CityHouse - El Pino Realm at Metro Ben Thanh Market Reviews

Response from Property: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our perfect central location and the nice view from the room.Regarding the amenities, we appreciate your comment. Bathrobes are currently not included in our standard setup, but we will consider this for future improvements.Thank you again for staying with us, and we hope to welcome you back for an even better experience.CItyHouse

Response from Property: Dear Valued Guest,First and foremost, we wish to extend our heartfelt gratitude for choosing to stay with us and for taking the time to share such detailed and constructive feedback. It is truly rewarding to learn that you appreciated the cleanliness of our property, the quality of the accommodations, and the warm hospitality extended by our team members.At the same time, we are sincerely sorry to hear that certain aspects of your experience fell short of expectations. Please accept our most genuine apologies for the inconvenience caused by the drainage issue in the shower. We have immediately escalated this to our maintenance team to ensure prompt rectification and to prevent any recurrence. In addition, we will be conducting a thorough review of the sound insulation in our connecting rooms, as we fully recognize the importance of privacy and a tranquil environment for all our guests.Equally, we deeply regret the interaction you encountered with one of the security staff in the parking area. This is not reflective of the courtesy, professionalism, and respect that we uphold as fundamental values of our service culture. Rest assured that we are addressing this matter with the utmost seriousness and will reinforce training to ensure every guest is treated with genuine care and consideration at all times.Once again, thank you for bringing these matters to our attention. Your valuable insights are instrumental in helping us enhance the guest experience and uphold the standards of excellence we strive for. It would be a true pleasure to have the opportunity to welcome you back in the future and to provide you with a seamless and thoroughly enjoyable stay.Warmest regards,CityHouse - El Pino Realm at Metro Ben Thanh Market

Response from Property: Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your stay and had a great experience with us. We hope to have the pleasure of welcoming you back again soon!CityHouse

Response from Property: Dear Loh Kwee Yin,Thank you so much for taking the time to share your feedback with us. We're truly glad to hear that you found the room nice, spacious, comfortable, and clean — your satisfaction means a lot to us.We also appreciate your comments regarding the breakfast. We're sorry to hear that the limited selection and lack of variety did not meet your expectations. Your feedback is very valuable, and we will definitely take it into consideration as we work to improve our breakfast offerings to provide a more enjoyable experience for our guests.We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards,Cityhouse Elpino Realm – District 1, HCMC

Response from Property: Dear Mr Danni,Thank you for taking the time to share your experience at Cityhouse Elpino Realm. We're delighted to hear that you appreciated our recent renovations, central location in District 1, tasteful decor, and gym facilities.We sincerely apologize for the issues you encountered during your stay. Regarding the bed configuration — we understand how frustrating it can be when a double bed does not meet expectations. Your comment has been shared with our housekeeping and reservation teams to ensure bed types are clearly communicated and more carefully arranged in the future.As for the noise from the connecting room, we regret the disturbance it caused. We are actively reviewing soundproofing measures and will take your feedback seriously as we continue improving guest comfort.We genuinely appreciate your kind words despite the inconveniences, and we hope to have another chance to welcome you back with a better and more restful experience.Warm regards,Cityhouse Elpino Realm – District 1, HCMC

Response from Property: Dear guest, thank you very much for choosing our hotel and for your warm review. Our team is committed to ensuring you experience the cleanliness of our environment, attentive service, and convenient location. We firmly believe that a comfortable stay comes not only from clean and complete facilities, but also from our attentiveness and care in every detail. Your recognition is our greatest encouragement and a great honor. We will continue to hold ourselves to the highest standards, constantly improving our service quality, and striving to ensure every guest has an unforgettable experience. We look forward to welcoming you again in the near future and offering you an even better stay. Sincerely, CityHouse

Response from Property: Dear Natasya Kang, Thank you so much for your wonderful review and high recommendation! We are absolutely delighted to hear that you found our hotel to be the perfect place for a relaxing trip.It's fantastic to know that you enjoyed the cleanliness, spaciousness, newness, and beautiful design of your room, as well as the warm and welcoming service from our staff. We're also thrilled that our central location made it easy for you to explore Ho Chi Minh City.We are so pleased that you had a comfortable stay with us. Your kind words are a great encouragement to our team.We look forward to welcoming you back on your next visit!City House - El Pino Realm

Response from Property: Dear guest, thank you very much for choosing our hotel and for your warm review. Our team is committed to ensuring you experience the cleanliness of our environment, attentive service, and convenient location. We firmly believe that a comfortable stay comes not only from clean and complete facilities, but also from our attentiveness and care in every detail. Your recognition is our greatest encouragement and a great honor. We will continue to hold ourselves to the highest standards, constantly improving our service quality, and striving to ensure every guest has an unforgettable experience. We look forward to welcoming you again in the near future and offering you an even better stay. Sincerely, CityHouse

Response from Property: Dear Valued Guest,Thank you very much for your kind feedback. We are delighted to know that you enjoyed our central location and that our staff left a positive impression on your stay. Your recognition is a great encouragement for our team to continue delivering excellent service.We truly look forward to welcoming you back on your next visit.CityHouse

Response from Property: Dear Ngoc This, Thank you so much for your wonderful review and high recommendation! We are absolutely delighted to hear that you found our hotel to be the perfect place for a relaxing trip.It's fantastic to know that you enjoyed the cleanliness, spaciousness, newness, and beautiful design of your room, as well as the warm and welcoming service from our staff. We're also thrilled that our central location made it easy for you to explore Ho Chi Minh City.We are so pleased that you had a comfortable stay with us. Your kind words are a great encouragement to our team.We look forward to welcoming you back on your next visit!City House - El Pino Realm

Response from Property: Thank you very much for your kind feedback! We’re delighted to know that you were satisfied with our service and we truly look forward to welcoming you back again.If you have any questions or need further assistance, please feel free to contact us directly via email — we’ll be happy to help anytime.Best regards,CityHouse

Response from Property: Thank you so much for your wonderful review and high recommendation! We are absolutely delighted to hear that you found our hotel to be the perfect place for a relaxing trip.It's fantastic to know that you enjoyed the cleanliness, spaciousness, newness, and beautiful design of your room, as well as the warm and welcoming service from our staff. We're also thrilled that our central location made it easy for you to explore Ho Chi Minh City.We are so pleased that you had a comfortable stay with us. Your kind words are a great encouragement to our team.We look forward to welcoming you back on your next visit!

Response from Property: Dear Valued Guest,Thank you so much for your wonderful review and high recommendation! We are absolutely delighted to hear that you found our hotel to be the perfect place for a relaxing trip.It's fantastic to know that you enjoyed the cleanliness, spaciousness, newness, and beautiful design of your room, as well as the warm and welcoming service from our staff. We're also thrilled that our central location made it easy for you to explore Ho Chi Minh City.We are so pleased that you had a comfortable stay with us. Your kind words are a great encouragement to our team.We look forward to welcoming you back on your next visit!City House - El Pino Realm

Response from Property: Dear Mr Kim Ping,Thank you so much for your kind words! We're delighted to hear that you enjoyed our location, friendly team, and the overall atmosphere at Cityhouse Elpino Realm.We truly appreciate your suggestion about offering more promotions — it's great feedback, and we’ll definitely share this with our management team as we plan future deals for our valued guests.We hope to welcome you back soon with even more reasons to smile!Warm regards,Cityhouse Elpino Realm – District 1, HCMC