Hard Rock Hotel Bali Reviews

Response from Property: Dear Guest User, Thank you for choosing Hard Rock Hotel Bali for your holiday. We truly appreciate the feedback you share. It is lovely to hear that you enjoyed the stay, despite the inconvenience you had regarding inconsistent service by our team. That is certainly not the welcoming service we aim for, and we sincerely regret if you felt overlooked or that our staff seemed unsmiling. We will addressing this feedback directly with our team to ensure consistent, friendly, and attentive service for all our guests.Our team strives to ensure all our guests are having a comfortable and enjoyable stay. We look forward to welcoming you back again to Bali soon. Best Regards, Management of Hard Rock Hotel Bali

Response from Property: Dear LawrenceLei,Thank you so much for your kind words. We are thrilled to hear you enjoyed our family-friendly facilities and that our lovely service made your stay even better. Guest satisfaction is our top priority and our team eager to assist any inconvenience any guests had during the stay. It has been a pleasure having you and we hope to welcome you all back soon to the iconic Kuta. Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Anonymous User,Thank you for staying with us and taking the time to share your kind words. It is great to hear that you had a wonderful time with us. Our unique rock n roll concept, family-friendly facilities and stunning location make it a perfect destination for holiday and entertainment. Located at the iconic Kuta, we trust you had a great time strolling around visiting shopping centers and attractions nearby. Thank you for choosing us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Anonymous User, Thank you for staying with us and taking the time to share your remarkable holiday. It is lovely to hear that you had a great time and appreciate the blend of relaxation and entertainment we offer. We are beaming with pride knowing that our staff were the highlight of your trip, providing exceptional service and making your stay so special! Rest assured, your kind words will be shared to team and encourage them to keep the amazing work. Again, thank you for being our Rockstar and we shall look forward to welcome you back for another and longer superb stay! Rockin' regards, Management of Hard Rock Hotel Bali

Response from Property: Dear Guest User, Thank you for staying with us and taking the time to share your feedback. Regret to hear that your overall experience was not satisfactory. We are genuinely sorry to hear that our bacon did not meet your expectations and that you found it to be more like "fried oily ham" than the crispy bacon you used to enjoy. We understand how disappointing it can be when a favorite item changes, especially when it was something you looked forward to. We are constantly reviewing our food preparation and sourcing to ensure quality and consistency, and your comments are incredibly valuable in helping us get back to the crispy, delicious bacon you remember. Your feedback has been addressed to the relevant department and it is crucial in helping us refine our offerings, ensuring a more satisfying experience for all guests. As part of our property enhancement plans, our newly renovated waterslide not only brings more fun to the kids, but also a more enjoyable and safety environment. Thank you and we do hope to have the pleasure of welcoming you back on your next visit to Bali. Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear JS, Thank you for staying with us and for taking the time to share a review. It is incredibly rewarding to read your comments! Knowing that our overall aspects met your needs and that one of our staff contributed to your enjoyment and it truly makes our day. It has been a pleasure having you and see you and your family again soon. Rockin’ regards, Management of Hard Rock Hotel Bali

Response from Property: Dear Guest User, Thank you for staying with us and taking the time to share your recent experience.We are thrilled to hear that you and your family enjoyed our fantastic amenities for all ages and exceptional service from our team. As the leading family and entertainment hotel in Bali, we are committed to creating unforgettable memories for our guests. With regard to breakfast, our culinary team prepares an array of delicacies to cater guest’ preferences. Nevertheless, your feedback is appreciated and we will work with our team to refine our offerings. It has been a pleasure having you and we are looking forward to welcome you back for another rockin' stay. Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Nicole8009, Thank you for sharing a kind review of your recent stay with us. We are so delighted that our facilities catered well to your needs and that our staff made such a positive impression too. We truly strive to create a welcoming and enjoyable environment for all our guests and your words are such a lovely affirmation of our efforts. It has been a pleasure having you and we shall look forward to welcoming you back soon to Bali. Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Guest User, Thank you for staying with us and taking the time to share your kind words.It is great to hear that you had a wonderful time with us. Our unique rock n roll concept, family-friendly facilities and stunning location make it a perfect destination for holiday and entertainment.Thank you for choosing us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear whatsrollingon, Thank you for your kind words about Hard Rock Hotel Bali's pool and service! We are thrilled to hear that our efforts to maintain high standards have paid off and we appreciate you sharing your positive experience with others. Your review is invaluable to us and we are grateful for guests like you who appreciate our commitment to excellence. We look forward to welcoming you back!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Mint21,Thank you for staying with us and taking the time to share your kind words. It is great to hear that you had a wonderful time with us. Our unique rock n roll concept and iconic location where shopping centers are accessible within walking distance make it a perfect destination for holiday.Thank you for choosing us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Abhishek S Choudhary,Thank you for choosing Hard Rock Hotel Bali and having taken the time to share your stay experience.We pride ourselves on providing the best amplified service and it sounds like you had a blast with us. As the island's leading entertainment hotel featuring a lively and fun-filled environment, our team truly deliver a second to none experience to our guests. It is awesome to hear that you enjoyed every aspect of our hotel and leave us such a wonderful review.Again, thank you for being with us and we shall look forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali

Response from Property: Dear Iwan/Ikhwan, Thank you for staying with us and sharing the kind words. It is fantastic to know our band members were the highlight of your trip – guest satisfaction is our absolute top priority! They are indeed the heart and soul of Hard Rock Hotel Bali and we are delighted they ensured you had such an enjoyable and amazing time. We will be sure to share your wonderful feedback to inspire them to continue their amazing work.Your feedback regarding breakfast is highly appreciated as our team strive for further improvement. Thank you for choosing us and we are looking forward to welcome you back for another rockin' stay!Rockin' regards,Management of Hard Rock Hotel Bali