Hot Springs Hotels in Beppu

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

The best room throughout my trip in Kyushu. Size wise, you have plenty of space to flat open 28” luggage. Bed wise, nice firmness. Cleanliness wise, outstanding. The room has functioning AC so you can always cater the temperature to your preference. They also prepare a pair of pajamas for you to use, so don’t worry about bringing too many clothes. Breakfast is aplenty, with a lot of seafood & vegetarian options. For Muslim travellers, halal restaurant is 1km away, and is accessible on foot, or Uber. They have onsen, and coin operated laundry facility. No complaint at all. Staff are so accommodating and attentive.

Travel with a group of friends to Beppu but only 4 of us decided to stay at Amanek for 2 nights. This was the best decision ever as we were closed to the JR station, eateries, Tokiwa shopping mall, Donki and the beach were within walking distance. Only few staff could speak English. Those who speak Japanese only also try their best to serve the guest. I am impressed by how clean and new the whole hotel is. Best of all, I love the free flow of juices & beverages. You could also do take away in the UCC coffee disposible cup. Love the choice of either western or local breakfast with free flow of side dishes. I am surprised by how big the bedroom is and spacious bathroom. The gym equipment tho basic, are new & in good condition. The onsen is clean & modern & I love the warm rooftop pool with an awesome view! Amanek is thoughtful to provide guest with a basket to hold all your onsen needs. Upon check out, I was overcharged for my 2 days of breakfast. The staff was quick to rectify the problem & refunded me on the spot. Yes, would definitely stay in Amanek again in my next visit to Beppu! Thank you for the awesome stay!

I recently stayed at Kannawaen Sanso Ryokan, and it was a truly remarkable experience. From the moment I arrived, the staff’s warm hospitality made me feel welcomed and relaxed. The ryokan is set in a beautiful, serene location, surrounded by nature, offering a peaceful retreat from daily life. The room was spacious and tastefully decorated in traditional Japanese style, blending modern comforts with authentic charm. The private onsen attached to my room was a highlight, allowing me to unwind in soothing hot springs while taking in the picturesque views. What truly sets Kannawaen apart is the attention to detail and personalized service. The staff went out of their way to ensure everything was perfect, making me feel truly cared for throughout my stay. If you’re looking for a luxurious, tranquil getaway with impeccable service and a true Japanese experience, I highly recommend Kannawaen Sanso Ryokan. It’s a place we would love to visit again. Note: they provide shuttle from/to station with time slot! Convenient

Really enjoyed this unique hotel that has a mix of art, onsen, great views and decent food. The room (419) was not luxurious but was well designed, the balcony overlooked the extraordinary landscape that is Beppu, the greatest feature was the semi open-air onsen bath facilitated by the floor to ceiling windows, connected to the generous deck space. It was fun to walk around the gallery space and admire the interesting architecture, color palettes, and exhibits championing Beppu culture, landscape, flora, fauna etc. Sitting in the Peak restaurant for dinner, I was amused that one of the waitstaff was a robot that ferried food and empty dishes back and forth. Dinner was laid-back, had a window side seat that allowed me to enjoy the city glitter below. My stay here was at a fraction of another Beppu hotel on this trip, in many ways I enjoyed this place more and would not hesitate to come back.

Some stains in the toilet. Hotel is not very near the station. The staff at the hotel is excellent. Overall, I will still recommend this hotel.

Excellent service, food, view, room - oh, what could I complain about? Everything felt amazing from the moment I entered the hotel. The hotel had a no-shoe policy, and they maintained it sparkly clean. The outdoor onsen was an infinite-pool onsen that was facing the ocean, which was mesmerizing. The breakfast buffet spread catered to my every-so-picky taste buds, and the restaurant was overlooking the sunrise. Other aspects of my stay that I greatly valued was the good quality of skincare products given and the incredible service. If I had to make one complaint, that would be the slight inconvenience of getting to-and-fro the hotel by bus on public holiday (taxi to the JR station is still affordable - about 850¥). If you drive, it would be amazing.

A very nice Japanese hot spring hotel. In addition to having a private hot spring, the hot spring water can be adjusted to hot or cold, and the room is large and comfortable. I booked a room on the second floor with a beautiful view of the mountain and sea. The most commendable thing is that the breakfast and dinner are different every day, very rich and varied, and very delicious. Staying for two nights was really worth it. And the service attitude is also very good. Because the location is in the mountains, it is more convenient to travel by car.

We enjoyed our stay thoroughly. Service was very good. Parking was an extra 550 yen per day. Breakfast was Japanese style but did include a bacon and egg cooked in front of each guest with the small Japanese hotpot. Our room fit 3 adults was very nice with clean modern amenities consisting of one room with two single beds, and a sizable living room with futon in the evening for the third bed. Nice view of Beppu tower in our room. Hotspring outdoor was totally enjoyable with a view of the sunrise and the Beppu Bay. Gotta be careful though because for ladies, someone in a boat at the bay might be able to see our naked upper bodies with telescope if we stand up.😅

I spent my first two hours doing what I haven’t done for almost three years, driving along the snaking roads in Japan. Arriving at Amane Seikai you feel euphoric, the seafood kaiseiki wasn’t the best, but the sake was good, and I was still giddy from seeing the spacious (1776 sq feet) junior suite with its own ocean view pool, jacuzzi, open-air onsen bath. “Room” 230 is in the new wing (according to my booking.com description), the apartment/room is not especially stylish, except for one little bottle of water and some coffee/tea, the mini bar and fridge were empty, but it has a spectacular view and you’ll still get your ocean view from bed and feel the constant gravitational pull of your private open-air onsen. I got up at 6ish just to catch the first rays of sunlight and to listen to the sound of the waves. Last but not least, the staff that checked me in was really nice and spoke perfect English ( coz he is from Nebraska ☺️)