Express Inci Airport Hotel Reviews

Very smoll end not same room what I’m order Not way for this hotel is price is expensive end not good

No toilette paper in bathroom

It was nice and clean

The door to the room was a little broken and it was bad to lock the door.

I checked into the hotel around 11pm. After entering the room, I noticed that the window was broken and could not be closed. The table in the room was not even touched by a cloth, there were visible dust balls everywhere. The refrigerator was not working. Even towels and soap were not placed in the room. There were clumps of women's hair on the floor of the bathroom, made into an understated ball. The top of the taps were dirty and not wiped. The dryer was broken, the resistance wire melted the tip of the dryer before it got heated, and it was turning on automatically. In this case, I called the reception and he said he would send the bellboy to look at it. I wanted to change rooms. After 30 minutes, the bellboy came with a towel and soap. The issue was not just towels and soap, however, the room had completely lost its functionality and was dirty. I wanted to change rooms, the friend at the reception had changed, there was a young friend, he apologized and made me move to another room, but this time the air conditioner of the other room was not working, so I had to stay in the first room I entered. The friend at the reception in the morning was different again, he was also aware of the situation and apologized. I would like to thank the bellboy and the 3 different young friends at the reception for their politeness and acceptance of mistakes, and for their sake I give 2 or 3 stars. To be honest, I wouldn't have given even 1 star if it wasn't for them.

The cleanliness of the hotel is terrible, even the room doors do not lock

The service quality was bad. I didn't like it. The door handle was broken. There was a coffee cup in the room, but there was no coffee. The room was freezing cold. The bed was as hard as a stone. It's a hotel that I can barely give even 1 point. In short, I wouldn't recommend it.

The hotel is old and dirty. The staff doesn't care! The hotel is right next to the metro!

There were no towels in the room and there was no air conditioning remote control. I had to explain the situation to the staff 4 times. After 3 hours, the remote control and towel arrived, but the air conditioner did not work :)

It was good, the sheets are a bit old, but it is important to be clean.

It was good, I'm booking again

DO NOT MAKE RESERVATION HERE! Your personal belongings can disappear and no one will take responsibility for it. Me and my husband stayed for a month for a vacation here. We didn't complain about poor conditions in the room like a hole in the ceiling (the size of a fist), bathroom accessories were broken or rusty, every shower ended with a flood all over the floor... I mean, we're okay with simple small hotels like this. What is not okay - it's stealing. Reception said that bag with clothes was recognized as a garbage by housekeeping and it was thrown away. We asked for one thing: please, return our bag or give us money for the most valued belongings. Long story short - they refused to do anything. Also reception blamed us for leaving plastic bag with clothes on the floor. Obviously we had to guess that housekeeping throw everything what's on the floor. Nothing was proposed to us as a compensation. During one month there were a lot of shutdowns of electricity, hot water and wi-fi. I don't recommend stay here even for one night. Also walls in this hotel are paper thin. You can hear everything what is going on in other rooms. Reception team is good only in one thing - smoking just right behind the reception desk. So the smoke is right in the lobby. That's... not right and disgusting. The only one reason that we didn't leave this hotel earlier is because whole accommodation was already paid and we were sure that greedy manager will not allow to return our money.