The Westin Pazhou Reviews

Excellent stay. Book the room comes with breakfast and dinner buffet. Both are outstanding, dinner provided lobster and salmon wellington. Recommended to try their dinner buffet. Everything is prefect except the location is a bit far to some of the attractions area.

Very close to expo venue and breakfast is complete and alot of variety. Thank you to receptionists they are very helpful and patience. Unforgettable memories!!

Great place, high standard. Breakfast tasty, not same everyday

It is a relatively old hotel with an older style design and facilities in the room. There is no coffee machine in the room which disappointed me a lot but there is a really good buffet breakfast so maybe you can bring a coffee from the breakfast place to your room (they provided paper cups for takeout.) The room is spacious but I think most hotel rooms in China are spacious and this is not the best one because the two beds are close which is somehow embarrassing if you sleep that close to your colleague. There are some partitions in the room, and you need to close that partition before you use the shower room and toilet. There’s another embarrassment because the partitions can not be closed very tightly… My room has free access to the executive lounge, which offers finger sandwiches and snacks in the morning and evening time. There are alcoholic beverages provided during happy hour and I found many people went there for dinner because they provided hot dishes during happy hour too. The bedding is not good, the mattress is not comfortable enough and the quilt/ duvet seems too thick unless you make your room temperature 20 or below. The only better thing in the room is the charging dock for my iPhone & Apple Watch🤷🏼♀️ My room faces the canton fair exhibition centre, I cannot say it’s a good or bad view. There’s a free gold cart transportation offered for exhibitors (not every day and no service from 12-2 pm), which can help you a lot if your exhibition area is not at Zone C (the hotel is just next to Zone C, around 10-15mins walk to Zone A and B.

Everything about the hotel is great, however the service is what saves its flaws. The hotel can improve with updated tech for the phone charger, energy output of refrigerator, and charging capability of USB ports (amenities/facilities). The reception is aware of this, and helped accommodate need. The staff has strong bilingual skills for those more novice with translation devices. Much appreciated. I would say the check-in/check-out staff as well as concierge and restaurant staff carry the needs more so than other hotels. However, the hotel need not have prices so high compared to nearby hotels considering location amenities limited in the Expo/Poly area. I feel the Marriot Bonvoy umbrella can ensure Westin implements better rates. I give a 5 on the location as it relates to the reason of my visit for a conference. I did not leave the island with the exception of Canton Tower buffet, as there is enough to do for a short weekend (beer park, metro museum, ancient port). The room service menu choice was perfection, and way better food options than the revolving restaurant at Canton Tower (compare price).

I went to Guangzhou just to go to my favourite band’s live concert. On the day of the concert, I went to the wrong concert venue and returned to the hotel to talk to Iris, a member of the reception staff. She immediately arranged a taxi for me and I made it safely to the start of the concert. The porter, whose name I don't know, was also really helpful in assisting me to use the ATM! It was indeed first-class service from the Westin. Thank you so much!

Good amenities, cleanliness and just beside canton fair ground. Suitable for business traveller. Nice canton food restaurant at level 2.

Location is very convenient to join Canton fair. You can register a blue badge on online and take from the hotel before coming Guangzhou. However price getting 4-5x higher than regular days during Canton fair.

A very good hotel with good amenities but a little far from the busy centre

Very near to the fair center, a very nice experience apart from the swimming pool

Guangzhou was even more satisfying because of my stay at The Westin Pazhou. The customer service was impeccable. Janvhou and Angelina were very helpful and hospitable and though English was challenging at times, I was able to supplement with Google translate to communicate with the attendants. Food at the lobby was comparable to American prices so you are better off eating outside. The location while quiet is not within walking distance to where the shops and restos are. I suggest you have DiDi downloaded on your phone to call for a ride. The pool was awesome - they had a steam room and a sauna and you can rent a swim cap but I bought mine for about $7 USD. If you are going to splurge on their food, go for the buffet breakfast as the dinner was so so.

Really great place with great staff. Top notch hotel with amazing service.

Excellent stay. Restaurant was excellent for breakfast and evening meal. Room was spacious and clean.

Very spacious room and well kept. Room curtains too tedious to open and close, 5 different rails, maybe an automatic curtain would've been better. Walk in washroom, no privacy if staying more than one person. For expo, location is close and convenient, unfortunately besides the expo center there are nothing else around the hotel area.