The Lunar Patong Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback following your recent stay at The ***** Patong. We regret to hear about the issues you encountered with your room allocation and any perception of unfair treatment. Ensuring a comfortable and enjoyable stay for all our guests is our priority, and we apologize for any inconvenience this may have caused.We understand the importance of accommodating family requests, particularly regarding room proximity, and we regret that this was not met during your stay. Additionally, we take cleanliness and comfort very seriously, and we apologize if we fell short of your expectations in this regard. Please be assured that we will address these concerns with our team to prevent future issues.We truly appreciate your honest feedback, as it helps us improve. While we regret that your experience was not as expected, we hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.Best Regards,The ***** Patong Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to review your stay. We're thrilled to hear that you found our location convenient and were able to enjoy the nearby amenities. We noticed that you've given us a 3/5 rating, which suggests there may have been some aspects of your experience that did not fully meet your expectations. We're dedicated to ensuring our guests have an exceptional stay, and your feedback is vital in helping us make continuous improvements.We would truly appreciate if you could share any specific concerns or issues you encountered during your stay, so we can aim to resolve them and improve our service for the future. Your comfort and satisfaction are of utmost importance to us.We're very pleased that you found our hotel to be an amazing place, and we genuinely hope you'll consider returning so we can provide an even more positive experience and earn that 5/5 rating.Best Regards,The ***** Patong Management Team

Response from Property: Dear Letho,Thank you for sharing your positive experience at The ***** Patong. We are thrilled to hear that you enjoyed our pool area, as we take pride in maintaining its cleanliness and creating a relaxing ambiance for our guests. It’s also great to know that you appreciated the beautiful view it offers.Your feedback regarding the comfort and value of our hotel is much appreciated. Our team is dedicated to providing an excellent experience, and we’re glad to hear that their friendliness and attentiveness contributed to your stay.We’re also delighted to know you found the rooms clean, cozy, and well-equipped with all the necessary amenities.Thank you for recommending us. We look forward to welcoming you back for another memorable stay at The ***** Patong.Best Regards,The ***** Patong Management Team

Response from Property: Dear Valued Guest,Thank you for your positive review and for highlighting the cleanliness of our rooms. We take great pride in maintaining our high standards, and we are pleased to know you found our location convenient and enjoyed the availability of halal food options. Your satisfaction is our top priority, and your feedback encourages us to continue working hard to provide an excellent service. We look forward to your next visit!Best Regards,The ***** Patong Management Team

Response from Property: Dear Boldsukh Narangarav,Thank you for taking the time to leave us a review. We're delighted that you found our hotel to be a nice place, and we strive to provide an enjoyable and comfortable environment for all of our guests. We sincerely appreciate your positive feedback, and we hope to welcome you back for another great experience in the future.Best Regards,The ***** Patong Management Team

Response from Property: Dear Nicholas,Thank you for taking the time to share your recent experience at our hotel. We truly value feedback from our guests as it helps us to identify areas in need of improvement. We understand that the check-in process set a tone for your stay, and we apologize if you experienced any inconvenience. We are currently working on upgrading our system to ensure a smoother and more efficient check-in procedure. As part of our continual efforts to enhance our guests' experience, our lobby is indeed undergoing renovation. We regret any disruption this may have caused during your stay. Safety of our guests is of utmost importance to us, therefore, necessary measures will be taken to address the concern regarding the main stairway. We are also in the process of updating our rooms and we are looking into the issues you have raised about the shower drain, sink, and the air conditioning.We are delighted to know that the cleanliness of our rooms met your standards. Your compliment about our breakfast service is also very much appreciated. We are constantly striving to offer a variety of choices that cater to our guests' wants and needs. We recognize the unique layout of our hotel can lead to less private balconies. We will definitely note your feedback as we continue to strive towards enhancing our guest experience.While we might not be the least expensive option in the area, we feel our price fairly reflects the high standard of services and facilities we provide. Your valuable comments have been taken on board and will help in our ongoing efforts to improve our service. We hope to have the opportunity to welcome you back in the future, where you will witness the improvements we have made.Best Regards,The ***** Patong Management Team

Response from Property: Dear Valued Guest,Thank you for sharing your experience. We're pleased to hear that you enjoyed our convenient location near local attractions and our breakfast provisions. We have noted your concerns, and assure you that we tirelessly maintain our premises to prevent such issues and are always eager to address any that do arise. Your feedback is highly valuable, and we will redouble our efforts to ensure a more comfortable stay for our guests in the future. We hope you will choose to stay with us again for a better experience.Best Regards,The ***** Patong Management Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We are glad to hear that you found us to be a satisfactory place to stay overall. However, we understand that our rates during the festive season may have seemed higher than expected, which often reflects the general market trend due to the surge in demand. We appreciate your patience, and we are also pleased that you appreciate our services and room amenities and find them to be valuable during the off-peak season. Your feedback is important to us, and we take it seriously as we continuously look for ways to heighten our guest's experience. We greatly appreciate your visit during the holiday season and would be delighted to have you back any time of the year to allow us to show you the continuous improvements we aim to make based on guest feedback. Thank you again for choosing our hotel, and we look forward to hosting your stay in the future.Best Regards,The ***** Patong Management Team

