Pullman Abidjan

Pullman Abidjan Reviews

Pullman Abidjan

Rue Abdoulaye Fadiga, Abidjan, Côte d’Ivoire, Abidjan, Lagunes, Côte d'IvoireView Hotel Details
Pullman Abidjan
Pullman AbidjanPullman AbidjanPullman Abidjan
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Pullman Abidjan Guest Reviews

4.2/5
Very Good
73 review
Verified reviews
Location4.3
Amenities4.1
Service4.1
Cleanliness4.1
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All reviews(73)
Positive reviews(50)
Reviews with photos/video(7)
Negative reviews(5)
Guest User
Superior Room with City View Non smoking
Stayed in Aug 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Great hosting from Larry he was attentive and supportive thanks 🙏🏻
Lim Siang Hui
Superior Room with City View Non smoking
Stayed in Aug 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Sep 27, 2023
It is a right place for biz travelers to stay over Everything is good and had a pleasant stay
Catherine Hernandez
Superior Room with City View Non smoking
Stayed in Aug 2023
Business travelers
8 review
4.7/5
Amazing
Posted on Sep 28, 2023
Clean and comfortable. Worth the price.
Moustapha
Superior Room with City View
Stayed in Jun 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jul 21, 2022
Wonderful place to spend holidays
alouxb
Superior Room with City View Non smoking
Stayed in Dec 2023
Couples
7 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Excellent stay in this very well located hotel and very, very friendly staff! The room is spacious and well equipped, we will come back with great pleasure.
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Guest User
Deluxe Room with Lagoon View Non smoking
Stayed in Jul 2024
Couples
13 review
3.5/5
Posted on Aug 10, 2024
This time I didn't like the service.
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Kin Yi
Superior Room with City View Non smoking
Stayed in Jun 2023
Couples
34 review
3.0/5
Posted on Jul 24, 2023
A little disappointed for a 5-star hotel, it's just average. The gym is small, the swimming pool is too, and the room facilities are not enough.
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neuf007
Superior Room with City View
Stayed in Jan 2022
Family
59 review
4.7/5
Amazing
Posted on Feb 21, 2022
Impeccable stay professional staff
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lincolnlim
Stayed in Sep 2024
Business travelers
3.0/5
Posted on Oct 9, 2024
The overall standards fell below my expectations having stayed in various Pullman Hotels this year and being Platinum Accor member. I was not shared the benefits as a member of Accor during check in. The chamber staff overlook for 2 days on topping up the body wash soap in the shower area until i highlighted the situation. The breakfast spread looks very different from the photos shared on their website. The saving grace and person who made the experience for me was Victoire from the restaurant. She was very hospitable with personal touches to ensure all her guest were well taken care. Well done Victoire. Hope to see improvements on my next trip back.
Response from Property: Thank you very much for taking the time to leave us a comment. It shows your interest in Pullman Abidjan. We sincerely apologise for any inconvenience caused during your previous stay. Your comments have been taken into account by our management team, who will do everything in their power to ensure that you do not experience these problems in the future. We hope to see you again very soon to show you that this is not the image we wish to give to our prestigious customers. Sincerely Edwige GNALEGA Guest Experience Manager
500dank
Stayed in Feb 2024
Business travelers
3.0/5
Posted on Mar 30, 2024
Stayed here for al week. Stay was good, but not consistently good. And certainly not 5-star good (I would say nowhere near 5-stars). Lobby is nice. Hallways on the room smell musty. I agree with the observation that the hotel is dated. Despite renovations. Staff does not speak English very well, you really need to speak French to get things sorted. Breakfast service was very inconsistent. Smoke instance, staff was very task oriented rather than service oriented. No spoons, and if there were spoons they were in a different location every day. Tables did not have napkins, coffee machines not working or out of more milk without staff fixing the issue. No napkins most of the time. My plate was removed, and table was cleared while I went to get some more food. Despite my knife and fork indicating that I wasn’t finished eating yet. Etc. Etc. Hotel is conveniently located in Le Plateau, but there’s not much to do or see in the area. Taxis are abundant. So is Uber. Room was good, with view over ‘the lagoon’. Bidet overflowed the bathroom when used. Would I stay here again? Probably yes. All in all these small inconveniences lead up to the fact that this hotel is not on par for 5-stars. I’ve stayed in 3-star hotels that were better.
6/19
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edwige GNALEGA Guest Experience Manager
Himal A
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 5, 2024
Really helpful front desk, Ebenezer and team helped us with directions, organised taxis, a late checkout and in general always available to help us when needed. I’d recommend this as a good business hotel for a base in Ivory Coast, breakfast was also great
Response from Property: Dear Himal, Thank you for this gratifying comment about Pullman Abidjan. Your satisfaction remains the priority of the entire team. We will be sure to share this nice comment with our employee Ebenezer, who was very helpful. See you soon! Edwige GNALEGA Guest Experience Manager
fecjo
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 2, 2024
I have been plenty of times in this hotel and it is always a pleasure to come back. The staff is super nice like everyone in the Ivory Coast, they offer delicious juices when you get to the reception. The room are nice, well decorated, big and not noisy. There are many spaces for conferences and for meetings. The menu for breakfast is very wide, they offer plenty of options, even gluten free or vegan. It is located in the plateau which is not the nicest neighborhood but it is very comfortable if you are there for work trip.
Response from Property: Thank you for taking the time to leave us such a gratifying comment. Serving you was our greatest pleasure. We hope to see you soon! Yours sincerely Edwige GNALEGA Guest Experience Manager
Guest User
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Mar 15, 2024
Team dynamique Very good hotel that I recommend for business men and even for meetings with these beautiful rooms and a view of the lagoon its makes you want to stay all the time IT team very friendly and responsive to all needs and very professional
Response from Property: Dear Kouassi, We are very pleased to hear that you had a superb stay at the Pullman Abidjan! where we have beautiful rooms and impeccable service with professional and respectful staff who are always at the customer's service. See you soon for another great adventure Edwige GNALEGA Guest Experience Manager
Mahenina R
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 6, 2024
I have read a couple of reviews, giving an average to this hotel, so I didn’t expect anything beyond normal. I was surprised how amazing everything worked for me from the minute I arrived up to now (leaving tomorrow). Amazing buffet breakfast, lovely personnel, very good mattresses, good water pressure. The was spotless, with a sort of cozy/modern atmosphere that I liked very much, the ac very good.
Response from Property: Dear Mahenina, We are very pleased to hear that you had a superb stay at the Pullman Abidjan! where we have beautiful rooms and impeccable service with professional and respectful staff who are always at the customer's service. See you soon for another great adventure Edwige GNALEGA Guest Experience Manager
Guest User
Stayed in Feb 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 29, 2024
I am a regular customer at the Pullman; this time I spent almost two weeks of continuous staying. The staff is polite, well trained and ready to help 5stars… rooms are spacious and attended regularly with full scope (towels changed, water added etc..) 5stars. The restaurant provides a menu with a reasonable variety of food same for the bar. The gym is well equipped and enjoyable avoiding pick hours. During my staying a couple of times I got calls from the customer satisfaction manager to enquire on my.. satisfaction, is a nice touch. Some notes/ need to know: rooms with lagune view are obviously better, however you will be over the swimming pool area and could be noisy during the weekends as there are often parties in the evening with loud music.
Response from Property: Dear Gionatav, We are very pleased to hear that you had a superb stay at the Pullman Abidjan! where we have beautiful rooms and impeccable service with professional and respectful staff who are always at the customer's service. See you soon for another great adventure Edwige GNALEGA Guest Experience Manager