Lavande Hotel Guangzhou Panyu Dalong Branch Reviews

Staff is extremely rude and not helpful at all. After a painful check in. Aircon isn't working properly and takes forever to cool. Location is facing the road, and right below a KTV which gets really noisy. To top it all of, there were mosquitoes the entire night because housekeeping did not close the windows fully (my guess is they wanted to air the room). Talk about a bad stay.. 😔

Room clean but no USB charging port . No aircon in restaurant

Very hood location if you are in arcade game business . Many restaurants around .

Zhang Jing and Du is a very good receptionists and helpful

Love everything exceot staff can be a little better

Nice location, can see city view

The room is spacious and clean, the light strip design is very atmospheric, the bathroom is large enough, the water flow is strong and the hot water supply is sufficient. The front desk receptionists are very efficient in solving problems, and the room aunt is also very polite and will take the initiative to ask if the room needs to be cleaned. Cost-effective, highly recommended

I slept for 2 days. I was fine on the first day. I stayed in another room on the second day. I was woken up by bug bites at night. Fortunately, the baby was not bitten, but the adults were bitten. Looking at the pictures, it should be bedbug bites. Hygiene needs to be improved.

From the moment I checked in, it was extremely bad. I was having a great time during the holidays, but I felt particularly bad after staying at this hotel. The first point is, when you check in, give your ID to the tall front desk and say there is a reservation in my name. But she kept looking at the computer and ignoring me. I didn't want to ruin my mood, so I handed it over to another front desk. The second time I went to bed at night and turned off the lights, I found that all the control panels in the room were not in standby mode and would stay on. You can only use paper towels to cover yourself with stickers. The third point is that after washing my hair in the morning, I looked for it for a long time but didn’t see that there was no hair dryer in the room. It took me calling the front desk to get one, and it was hit or miss. There was no hand sanitizer, and the lady in the guest room asked her for one. Fourth point: I stayed at the hotel during its trial opening and knew where the entrance to the parking lot was, so I didn’t specifically ask the front desk. As a result, when I went out the next day, my license plate number could not be found, saying that I did not hear the specific parking area. Let us pay our own way and leave. In addition to the restaurant and customer service aunt, this hotel is service-minded. The front desk I encountered was extremely unprofessional and had no service at all. A room worth more than 600 yuan is worse than staying at a Hilton.

Advantages: Good view outside the window, large room. It’s bigger here at the same price Disadvantages: It’s National Day, so I don’t know if there are too many people, and the service quality at the front desk is poor. In addition, the room is very moldy (most reviews also mentioned it), but there is an air purifier. In addition, it is located in a remote town of Shankara, so people without cars Don't settle here, there is no shop in front and no village in back.

We came here in the morning and went out for lunch at noon. Before we left, we hung a do not disturb sign outside the door. Who knew, when we came back, we saw the door open. I thought I had gone to the wrong room, but no. Clean it up and immediately call the front desk to complain. Who knows, but in exchange for a sentence, aunt came to clean the house. She didn’t even say an apology, she just said that aunt will explain to you. It seems that it is our responsibility, and we shouldn’t go out to eat at all. . We didn't check out, and there was a sign on the door. Why did you come over to clean the room? Then I thought the aunt who was cleaning the room came over, so she said, I didn't see you had any luggage, so we disinfected it and didn't close the door. , isn't that the same sentence again, it's our problem again, leaving no luggage and going out for lunch. It is simply outrageous. There is no check-out or cleaning required in the middle. Except for the guest's request or special circumstances, do you respect the guest's privacy? Do you communicate with your internal staff? What type of room does the guest live in? Is it clear? This experience was terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible.

上去房間第一時間就看到有小蜘蛛，活的在床上爬，小朋友都嚇到了，給前台致電後，給我換房，換第二間，床上又有明顯的頭髮，再給前台致電，空調也是壞的，孩子也熱到一頭汗，一直等，換第三間，然後還是大失所望，床上的用品就像沒換過的，皺皺巴巴的，本來就是國慶開開心心出遊，又大晚上了，帶着孩子也不想再折騰了，衹能將就了，從第一次有問題到第三次換房，衹有最後一個人才説了句不好意思，其他時候都沒有任何解釋，包括第二天退房，也沒有人跟我們説不好意思或者怎麼樣，毛巾也是破破爛爛的，作為一個連鎖大品牌，我也是認可才會選擇，但是這次出行體驗確實非常糟糕，衞生，服務，硬件，都達不到該品牌應有的水準，建議真要加強衞生以及服務的水準。

服務很好環境不錯 衞生：乾淨整潔 很喜歡福袋可以吃很好吃可以吃很好吃呀

服務好 辦入住快 房間空間大 福袋很漂亮