Response from Property: Dear RAJEEV KUMAR AGARWAL,Thank you for choosing to stay at The ***** Patong and for taking the time to share your valued feedback. We are delighted to hear that you appreciated our strategic location, our hospitable team, as well as the "Deluxe King Room City View" and its in-room amenities. We do strive to provide our guests with a comfortable and enjoyable stay, so it's wonderful to know that we were successful in that regard.We appreciate your comments on our infinity pool, we believe it's quite a highlight too. We note your feedback regarding the breakfast buffet and assure you that we are always looking to enhance our offerings. Your thoughts on the matter are truly helpful and will be considered in our continual efforts to improve our dining experience. As for your comments on our laundry service, we understand that external services may offer different rates, however, we pride ourselves on providing a top-notch, convenient service for our guests. Thank you once again for your constructive feedback. It highlights the areas we are doing well in and the areas we may improve. We look forward to welcoming you back to the ***** Patong for another memorable experience.Best Regards,The ***** Patong Management Team

Response from Property: Dear Kushaaa,Thank you for the positive rating and for taking the time to provide such constructive feedback. We're glad to hear that our connecting rooms were suitable for your family's needs, and that you found our location convenient for your travels, as we always aim to deliver a high standard of service, and we’re so pleased to hear that we met this mark with your stay. It's also wonderful to know that your overall experience with us was positive, and your suggestions will certainly be taken into consideration as we continually strive to enhance our guest experience. We look forward to welcoming you and your family back in the near future!Best Regards,The ***** Patong Management Team

Response from Property: Dear Valued Guest,Thank you for the wonderful 5-star review! We're thrilled to hear your positive remarks about our hotel and our breakfast, as we take great pride in providing a unique culinary experience for our guests, and it's pleasing to know you've enjoyed it. We're equally committed to maintaining the high standards of our facilities and service, and your review reaffirms the hard work we put into improving our guests' experiences. Looking forward to welcoming you back!Best Regards,The ***** Patong Management Team

Response from Property: Dear Abdullah,Thank you for taking the time to share your feedback. We value all of our guest's opinions and are sorry to hear that we have failed to meet your expectations in some areas. We're glad to hear that you found the room comfortable and clean, as we endeavor to provide our guests with a relaxing environment. However, we regret any inconvenience you experienced due to our key card policy. Please understand, these measures are in place to ensure safety and security, but we understand your feedback and will certainly look into how we can improve in this aspect. We apologize for the wait times you experienced when placing orders and make a note of your comments. We assure you that we are continuously training our staff to improve this service and provide a more timely response. Your comments regarding the laundry service hold significant importance to us as well, and we will make sure to address this with our team and work towards better service in this department. We understand your disappointment, and we want to assure you that the experience you had does not reflect the overall quality and service we strive to provide our guests. We hope you give us another chance in the future to provide a more fulfilling and comfortable experience. Best Regards,The ***** Patong Management Team

Response from Property: Dear NeinaAmy,Thank you for taking the time to share your feedback about your recent stay with us. Your insights are valuable to us, as they help us improve our services.We are glad to hear that you found our location convenient, close to laid-back Patong Beach, vibrant Bangla Street and numerous halal food establishments. It's great to know that you found our location to be a great base to explore the nearby islands and that you found transportation services nearby. We noted your comment on our breakfast, and although it did not meet your expectations, we assure you that we are continuously working on enhancing our menu selection to cater to a range of palates. Also, we appreciate your comments on cleanliness and can assure you that we take it quite seriously. We will definitely strive to improve upon this aspect.Your comment about the air conditioning being turned off during check-out has been taken on board. We understand the discomfort that can arise in tropical climates and will explore how best we can adjust our practices to make check-out more comfortable for all guests.We hope that despite these concerns, you were able to make the most out of your stay in our city. We would love to welcome you back and aim to exceed your expectations in your future visits.Best Regards,The ***** Patong Management Team

Response from Property: Dear Guest,Thank you for taking the time to share your positive experience. It's wonderful to hear that you appreciated our clean rooms, friendly staff and beautiful swimming pool. These are elements that we pride ourselves on and it's rewarding to know they contributed to your satisfaction. Your kind words will certainly be shared with our team to continue the high standard of hospitality. Delighted you enjoyed your stay and we look forward to welcoming you back for another memorable experience.Best Regards,The ***** Patong Management Team