Courtyard Paris Creteil

Courtyard Paris Creteil Reviews

Courtyard Paris Creteil

2 Rue Daniel Costantini, Creteil, 94000, FranceSee Hotel Details
Courtyard Paris Creteil
Courtyard Paris CreteilCourtyard Paris CreteilCourtyard Paris Creteil
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1 night

Guest Reviews

8.2/10
Very Good
56 review
Verified reviews
Location8.3
Amenities8.3
Service7.7
Cleanliness8.5
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All reviews(56)
Positive reviews(13)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Deluxe King, Guest Room, 1 King
Stayed in Feb 2025
Solo traveler
1 review
7.5/10
Posted on Mar 29, 2025
The room was clean and staff friendly and helpful, close to the bus and train, very quiet area, my room had a view of the football pitch, it was nice watching them play, location was perfect for me cos I came for a concert and the venue was just a walking distance but there were no restaurants or shops around, you have to take a train to d next stop to get food because the restaurant in the hotel closes in the evening. I was charged a €100 euros and was told it would refunded on check out, it’s been 7 days since I checked out, I still have not gotten my refund yet, I still had to send an email…. Still waiting on the refund.
Response from Property: Dear Madame, Monsieur , Thank you for sharing your experience at Courtyard Paris Créteil. We’re pleased to hear that you found the room clean, our staff friendly and helpful, and the location convenient for your concert.We sincerely regret any inconvenience caused by the lack of nearby restaurants and the delay in processing your deposit refund. The €100 deposit should have been released upon checkout, but depending on your bank, it may take several business days to reflect in your account.Please rest assured that we are following up on this matter immediately. If you could kindly provide your reservation details via email , we will ensure the issue is resolved as soon as possible.We truly appreciate your patience and hope to have the opportunity to welcome you again in the future for an improved experience.Best regards,
Guest User
Deluxe Accessible Queen Room
Stayed in Mar 2025
Business traveler
41 review
9.0/10
Great
Posted on May 21, 2025
Nice hotel although wifi must be upgraded
Response from Property: Dear Guest,Thank you for your excellent rating and for taking the time to share your feedback!We are pleased to hear you enjoyed the hotel, the facilities, and the surroundings. We also appreciate your constructive comment regarding the Wi-Fi. Please know that we are actively working on improving our connectivity to better meet our guests’ expectations.We hope to have the pleasure of welcoming you back soon and offering you an even better experience!Warm regards,Yahya BouhaddouFront Office ManagerCourtyard by Marriott Paris Créteil
Kholod Hashash
Deluxe Twin, Guest Room, 2 Twin/Single Bed (s)
Stayed in Jun 2024
Solo traveler
1 review
3.5/10
Posted on Aug 2, 2024
services team was terrible Food is not good
Response from Property: Dear Kholod HashashThank you for sharing your feedback regarding your recent stay at our hotel. I am truly sorry to hear about your disappointment with our services team and the food quality.We strive to provide the best possible experience for our guests, and it is clear that we fell short during your visit. Please know that we take your comments seriously and will address these issues with our team to ensure improvements are made.If you would like to discuss your experience further or have any specific suggestions, please do not hesitate to contact us direclty. We hope you will give us another opportunity to serve you better in the future.Sincerely,CynthiaFront Office Supervisor
SOURAKA
Deluxe King, Guest Room, 1 King
Stayed in May 2023
Business traveler
6 review
10/10
Outstanding
Posted on Jun 13, 2023
Nice location and easy to go around Creteil and Paris. Helpful and kind staff with perfect French style breakfast
Response from Property: Dear Souraka, Thank you for your lovely review! We're delighted that you enjoyed our convenient location and found it easy to explore Creteil and Paris. It's wonderful to hear that our staff was helpful and kind, and that you appreciated our French-style breakfast. We hope to welcome you back soon!
Howard Z
Deluxe Twin, Guest Room, 2 Twin/Single Bed (s)
Stayed in May 2024
Couple
38 review
10/10
Outstanding
Posted on Jun 9, 2024
transportation easy, nice hotel too
Response from Property: Thank you Howard Z. for your feedback! We're glad to hear that you found the transportation easy and enjoyed your stay at our hotel. We hope to welcome you back soon! Warm regards, Cynthia
Guest User
Deluxe Twin, Guest Room, 2 Twin/Single Bed (s)
Stayed in May 2022
Business traveler
20 review
9.5/10
Amazing
Posted on Aug 26, 2022
The receptionist is very kind and let me check in early. The staff is generally helpful and attentive. The room is little bit small and rest is great.
Response from Property: Thank you for your feedback! We're delighted to hear that our receptionist and staff made your stay pleasant with their helpfulness and attentiveness. We appreciate your understanding regarding the room size and are glad that the rest of your experience was great. We hope to welcome you back soon!
Guest User
Deluxe King, Guest Room, 1 King
Stayed in Dec 2024
Couple
1 review
7.5/10
Posted on Feb 1, 2025
