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Verified reviews
Location9.3
Amenities9.1
Service9.5
Cleanliness9.3
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All reviews(1471)
Positive reviews(1452)
Reviews with photos/video(348)
Convenient location(218)
Large rooms(116)
Classy environment(109)
Friendly front desk staff(97)
Convenient parking(89)
Close to scenic area(46)
Nice bathtub(11)
Has rooms for families(8)
Negative reviews(19)
Oscarlamnet
Boutique Special Room
Stayed in Apr 2025
Other
2 review
10/10
Outstanding
Posted on May 12, 2025
Good service, good environment
Response from Property: ❤近西湖北門❤免費停車❤有充電樁❤免費洗衣❤自助早餐❤ 在恆遠,總有不期而遇的温暖,在恆遠,總有不變真心期待您入住,在恆遠總有家人般的關懷用心貼心,在恆遠,總有一羣美麗的花兒期待着您回家喔~
Guest User
Guestroom (King Bed) (Desk)
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 13, 2025
The hotel was clean and with a very good location. The staff was very helpful and friendly. The rooms were spacious with big showers and the breakfast was included. I can only recommend this place.👍👍
Response from Property: ❤近祝屋巷水東街❤免費洗衣烘乾❤非常感謝親能給與我們很高的評價,酒店在為您做好一切服務的同時,融入當地文化,在華麗、喧囂中放慢生活的節奏。酒店擁有110間豪華客房,寬敞明亮,設施先進齊全,極富現代感,務求為賓客營造一個高檔、舒適的私密空間,期盼與您的下次相見!祝:安好!
FUNG CHIU KEUNG
2-bed Room
Stayed in Jun 2025
Family
1 review
7.0/10
Posted on Jul 2, 2025
Average
Response from Property: 尊敬的顧客您好:感謝您入住本酒店 您在本店期間的體驗 已第一時間反饋到相關部門。希望下次能繼續為您服務,祝您生活愉快!
Han0820
Deluxe Single Room
Stayed in Mar 2025
Family
12 review
10/10
Outstanding
Posted on Apr 23, 2025
Super strong recommendation, very cost-effective
There are also welcome snacks, drinks and fruits
The big brother who was sent here was smiling like a kid in Disney.
It's like seeing family.
Early check-in is available if there is a room available
Breakfast is a healthier option, such as corn and egg buns.
I think this price and service are quite good.
The bathtub room also has a free plastic cover. Buy a bath ball yourself. Perfect
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~
Duotushamao
Deluxe Single Room
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 21, 2025
The hotel is full of surprises. When I checked in, the front desk guy upgraded me to a deluxe suite for free and helped me deliver my luggage to the room. There were also snacks and free red wine in the evening. The hot water came out in seconds when I took a shower. It is indeed a star hotel. Parking is also very convenient. It is a few hundred meters away from the entrance of Huizhou West Lake, and very close to Zhuwu Lane and Shuidong Street. It is the first choice for traveling to Huizhou
Original TextTranslated by Google
Response from Property: Three minutes walk to West Lake❤Free parking❤Charging stations available❤ Thank you very much for your strong support and love for Hengyuan Hotel. Every traveler hopes to have a harbor where they can occasionally dock. We do our best to provide a life so that you just live somewhere else instead of drifting on the journey. We look forward to having the honor of serving you again!
Guest User
Triple Room
Stayed in Mar 2025
Family
7 review
7.0/10
Posted on Apr 24, 2025
The hotel is old, the equipment is old, and the air conditioner is noisy. Advantages: convenient parking, the front desk receptionist is kind, and any problems will be solved immediately, especially the young supervisor, who gave extra fruit as compensation. Thumbs up!
