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Location9.3
Amenities9.0
Service9.3
Cleanliness9.2
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All reviews(228)
Positive reviews(213)
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Well designed(27)
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Negative reviews(15)
Sebastien GUY
Hidden Cottage - Villa Guest Room
Stayed in Nov 2024
Couples
17 review
9.5/10
Amazing
Posted on Dec 4, 2024
Our trip was amazing in Hangzhou!!! The room is super spacious and old fashioned. The bed was smooth and comfortable. The staff was looking to help with couples of english words which is super nice. I was not able to test the breakfast. I definetly recommend this hotel.
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Madame Interpreter’s journal
Shikumen Duplex Family Room
Stayed in Nov 2023
Family
5 review
9.5/10
Amazing
Posted on Dec 26, 2023
It has been a great experience staying in this lovely place. The place brought back a childhood memory , visiting the grandparent in the village during the winter time😊. The unique , antique wooden furnitures are very beautiful. Great location. Will visit this place again for the next visit😊
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Jan 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Mar 17, 2024
pleasant surprise. fascinating hotel. excellent concierge. a must-stay for the next trip to Hangzhou!
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Soh Adrian
Discount Room
Stayed in Mar 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 3, 2024
Great location. Nice accommodation. Friendly staffs.
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Daph Chan
Hidden Cottage - Villa Guest Room
Stayed in Apr 2024
Travel with friends
4 review
9.0/10
Great
Posted on May 29, 2024
Instragram hotel
Response from Property: My dear Guest, thank you for choosing our hotel and giving us your feedback! The Chaptel hotel is located in the Lakeside Commercial District, about a 3-minutes walk from West Lake, and making it very convenient for travel, tourism, business, and shopping. The buildings in Chaptel were built in the 1930's and renovated by a historical conservation group. Looking forward to your next visit! Good wishes!
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Mar 2025
Travel with friends
26 review
10.0/10
Outstanding
Posted on Apr 19, 2025
The location of the hotel is super good! It is very close to the West Lake, just a 2-minute walk. The hotel is a whole old house from the Republic of China, with a studio, restaurant, afternoon tea, and a Western art antique shop. It is super petite and tasteful! The guest room is very large, and the indoor electrical appliances, toilets, and bathrooms are all very retro! I like it very much! ! ! ! The bedding is also very comfortable, and it is very friendly to patients like me who have lumbar herniation! The service staff are very friendly, and I had a very comfortable 2 days here! I will definitely choose to stay here next time I come to Hangzhou!
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6/18
Response from Property: 尊敬的賓客,您好!非常感謝您選擇湖邊邨並分享您的入住感受!酒店建築為上世紀三十年代建造,被列為歷史保護建築羣,設計師在保留原有格局同時定製老式傢俱,復刻昔日風貌。酒店距西湖百米,無論是出行、購物、旅遊等都很便捷。 期待能在湖邊邨與您的再一次相遇,祝好!
Nan🈚️
Hidden Cottage - Villa Guest Room
Stayed in Mar 2025
Family
4 review
10.0/10
Outstanding
Posted on Apr 20, 2025
Facilities: The design and decoration of the Republic of China style are very impressive, and the interior decoration really cost a lot of money... It is more comfortable to live in than Shangri-La and Park Hyatt. The room is very large, the bathroom is also a very high-quality brand, and the balcony is even larger, estimated to be 15 square meters. It is the first time I have encountered such a large balcony in a hotel. The paintings on the walls of the room are also very beautiful, and the bedding is also top-notch. I really love it...
There is also the most stylish and romantic online celebrity afternoon tea in Hangzhou downstairs of the hotel. I visited the third floor of the main building and happened to catch up with the preparation and layout of the new restaurant. The texture is really great. It feels like traveling back to Europe in a second. Every detail is perfect.
