Four Seasons Hotels in Hangzhou

I accompanied my parents to Hangzhou on the weekend, one was to celebrate Father's Day, and the other was to celebrate my parents' 70th birthday. We chose to stay at the Four Seasons Hotel West Lake. The hotel is located on the bank of West Lake in Hangzhou. It adopts the architectural style of Jiangnan courtyards, with small bridges and flowing water, and an elegant environment. When you enter the hotel, you will see willows and willows all around, winding paths, rippling water, and courtyards. The pavilions and pavilions with carved beams and painted buildings are unique and ingenious. The service of the Four Seasons Hotel is really good. The front desk manager Zhang Zhixuan helped us check in. The lady came to you to check in and confirmed with us the dishes for the rowing boat breakfast the next morning. We originally booked a deluxe garden view king room, and then the lady helped us upgrade to a garden view courtyard king room for free. The room is very large, with a courtyard facing the hotel's landscape pool, with a wide view, and the round sofa in the courtyard is quite comfortable to lie on. There is also an inner balcony, a chaise longue, and a double sofa in the room. You can drink coffee, blow the wind, and be in a daze on the balcony. The location of the hotel is also very good. It is very close to Quyuan Fenghe, Su Causeway, and Hangzhou Botanical Garden. You can reach them directly on foot. There are several buses at the bus stop opposite the hotel gate that go to Lingyin Temple. The transportation is very convenient. A fresh bouquet of flowers, health soup and a large bowl of lychees were delivered in the afternoon of the day of check-in. After resting in the afternoon, we had a chef-customized Italian dinner for two at the West Lake Restaurant. There were freshly baked bread, small puffs, cocktails, grilled scallops, vegetable soup, fillet steak and tiramisu. The taste was great. The next morning, we boarded the boat at the hotel's internal pier. The lady also gave each of us a mosquito repellent sticker, which was very considerate. We rowed a boat to tour the West Lake. Each boat took two people and took 60 minutes. We could enjoy breakfast while enjoying the beautiful scenery of the lake. We felt very comfortable. Because it was Father's Day that day, the hotel also sent small cakes and fruits, handwritten cards and small gifts in the afternoon. It was really sincere. On the third morning, we had a buffet breakfast at the hotel. It was a semi-self-service breakfast. The waiter had to help you place orders for Xiaolongbao and Pianerchuan. My mother was obsessed with Pianerchuan, which was so delicious that she ate 2 bowls by herself. Xiaolongbao tasted good too. There were also a wide variety of self-service food. Fruits included bayberry, pineapple, and golden passion fruit; salad side dishes included smoked salmon, duck breast, and bacon; and chefs helped you fry eggs and make wontons on the spot. Overall, the Four Seasons Hotel West Lake has the best service among the hotels I have stayed in. They can remember the name of every guest, and they can accurately call your name and greet you when you enter and leave. It's really good and makes you feel at home.

The room facilities are very good and the hotel location is also very good. We communicated with the hotel staff one day in advance that we needed to decorate the room for our birthday. The hotel staff carefully asked about all the details, and the guest experience was very good👍. When we arrived at the hotel that day, the manager Emily and the younger sister Vicky greeted us directly on the tenth floor and led us directly to the room to check in. We upgraded the room and gave us a small cake and champagne🥂. I was very satisfied with the details of the service. In particular, the character cartoons that Vicky drew on the glass windows of the room were very special and attentive, and must be praised👍. Dinner was booked at the hotel's Chinese restaurant, and the environment and dishes were also great!