Original TextTranslated by Google
Response from Property: Sorry for giving you a bad experience. We are gradually updating the hotel facilities. After you reported the air conditioning noise problem, we have urgently contacted the engineering team to overhaul the air conditioning and formulate a facility upgrade plan, striving to optimize the hardware environment as soon as possible. The air conditioning has been repaired and cleaned. This morning, the store manager has personally come to your room area to review the equipment. You can also look at the recent reviews. There are no similar problems! Finally, thank you very much for your recognition of the service attitude and compensation measures of the front desk colleagues. You are also welcome to call our front desk. We have prepared a gift for you, hoping to compensate for your bad experience. Your tolerance and suggestions are the driving force for our progress. We look forward to welcoming you again with a brand new look in the future!
Handong
Deluxe Single Room
Stayed in Mar 2025
Booked for others
7 review
10/10
Outstanding
Posted on Apr 20, 2025
My friend had a great experience staying in the bathtub king room! The room design is full of high-end feeling, the super large bathtub is super stress-relieving, and the bedding is so soft that you can fall asleep in seconds~ The hotel service is considerate and thoughtful. The front desk took the initiative to upgrade the room type and sent a small fruit plate. The details are perfect! The hygiene is impeccable, the floor-to-ceiling windows have a wide view, the transportation is convenient and the surroundings are quiet. My friend said that it is completely the rhythm of "staying in the hotel and not wanting to leave"! Highly recommended to partners who pursue quality, I will also come to experience it next time! 🌙✨
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~
Guest User
Boutique Special Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 13, 2025
The room is clean and tidy, the decoration style is simple and warm, the bedding is soft and comfortable, and you can sleep until dawn~ Although the price is affordable, the facilities are unambiguous: high-speed Wi-Fi, HD TV, dry and wet separated bathrooms are all available, and the details are thoughtful everywhere. The front desk service is warm and thoughtful, and they actively provide surrounding travel guides and upgrade the room type! The location of the hotel is also very convenient, 300m to West Lake, opposite the Botanical Garden, and close to the nearby food and shopping district. The king of cost-effectiveness is undoubtedly, I will definitely choose here next time I travel, and I strongly recommend it to friends with limited budgets but pursuing quality!
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Business traveler
23 review
10/10
Outstanding
Posted on Apr 13, 2025
The experience was beyond my expectation! The room design is modern and warm. The two 1.5-meter large beds are soft and comfortable. It is not crowded to live with friends. The bedding is clean and fresh. I slept until dawn. The most surprising thing is the independent bathtub. The dry and wet separation bathroom design is very considerate. The sound insulation effect is also great, and there is no noise from the corridor at all. The front desk service is warm and thoughtful. The location is excellent, three minutes to the West Lake, opposite the botanical garden, and there are charging piles. It is a very good stay experience!
Original TextTranslated by Google
Response from Property: ❤Near Zhuwu Lane Shuidong Street❤Free laundry and drying❤Thank you very much for giving us a high evaluation. While providing you with all the services, the hotel integrates into the local culture and slows down the pace of life in the gorgeous and noisy environment. The hotel has 110 luxurious rooms, which are spacious and bright, with advanced and complete facilities and a very modern feel. It strives to create a high-end, comfortable and private space for guests. I look forward to seeing you next time! Wish you: well!
Guest User
Boutique Special Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 11, 2025
Hygiene: The room is clean, tidy, comfortable and quiet
Environment: It is very close to West Lake
Service: The breakfast is also very delicious and nice. It is a perfect choice for family, couples or friends to travel on weekends. It is highly recommended!
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~
Qianqiuグ
Boutique Special Room
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 10, 2025
【Five-star recommendation! Hengyuan Holiday Hotel, a perfect stay experience! 】
This stay at Hengyuan Holiday Hotel really exceeded expectations! From the moment I stepped into the lobby, the staff's smile and thoughtful service made me feel warm and upgraded the room for free! The room design is simple and high-end, the bedding is soft and comfortable, the bathroom is clean with dry and wet separation, and the details are perfect.
