31, 1 Soi Rat Uthit 200 Pi 1, Pa Tong, Kathu District, Kathu, Phuket Province, 83150, ThailandSee Hotel Details
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1 night
Guest Reviews
7.9/10
Good
463 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.3
Amenities7.5
Service7.9
Cleanliness7.9
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All reviews(463)
Positive reviews(406)
Reviews with photos/video(144)
Close to beach(23)
Average sound insulation(17)
Perfect for business trips(16)
Convenient for shopping(14)
Friendly front desk staff(10)
Tasty food(7)
Nice sea view(5)
Negative reviews(57)
aisyas
Connecting Deluxe Rooms With Balcony
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 29, 2025
I love this hotel so much. The hospitality was amazing and the rooms were super clean. Definitely will come back, thank you!
Response from Property: Dear Aisya,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay, especially our hospitality and cleanliness of rooms. Our team works diligently to ensure that our guests have a comfortable and memorable stay, and your feedback greatly affirms these efforts. It's wonderful to know that you plan to return; we're certainly looking forward to welcoming you back for another fantastic experience.Best Regards,The ***** Patong Management Team
Guest User
Executive King Room Pool View
Stayed in May 2025
Other
2 review
2.5/10
Posted on Jun 22, 2025
Awful hotel, definitely not a level of 4 stars hotel. Dirty walls, torn wallpapers, dirty curtains, dirty pool. It really needs total renovation. Avoid this hotel not to ruin your holidays.
6/9
Response from Property: Dear Guest User,Thank you for taking the time to provide your candid feedback. We deeply regret to hear of your less than satisfactory experience and the level of cleanliness you encountered does not reflect our typical standard of service. We value your feedback as it helps us in our constant endeavor to enhance guest experiences.We are currently in the process of renovating our hotel to provide a more welcoming and comfortable experience to our guests. We want to assure you that the issues you've raised have been addressed with our housekeeping and maintenance teams to ensure a more thorough attention to detail in the future.Despite this disappointment, we hope you had an enjoyable time exploring the local area. Your constructive feedback has been appreciated and we hope that you will give us another opportunity to provide you with a better experience in the future and show you how we've used your feedback to make improvements.Best Regards,The ***** Patong Management Team
F.K. Morshed
Deluxe King Room
Stayed in May 2025
Family
6 review
9.5/10
Amazing
Posted on Jun 21, 2025
The view from our room was amazing! Just what I saw in the picture. Reception was very helpful and well behaved. Room service was good but room cleaning service was not up to the mark. The cleaner never changed the water glasses and spoons. Except this everything was good.
Response from Property: Dear Morshed,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the view from your room and found our front desk staff to be helpful and considerate. It's great to know that the room service met your expectations. We regret to hear about your experience with the room cleaning and apologize for any inconvenience caused. Our guests' satisfaction is our top priority and we understand that attention to detail is a key part of that. We appreciate your feedback and will use it to review our housekeeping procedures and improve our service moving forward.We're glad that overall your stay was enjoyable and we hope you took back wonderful memories. We would love to welcome you back in the future and show you the improvements we've made based on your valuable feedback.Best Regards,The ***** Patong Management Team
Sego Fox
Deluxe King Room
Stayed in Apr 2025
Solo traveler
7 review
7.5/10
Posted on May 22, 2025
Firstly, this hotel is incredibly spacious. The bed size is really big too and the AC works wonders. They have a big bath tub and it’s honestly value for money. The location is great because it’s close to everything and surprisingly soundproof. However, the cleaning can be a lot better and the sheets had a stain on it but they quickly fixed the problem.
Response from Property: Dear Sego,Thank you for sharing your experience with us. We're pleased to hear you found our hotel spacious, enjoyed the large bed, efficient AC, and the big bath tub, all while finding it value for money. It's great to know our location near everything and soundproofing met your expectations. We apologize for the oversight in cleaning and are glad our team promptly addressed the issue with the sheets. We continuously strive to improve our services and hope to welcome you back for an even better stay.Best Regards,The ***** Patong Management Team
Chrystynne
Family Room Pool View
Stayed in Apr 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on May 9, 2025
Friendly staffs, comfortable beds and clean rooms. The infinity pool is awesome . Privacy .walking distance to beach. Opposite 7 -11 and some good massage parlours
Response from Property: Dear Chrystynne,Thank you for your fantastic review! We’re delighted to hear that you found our staff friendly and our rooms comfortable and clean. Providing exceptional service is our priority, and it’s great to know you enjoyed the infinity pool and the privacy we offer.We also appreciate your feedback on our convenient location, just a short walk from the beach and local amenities like the 7-11 and massage parlors. Your kind words inspire our team, and we’re grateful for your support.We look forward to welcoming you back for another enjoyable stay. Thanks once again for choosing us!Best Regards,The ***** Patong Management Team
Badral T.
