to meeting you again!

Response from Property: Xiaoyou is very happy to receive such warm praise from you, our hearts are melted! Your satisfaction is our greatest source. Thank you for choosing our hotel as your place to rest and for taking the time to share this wonderful experience. Our team will continue to work hard to make every guest feel the warmth and comfort of home. We look forward to your next visit and creating unforgettable memories for you again!