Being in it, it feels like the golden years of the Republic of China, and also the feeling of being crowded in the contemporary era.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住湖邊邨並給予好評!酒店建築為上世紀三十年代建造,被列為歷史保護建築羣,設計師在保留原有格局同時定製老式傢俱,復刻昔日風貌。雖然在鬧市之中,酒店內卻是寧靜而致遠。距西湖百米,無論是出行、購物、旅遊等都很便捷。 期待能在湖邊邨與您的再一次相遇,祝好
cathiek
Classic Room
Stayed in Mar 2025
Travel with friends
12 review
9.2/10
Great
Posted on Apr 23, 2025
This hotel in the style of the Republic of China is quite special. Sometimes I feel like I'm in old Shanghai in the room. Although the house is old (the wooden floor is wavy), it is well maintained.
The cafe downstairs can deliver food to the room. The tiramisu is very good and the tea selection is also very good. But the hotel staff seem to be in private clothes? Sometimes I can't tell which one is a guest or a staff. When I checked in, the big brother helped me carry my 28-inch suitcase to the third floor, and took the initiative to move it downstairs when I checked out. It's really good.
Another point I want to complain about is: the road should be built next door and the ground piles are driven. The old house has a strong resonance induction. The bed vibrates with it. It's so sour. I almost thought there was an earthquake when I was browsing my phone several times and it suddenly shook. The Sichuanese DNA was directly moved 😅~ But the flaws do not hide the merits. Overall, it is still quite good.
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Miaojichihewanle
Hidden Cottage - Villa Guest Room
Stayed in Feb 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 26, 2025
This hotel is quite a surprise. It is a very recommended hotel for people who like humanities, because every brick and tile here has a story~ But there are not many rooms at present, so book in advance!
Environment: The overall maintenance is very good, the yard is very clean and tidy, very suitable for emptying and daze, and taking pictures is super! The hygiene of the room is also very good, and the furniture and supplies in the room are very textured! Worthy of this style! Taking pictures in the room is also very good!
Service: The service is very good, will help bring luggage to the room, basically there are many detailed services, and breakfast will be delivered to the room! You can also book with the hotel for surrounding tours, and they will help solve it!
Surroundings: Nearby is the West Lake, very close to the commercial street night market, nearby are delicious food, and they are all restaurants that will not step on thunder!
Suggestion: If you stay in the hotel, spend a day to check in at the hotel, so that you won’t waste a day’s room fee, because the environment of the hotel is very photogenic!
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6/9
Response from Property: 尊敬的賓客,您好!感謝您選擇入住湖邊邨並給予好評!酒店建築為上世紀三十年代建造,被列為歷史保護建築羣,設計師在保留原有格局同時定製老式傢俱,復刻昔日風貌。雖然在鬧市之中,酒店內卻是寧靜而致遠。距西湖百米,無論是出行、購物、旅遊等都很便捷。 期待能在湖邊邨與您的再一次相遇,祝好!
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Dec 2024
Business travelers
40 review
10.0/10
Outstanding
Posted on Mar 23, 2025
The room is very big, but a bit too vintage, it feels old. I thought I would be upgraded, but I didn't expect it to be so old. Although the suite is very big, it is still older than expected.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住湖邊邨並給予好評!酒店建築為上世紀三十年代建造,被列為歷史保護建築羣,設計師在保留原有格局同時定製老式傢俱,復刻昔日風貌。雖然在鬧市之中,酒店內卻是寧靜而致遠。距西湖百米,無論是出行、購物、旅遊等都很便捷。 期待能在湖邊邨與您的再一次相遇,祝好!
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Nov 2024
Couples
29 review
9.0/10
Great
Posted on Jan 2, 2025
The old building from the Republic of China, which was decorated by Relais & Chateaux, has a unique charm. The suite is large and comes with a large terrace. The hotel service is also in place. The only regret is that the hardware is indeed a bit old.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇入住湖邊邨並給予好評!酒店建築為上世紀三十年代建造,被列為歷史保護建築羣,設計師在保留原有格局同時定製老式傢俱,復刻昔日風貌。雖然在鬧市之中,酒店內卻是寧靜而致遠。距西湖百米,無論是出行、購物、旅遊等都很便捷。 期待能在湖邊邨與您的再一次相遇,祝好!
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Oct 2024
Couples
6 review
9.5/10
Amazing
Posted on Nov 23, 2024
The environment is quiet and nice, clean and sanitary, with some old Shanghai style. The bed is big and comfortable, and I slept well and it was not cold. Fruits were given when I checked in. The only drawback is that the window cannot be opened, the view is not good, and the bathtub leaks a little, but the merchant has prepared a fish tank bag, which is recommended if you want to take a bath.
