Adahan DeCamondo Pera, Autograph Collection Reviews

Response from Property: Dear Guest,First of all, we are truly sorry to hear about the negative experience you had. Customer satisfaction is of utmost importance to us, and we take issues like this seriously.We understand your frustration regarding the double charge for the hotel, and we acknowledge the inconvenience it has caused you. We sincerely apologize for any trouble we have caused you.Regarding the delay in the refund process, it's important to understand that financial transactions can sometimes take a few days. However, we are committed to resolving this issue without further delay.We have already contacted our customer service team and initiated the necessary steps to expedite your refund. We will do our utmost to ensure that the refund is processed into your account as soon as possible.We apologize once again for this unfortunate experience. We are determined to regain your trust and provide a better experience in the future.Please continue to monitor the progress of this matter, and if you have any further questions or concerns, please do not hesitate to reach out to us.Sincerely,Nur TorunGuest Relations Agent

Response from Property: Dear Iuliia, Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated the historical charm of our hotel, the exceptional service, and the great location. We're also glad that the cleanliness and welcome drinks added to your experience.Your 5-star rating means the world to us, and we can't wait to welcome you back for another memorable stay!Best Regards, Yakup Sakin Front Desk Agent

Response from Property: Dear Fanlaifu; Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that our team, especially the front desk staff, made a positive impact on your stay by offering personalized service like checking you in early and arranging a special breakfast on our rooftop. It’s our goal to provide not only comfort but also meaningful, memorable moments for our guests.We're also pleased that you appreciated the design and overall comfort of our rooms, as well as the prime location that makes exploring the city so convenient. We truly value your recommendation for future travelers to Istanbul!We understand that finding the gate initially can be a bit challenging, and we will work on making the directions clearer for future guests. Your feedback is truly valuable to us.We look forward to welcoming you again on your next visit to Istanbul!Best Regards, Yakup Sakin Front Desk Agent

Response from Property: Dear Jixiaobai1217; Thank you so much for your wonderful review! We’re delighted to hear that you had a great stay and appreciated our convenient location, just a short walk from Galata Tower and close to the Old European district. It’s also fantastic to hear that you enjoyed the nearby shops and the surprise breakfast!We love that the seagulls added a unique touch to your experience, and we are so happy to know that you would choose to stay with us again on your next visit to Istanbul. Your kind words mean a lot to us, and we can’t wait to welcome you back!Yakup Sakin Best Regards, Front Desk Agent

Response from Property: Dear Ahiririw; Thank you so much for sharing your experience with us! We’re thrilled to hear that you enjoyed the spacious room and found our location to be so convenient, especially with the restaurant you wanted to visit nearby. It's wonderful to know that our service made a positive impression, and we’re especially happy that the gesture from our front desk team left you with a smile!We truly appreciate your kind words and look forward to welcoming you again on your next visit!Warm regards,Yakup Sakin Front Desk Agent

Response from Property: Dear Ryan. HeThank you for your valuable feedback! We're glad to hear that you found your room spacious and clean. We sincerely apologize for the issue with the double bed arrangement and the gap in the middle. We understand how that can be uncomfortable, and we will take this into consideration to improve our room setups in the future.We hope this did not affect your overall experience, and we look forward to welcoming you back on your next visit to ensure a more comfortable stay.Best Regards, Yakup Sakin Front Desk Agent

Response from Property: Dear Guest User, Thank you for your lovely feedback! We're so glad to hear that our receptionist made such a positive impression with their kindness, warmth, and enthusiasm. We truly believe that great service can make all the difference in creating a memorable stay, and it’s wonderful to know that it enhanced your experience.We hope to welcome you again soon!Warm regards,Yakup Sakin Front Desk Agent