Grand Hyatt Xi'an Reviews

I have selected a hotel from the reviews, which has many excellent reviews. I was surprised when I encountered the service of this hotel. The manager here always lies. Firstly, they gave us the room that we haven’t chosen. We were informed that they had upgraded, but the room they provided was very uncomfortable. When we said we didn't want these improvements and wanted a room that we had initially booked, we were told that all the rooms were occupied and we would have to stay in the only remaining room. After about an hour of arguments and hearing the manager's lies, we obtained the number we originally booked. The attitude of the management was horrible. During the conversation, I was often interrupted and completely ignored. I had to shout loudly in order to get the room I bought. Only after this they gave it to us. This is completely unacceptable. To make up for the wasted time, they propose to us a car to go to the airport. We agree. And after that they forgot about it!!! We were almost late to our flight and called to us the cheapest didi. If I knew, I would order a car by myself, but we were run out of a time. Everything was completely horrible.

We checked in around 12 min night and was served by Ms Loopy. She also slept helpful to share with us where we could get our yummy supper and also sending us various links that we could explore for the next two days. The room was spacious compared to other other hotels we have stayed during this trip. Upon knowing one of the rooms were celebrating their wedding anniversary, she made a personalised card for them in the wee hour. The toilets were also very spacious with both a shower and a large bathtub which were both very enjoyable. The only shortfall was we were unavailable to swim in the pool as we were not aware of the requirement to wear a cap. Suggest the hotel to keep visitors informed of the detail prior to others' trip. Thanks.

Super wonderful experience , we stayed in this hotel three times during our vacations . Front dest staff Loopy is super helpful , we are very happy with her service !

The Hotel is excellent. Modern and extremely well-designed. It has an excellent breakfast and spacious room and relatively big bathroom. It has also a very good gym, good equipments and water and towels at our disposal. As a negative point, we had an issue with the air-conditioner that, despite our complaint, was not solved. In general, I recommend the hotel since it is very comfortable and spacious.

The hotel's environment is beautiful and the architectural design is very unique, making people feel relaxed. Hotel staff Judy service is very thoughtful, our requirements can be met in time, can be called silky service, Hedy left us a very good impression. The hotel rooms and gym are very attentive to protecting the privacy of guests, stay very comfortable and safe, very recommended.

Beautiful hotel. Close to the metro but farther from the downtown than I expected. I was upgraded upon check in which was great.

The room is located on a lower floor. The concierge department is polite. The front desk is not very welcoming and slightly cold. The corner room does not have any views but some bungalows and a building under construction. Overall recommendation 3 out of 5 If you are going to visit Xi'an, there are better options.

Room was lovely and the bathroom was quite spacious- lots of room for activities. Enjoyed a delicious dinner and breakfast at the Grand Café. Would definitely visit again.

Very good hotel, breakfast buffet was excellent with squeezed fresh juice options.

My stay at the Grand Hyatt Xi'an this time was a great experience. The reception staff, Loopy, Grace, Linda, Vivian, Niky, Molly, and Abby, provided excellent service

Amazing experience in the suite. It was really nice and look exactly like the pictures. Having 2 separate rooms was great for family travel. The staff was very helpful too. Would definitely recommend for family travel. The bathroom and bathtub was amazing too

Great services, good breakfast with excellent food, good location

Great place to stay in Xian. Clean, with great design and good food which matches every taste.

Good service, from Mia in particular