The breakfast is good and attentive, and delicious.
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6/9
Response from Property: 尊敬的賓客您好!感謝您入住杭州湖邊邨酒店,感謝您的點評!酒店處在西湖核心景區邊,位置方便,民國神韻,古色古香。感謝您的反饋,已告知工程部門進行維修處理。我們會繼續用心、細心、誠心的服務每一位客人,努力為賓客營造一個舒適温馨的家外之家,真心期待您的再次光臨!
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Oct 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Nov 21, 2024
The location is excellent, close to the West Lake and the Lakeside Pedestrian Street. The service is warm, valet parking is provided, and the butler will deliver the luggage to the room. It is in the style of the Republic of China. The room is large and clean. Breakfast is in the cafe on the first floor below the room. The breakfast tastes good and is very Hangzhou. The cafe should be a popular check-in spot. It is crowded and lively, and it is nice to take pictures. There is also a Western antique shop in the yard, and the items inside are very exquisite. There is also a temporary memorial hall of the Republic of Korea in the back to see. I will stay here next time I return.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇湖邊邨並給予我們好評!酒店由湖邊邨歷史建築羣(石庫門裡弄建築)、隱廬西洋花園別墅、蘄王路老洋房三部分組成,2007年湖邊邨建築羣被列為文保、歷保建築。酒店在湖濱步行街內,商務、旅遊、度假、購物等十分方便。我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗。祝生活愉快
Guest User
Hidden Cottage - Villa Guest Room
Stayed in Oct 2024
Business travelers
4 review
2.0/10
Posted on Nov 8, 2024
Good reviews for the two front desk ladies who helped with the luggage when I checked out today. They worked very hard and had a very good attitude.
Bad reviews for the bed that creaked every time I turned over. I didn't sleep well all night. The bed creaked with a slight movement. The floor also vibrated inexplicably, and I stepped on a black unknown object when I walked barefoot. The hardware conditions are indeed poor. When we arrived at the hotel, the front desk uncle only helped to carry one piece of luggage, and we moved the other box to the third floor by ourselves. . . Patients with lumbar disc herniation are really uncomfortable. .
Original TextTranslated by Google
Response from Property: Dear guest: We are very sorry to bring you a bad experience! I'm very sorry. Maintenance work has been arranged for the flower bed. During the construction of Lakeside Pedestrian Street, large machines were laying foundations, which caused the house to vibrate. We have reported this matter to the community and the street; the leaders have strictly focused on hygiene and service issues. We are very sorry! The guest room is a historically protected building built in 1929. There is no way to install an elevator. We will arrange a room on a lower floor next time we check in. Best wishes!
Lexiica
Hidden Cottage - Villa Guest Room
Stayed in Aug 2024
Solo travelers
11 review
10.0/10
Outstanding
Posted on Sep 26, 2024
The check-in experience was very good, and the service was particularly thoughtful. The two gentlemen at the front desk helped to carry the heavy luggage up and down the stairs, which was very considerate. The room has a strong Republican style, and the various items in the room have historical details, from the hand-controlled light switch to the dial telephone on the bedside, which adds a retro fun to the entire check-in experience. The pull-down flush toilet in the bathroom is also very vintage, and there is a wash basin with Le Bain written next to it. In addition, I was surprised to find that the brand of the wash basin is the British bathroom brand Perrin&Rowe, which is full of texture! The hotel is in a great location right by the West Lake. It is very quiet inside at night. It is very pleasant to sit down and have a drink and listen to the rain. There is also a small medieval shop next to it, and the items inside are worth visiting. An interesting check-in experience, looking forward to coming again next time!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at Lakeside Village and for your positive review! The hotel building was built in the 1930s and is listed as a historical protected building complex. The designer retained the original layout while customizing old-fashioned furniture to recreate the past style. Although it is in a busy city, the hotel is quiet and remote. It is about a 3-minute walk from the West Lake, making it very convenient for travel, shopping, tourism, etc. I look forward to meeting you again in Lakeside Village. Best wishes!