Family Room Pool View
Stayed in Feb 2025
Traveling with friends
5 review
9.5/10
Amazing
Posted on Mar 29, 2025
We had wonderful time in Phuket, and hotel was nice. Service was nice, front desk was friendly overall we had great experience. Although our room lock was not fully locking from inside but we figured it out. Some features, especially technological stuffs could use some update but scenery and vibe makes you forget all about it. For your money, you won’t regret.
Response from Property: Dear Badral,Thank you for sharing your experience with us. We're delighted to hear you had a wonderful time in Phuket and enjoyed our service and friendly front desk. Your feedback regarding the room lock and technological updates is invaluable to us, and we're already looking into these areas to enhance our guest experience.We're glad the scenic views and vibrant atmosphere contributed positively to your stay. It's heartening to know you found value in your stay with us. We hope to be your choice again for future travels and would be delighted to welcome you back.Best Regards,The ***** Patong Management Team
Guest User
Deluxe King Room
Stayed in May 2025
Family
31 review
7.5/10
Posted on Jun 8, 2025
Nice location, just not so clean, sticky floor.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We're glad you appreciated our location, just a 5-minute walk from Patong Beach. We apologize for the cleanliness issues you encountered and are addressing them promptly to enhance your future stays. Our infinity pool and casual restaurant are among the facilities we take pride in, and we hope you'll consider enjoying them during your next visit.Best Regards,The ***** Patong Management Team
Guest User
Family Room Pool View
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 28, 2025
good love ittt
Response from Property: Dear Valued Guest,Thank you for your glowing review. We're thrilled to know that you enjoyed your stay with us. Nestled right at the edge of Patong’s vibrant downtown, our location offers the perfect blend of convenience and tranquility, just steps away from the beach, nightlife, and shopping, yet still a peaceful retreat. We're so glad you appreciated the comfort and charm of our free-form swimming pool as well.It would be our absolute pleasure to have you return for another blissful stay filled with comfort, joy, and cherished memories.Best Regards,The ***** Patong Management Team
Ivan van Niekerk(伊凡)
Deluxe Twin Room
Stayed in Jun 2025
Family
6 review
9.0/10
Great
Posted on Jul 27, 2025
Second time staying at the ***** it's a great place unfortunately I didn't get a 1st floor room this time with pool access but it was still a great place to stay. I do wish the hym was a bit more equipped.
Response from Property: Dear Ivan,Thank you for choosing to stay with us again and for your generous rating. We're delighted to hear you enjoyed your stay at The ***** Patong, despite not securing a pool access room this time. Your feedback regarding the hymen equipment is noted, and we'll certainly look into enhancing our offerings. We hope to welcome you back soon, perhaps to enjoy our infinity pool or explore more of what our casual restaurant and lobby bar have to offer.Best Regards,The ***** Patong Management Team
prgsam
Deluxe Twin Room
Stayed in Dec 2024
Family
5 review
7.0/10
Posted on Jan 25, 2025
I had the worst experience with the check-in staff at The ***** Patong, particularly with Mr. Arm. I had booked two rooms and specifically requested that they be side by side. The hotel confirmed this arrangement beforehand. However, upon arrival, I was informed that the rooms were far apart. When I showed Mr. Arm the confirmation, he reassigned us to rooms that were even further away from each other.
Despite explaining that I was traveling with kids, he showed no consideration and gave us rooms in very poor condition. To make matters worse, we checked in at 3:30 PM, but my friend, who checked in an hour later and didn’t book through Trip.com, was assigned a room right next to mine. It seems that Trip.com customers are treated unfairly at this hotel.
I also tried requesting a room change the next day due to the unacceptable condition of our rooms, but the staff refused to listen. I’ve stayed in over 150 hotels with my family, and I’ve never experienced such poor service.