Very mixed reviews of this establishment. Booked a week in advance on Trip.com for the night of January 31st to February 1st, 2025. At check-in, I explained that my credit card limit had been reached and that the €50 deposit would be difficult to collect. The confirmation email from Trip.com stated that this deposit could be paid in cash or by credit card. However, the receptionists refused to accept the cash deposit and demanded a credit card, despite the email I showed them stating this information from Trip.com. They explained that they wouldn't give me the room keys until they had a credit card to take the deposit. I was about to leave (without a refund for the room, I presume?) when my friend arrived and agreed to give her card for the deposit. This lack of flexibility shocked me. A manager, hearing that the tension was rising, partially made up for it 30 seconds later by apologizing and upgrading us (with a nicer view). We were immediately told that the restaurant was closed all weekend, which upset us because we had chosen this establishment partly for the restaurant's good reviews and especially the room service (my friend has a health issue and has difficulty getting around). I explained that on Google Maps the restaurant was listed as open 24/7, but was told that the restaurant's closure information was posted on the hotel's website. It's true that Maps is rarely used or consulted, so outdated information doesn't have much impact... In short, if you add in the underperforming heating (blowing cold even in heating mode), rather lukewarm domestic hot water, and a summer duvet for sleeping in winter (without a blanket in the wardrobe, of course), you'll understand that our stay at this hotel wasn't fantastic and that we don't recommend it, despite the goodwill of one of the managers and the night porter.
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Response from Property: Dear Guest, Hello, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your stay did not meet your expectations. Regarding the security deposit, we understand your frustration and regret the lack of flexibility you experienced. We have noted your feedback and will ensure that clear and consistent information is shared in the future to avoid similar situations. We are also sorry that the restaurant closure disrupted your plans. We note your comment regarding the information on Google Maps and will ensure we update all platforms to avoid any confusion in the future. Regarding the comfort of your room, we regret that the quality of the heating and hot water did not meet your expectations. We will review these points to ensure that future guests can enjoy a pleasant stay. We look forward to welcoming you back and providing you with an experience that better meets your expectations. Sincerely, Courtyard by Marriott Paris Créteil
Guest User
Deluxe King, Guest Room, 1 King
Stayed in Jan 2024
Business traveler
52 review
10/10
Outstanding
Posted on Feb 26, 2024
This is a hotel where you can watch football games in your room. It's not a TV broadcast, but the hotel is directly facing a very large football field. If you are interested, you can play on the field yourself.
Original TextTranslated by Google
Response from Property: Thank you for your unique and interesting feedback! We're glad you enjoyed the view of the football field from your room. It's great to know that our location offers such a unique experience for football enthusiasts. We hope to welcome you back soon for more enjoyable stays and football matches!
Guest User
Deluxe King, Guest Room, 1 King
Stayed in Apr 2024
Business traveler
9 review
10/10
Outstanding
Posted on May 25, 2024
The hotel is new, clean and quiet.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're pleased to hear that you enjoyed our clean, and quiet hotel. We look forward to welcoming you back soon!
Guest User
Deluxe King, Guest Room, 1 King
Stayed in Mar 2023
Couple
4 review
10/10
Outstanding
Posted on Jun 6, 2023
Excellent stay I recommend, very clean, very welcoming staff
Original TextTranslated by Google
Response from Property: Merci beaucoup pour votre commentaire ! Nous sommes ravis de savoir que vous avez passé un excellent séjour chez nous. Votre recommandation et vos compliments sur la propreté et l'accueil de notre personnel nous touchent beaucoup. Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !
Guest User
Deluxe Twin, Guest Room, 2 Twin/Single Bed (s)
Stayed in Nov 2023
Couple
1 review
8.0/10
Very Good
Posted on Mar 22, 2024
Was very nice
Original TextTranslated by Google
Response from Property: Thank you for your kind words! We're delighted to hear that you had a pleasant experience. We look forward to welcoming you back soon!
Guest User
Superior Room, 1 King Bed, Non Smoking (Top Floor)
Stayed in Mar 2023
Business traveler
18 review
8.0/10
Very Good
Posted on Jun 30, 2023
Small room, average breakfast
Original TextTranslated by Google
Response from Property: Thank you for your feedback. We're sorry to hear that you found the room too small and the breakfast average. Your comments are important to us and will help us improve our services. We hope to have the opportunity to provide you with a better experience in the future.
Guest User
Deluxe Twin, Guest Room, 2 Twin/Single Bed (s)
Stayed in Jun 2025
Business traveler
105 review
8.0/10
Very Good
Posted on Jul 25, 2025
The hotel offers modern, spacious rooms that are well-equipped and comfortable. The staff were friendly and accommodating, making check-in a breeze. The location is convenient, with easy access to public transport for exploring Paris.
Response from Property: Dear Guest,Thank you very much for your kind review!We’re delighted to hear that you enjoyed the comfort of our modern and spacious rooms, as well as the warm welcome from our team. It's also great to know that our location and access to public transport made your visit to Paris more convenient.We hope to have the pleasure of welcoming you back soon for another great stay.Warm regards from Paris 😊