The breakfast variety is super rich, combining Chinese and Western styles, the freshly cooked noodles are especially good, and the hotel is also very conveniently located. There are business districts and attractions around, and it takes only a few minutes to get there by taxi.
A small gift was also given when checking out, and the detailed service is so thoughtful! I strongly recommend it to all my friends, and I will definitely choose Hengyuan next time I come! 💯
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~
Fengshengdefupo
Family-friendly 2-bed Room
Stayed in Mar 2025
Family
18 review
9.5/10
Amazing
Posted on Apr 8, 2025
The hotel's hygiene and room service are pretty good! It's just a few minutes' walk from the West Lake! It's also super close to the Botanical Garden! Suitable for a lazy trip with the elderly and children💕
Original TextTranslated by Google
Response from Property: Three minutes walk to West Lake❤Free parking❤Charging stations available❤ Thank you very much for your strong support and love for Hengyuan Hotel. Every traveler hopes to have a harbor where they can occasionally dock. We do our best to provide a life so that you just live somewhere else instead of drifting on the journey. We look forward to having the honor of serving you again!
Guest User
Guestroom (King Bed) (Desk)
Stayed in Mar 2025
Family
8 review
9.0/10
Great
Posted on Apr 6, 2025
The service is very good, the location is very good, it is very close to the West Lake and the Botanical Garden, 15 minutes walk to the Botanical Garden, 20 minutes to the West Lake, if you have children, if you are going to Huizhou to visit these two attractions, this hotel is very suitable.
Buffet breakfast, praise for the fried dough sticks, I like fried dough sticks, the two days I stayed were fried very crispy, and then you can cook your own soup noodles, the meat pie tastes good. The restaurant is not big, but if there is no seat, the security will help find a seat, which is good.
The room itself has two room types, I forgot what type, one upgraded room type, the executive room is a little smaller than the deluxe room, but the bed is very big and soft.
The bathroom wall and facilities are slightly old, the year is there. Just clean.
In terms of service, the cleaning auntie has a good attitude, the front desk is also very good, and a fruit plate was sent to the room.
Original TextTranslated by Google
6/7
Response from Property: ❤Near Zhuwu Lane Shuidong Street❤Free laundry and drying❤Thank you very much for giving us a high evaluation. While providing you with all the services, the hotel integrates into the local culture and slows down the pace of life in the gorgeous and noisy environment. The hotel has 110 luxurious rooms, which are spacious and bright, with advanced and complete facilities and a very modern feel. It strives to create a high-end, comfortable and private space for guests. I look forward to seeing you next time! Wish you: well!
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
19 review
10/10
Outstanding
Posted on Apr 6, 2025
The hotel is in a very good location. The botanical garden and the beautiful West Lake are right outside. The room is clean, spacious and bright, the bedding is comfortable, the large bathroom has a dry and wet separation and a bathtub, parking and charging are very convenient, and the breakfast is also good. The handsome guy at the front desk is enthusiastic and has a good attitude. It was a pleasant trip.
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~
Guest User
2-bed Room
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 5, 2025
The location is good. There is a botanical garden across the road, near the Little North Gate of West Lake. There are plenty of parking spaces. The room is spacious and equipped with a chaise longue, which is good. The two 1.5-inch beds are comfortable to sleep on. The young man and woman at the front desk are very enthusiastic and patiently answer all the questions we raised. Seeing that there are three of us, they sent an extra breakfast. Knowing that we stayed for two consecutive nights, they also sent us fruit. They are very enthusiastic. Thank you very much!
Original TextTranslated by Google
Response from Property: ❤Near the north gate of West Lake❤Free parking❤Charging stations available❤Free laundry❤Buffet breakfast❤ In Hengyuan, there is always unexpected warmth, in Hengyuan, there is always unchanging. We sincerely look forward to your stay, in Hengyuan, there is always family-like care and thoughtfulness, in Hengyuan, there is always a group of beautiful flowers waiting for you to come home~