The ***** Patong was by far our worst hotel experience. I absolutely do not recommend it to anyone.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback following your recent stay at The ***** Patong. We regret to hear about the issues you encountered with your room allocation and any perception of unfair treatment. Ensuring a comfortable and enjoyable stay for all our guests is our priority, and we apologize for any inconvenience this may have caused.We understand the importance of accommodating family requests, particularly regarding room proximity, and we regret that this was not met during your stay. Additionally, we take cleanliness and comfort very seriously, and we apologize if we fell short of your expectations in this regard. Please be assured that we will address these concerns with our team to prevent future issues.We truly appreciate your honest feedback, as it helps us improve. While we regret that your experience was not as expected, we hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.Best Regards,The ***** Patong Management Team
Guest User
Deluxe Twin Room
Stayed in Jan 2025
Other
3 review
7.5/10
Posted on Feb 13, 2025
So amazing place so everything near to you 
Response from Property: Dear Valued Guest,Thank you for taking the time to review your stay. We're thrilled to hear that you found our location convenient and were able to enjoy the nearby amenities. We noticed that you've given us a 3/5 rating, which suggests there may have been some aspects of your experience that did not fully meet your expectations. We're dedicated to ensuring our guests have an exceptional stay, and your feedback is vital in helping us make continuous improvements.We would truly appreciate if you could share any specific concerns or issues you encountered during your stay, so we can aim to resolve them and improve our service for the future. Your comfort and satisfaction are of utmost importance to us.We're very pleased that you found our hotel to be an amazing place, and we genuinely hope you'll consider returning so we can provide an even more positive experience and earn that 5/5 rating.Best Regards,The ***** Patong Management Team
Wilasinee
Deluxe King Room
Stayed in Apr 2025
Solo traveler
8 review
9.5/10
Amazing
Posted on Jun 24, 2025
Great location and the staff super friendly I would recommend all my friends about this hotel
Response from Property: Dear Wilasinee,Thank you for taking the time to share your positive experience at our hotel. It's wonderful to know that you found our location ideal and our staff friendly. We firmly believe in making our guests feel welcomed, and we are thrilled that we could do just that during your stay. Receiving recommendations from our guests to their friends is truly the highest compliment we can receive. We look forward to the opportunity to provide you and your friends with another exceptional experience on your next visit.Best Regards,The ***** Patong Management Team
Elizaveta Polovnikova
Executive Twin Room Pool View
Stayed in Mar 2025
Family
3 review
3.0/10
Posted on Apr 19, 2025
Not worth the amount of money we paid. Old dirty amenities and unhelpful unhappy stuff members. Photos are not what they seems.
Response from Property: Dear Elizaveta,We sincerely apologize for your experience not meeting your expectations. Your feedback is invaluable to us as we strive to improve our services and facilities. We regret any inconvenience caused by the amenities and staff service you encountered. Our team is committed to ensuring all guests enjoy their stay, and we will address your concerns to prevent future occurrences. We hope to have the opportunity to welcome you back for a more positive experience.Best Regards,The ***** Patong Management Team
Guest User
Deluxe King Room
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on Apr 27, 2025
Was perfect for what we needed had everything that was expected, location was spot on and service was more than adequate.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience at our hotel. We’re delighted that our location and amenities perfectly suited your needs. We're also delighted to learn that you found our service to be more than adequate. While we aim for perfection, your feedback allows us to identify areas where we can further enhance our guests' experiences. Should your travels bring you back, we look forward to the opportunity to further exceed your expectations.Best Regards,The ***** Patong Management Team
Letho
Deluxe King Room
Stayed in Sep 2024
Traveling with friends
14 review
10/10
Outstanding
Posted on Oct 9, 2024
I had a great stay at the ***** Patong! The pool was definitely a standout for me—clean, spacious, and with a relaxed vibe, perfect for unwinding after a day of exploring the city. The views from the pool area were beautiful, and it was always well-maintained.
The hotel itself was comfortable and offered excellent value for money. My room was clean and cozy, with all the basic amenities needed for a pleasant stay. The staff were friendly and attentive, always ensuring that I had everything I needed.
Overall, I enjoyed my time at the ***** Patong and would definitely recommend it to anyone looking for a good place to stay in Patong with a great pool!
Response from Property: Dear Letho,Thank you for sharing your positive experience at The ***** Patong. We are thrilled to hear that you enjoyed our pool area, as we take pride in maintaining its cleanliness and creating a relaxing ambiance for our guests. It’s also great to know that you appreciated the beautiful view it offers.Your feedback regarding the comfort and value of our hotel is much appreciated. Our team is dedicated to providing an excellent experience, and we’re glad to hear that their friendliness and attentiveness contributed to your stay.We’re also delighted to know you found the rooms clean, cozy, and well-equipped with all the necessary amenities.Thank you for recommending us. We look forward to welcoming you back for another memorable stay at The ***** Patong.Best Regards,The ***** Patong Management Team