Barceló Carmen Granada Reviews

Response from Property: Dear Sandra,Thank you for your positive feedback.We are truly glad that your stay at Barceló Carmen Granada left a positive impression.We are delighted that you enjoyed our central location, which offers the convenience and charm of Granada right at your doorstep. It is fantastic that you appreciated the exclusive atmosphere of our rooftop terrace, B-Heaven, which provides an unrivaled panoramic view of the iconic Alhambra, especially by moonlight. Our team takes pride in the amenities we offer, and we're thrilled that these aspects contributed to the enjoyment of your visit.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager

Response from Property: Dear Guest,Thank you for sharing feedback about your recent stay.We are sorry that the view from your room did not meet your expectations, due to our location in the city centre around buildings. It's wonderful to hear that your overall stay was enjoyable and that our airport shuttle added convenience to your travels.It would be a pleasure to welcome you again. Kind regards,Noelia Cervera, Guest Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback.We regret to hear that the parking availability did not meet your expectations. We understand that finding convenient parking can enhance the overall experience and we apologize for any inconvenience this may have caused you. We are continually seeking ways to improve our amenities and services to ensure the satisfaction of all our guests.We are thrilled to learn that the majestic views of the Alhambra and our prime location contributed positively to your exploration of Granada's rich history. It is wonderful to know that you enjoyed the serenity of our rooftop pool and terrace, which are indeed perfect for unwinding. Your kind words regarding our modern amenities and the courteous service provided by our staff are greatly appreciated and serve as a testament to our commitment to exceptional hospitality.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager

Response from Property: Dear Iñigo, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed your stay with us and appreciated the recent refurbishment of our hotel. It's great to know that you found our rooms to be comfortable and modern. We are also delighted that you enjoyed the B-Heaven bar on our rooftop, offering stunning views and a relaxing atmosphere.Our central location is indeed a highlight, and we are glad that you found it convenient while still being away from the crowds. We truly appreciate your recommendation and are grateful for your continued patronage over the years.We look forward to welcoming you back for another memorable experience.Kind regards,Valle GálvezGuest Experience Manager

Response from Property: Dear guest,Thank you for reviewing your stay with us.We are delighted that you had such a positive experience at our hotel.However, we sincerely apologize for the inconvenience you encountered during check-in. We are reviewing your comments with our team to ensure our usual high standards are maintained. We continuously strive to provide excellent service, and we regret that we fell short of your expectations in this instance.We are pleased to hear that you appreciated the renovation of our rooms. At Barceló Carmen Granada, we take pride in offering comfortable and well-designed accommodations to enhance our guests' stay. It's wonderful that you enjoyed the layout, color scheme, and lighting of your room.Finally, we are thrilled that you found our location to be very good. Our privileged position in the heart of Granada allows our guests to easily explore the city's attractions. We're also delighted that you enjoyed our rooftop dining area, especially the beautiful night view. Our B-Heaven terrace, open from April to November, offers one of the best views of the city, along with a delightful snack menu and cocktails.We hope to welcome you again in the future. Best regards,Noelia Cervera, Guest Manager

Response from Property: Dear guest Thank you very much for choosing Barceló Carmen Granada for your visit to the Nasrid city.We are delighted with your comments about our hotel brand, Barceló Carmen Granada remains committed to providing high quality services and amenities to ensure the satisfaction of our guests.We are sorry to hear that your experience regarding the hotel check-in times was not to your liking. We guarantee check-in for all our rooms from 14:00 h, in order to ensure that each stay meets the highest standards of preparation and service, thus providing the best possible experience for our guests. Likewise, I would like to take this opportunity to remind you that we have a 24/7 reception service, where our colleagues will be ready to assist you and offer alternatives whenever availability allows us to do so.Finally, we are pleased that you have commented positively on the location and accessibility of our hotel. It is located in the city centre, just a few minutes walk from the Cathedral of Granada and other tourist attractions of interest. In addition, its privileged location ensures excellent connections with public transport, facilitating access in a comfortable and efficient way.We look forward to serving you again in the future.Paula Peña, Guest Experience

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We are very happy that you were satisfied with your overall experience at Barceló Carmen Granada. Although our location may not be the most convenient for guests who do not drive, we understand this may cause you inconvenience. We sincerely apologize. We are delighted that you appreciated our hotel's modern minimalist decor and practical bathroom facilities. The Barceló Carmen Granada strives to provide guests with comfort and convenience. Additionally, we're pleased to know that you enjoyed the restaurant options surrounding the hotel and enjoyed our convenient underground parking. Our hotel's location in the heart of the Andalusian city ensures that guests can enjoy Granada's unique charm and easy access. With your trust in mind, we will continue to make progress and are always ready to provide you with more perfect services. We look forward to your visit again! Noelia Cervera, Guest Manager

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We are very pleased that you had such a wonderful experience with your stay at Barceló Carmen Granada. We are very pleased that you appreciated the hotel's location, convenience for shopping and our comfortable rooms. Our hotel's location in the heart of the Andalucian city, with numerous shopping centers within easy reach, ensures that you can easily enjoy every moment of Granada. In addition, we are happy to know that you are satisfied with the hygiene and cleanliness of our rooms. We are always committed to providing a clean and tidy environment for our guests. We are encouraged by your comments on the enthusiasm and thoughtfulness of our staff. Our team is always committed to providing guests with meticulous service to ensure that every stay is a memorable one. With your trust in mind, we will continue to make progress and are always ready to provide you with more perfect services. We look forward to your visit again! Noelia Cervera, Guest Manager

Response from Property: 고객님의 솔직한 리뷰에 대해 감사드리며, 저희가 더 나은 서비스를 제공할 수 있도록 노력하겠습니다.저희 호텔에서 긍정적인 경험을 하고 가셨다니 다행입니다. 청결, 조식 및 위치에 대해 만족하신 점을 기쁘게 생각하며, 저희 호텔은 그라나다의 중심부에 위치해 있어 관광에 매우 편리한 장소입니다. 소중한 의견 감사합니다. 부디 그라나다에서 즐거운 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 뵐 수 있기를 기대하겠습니다. 감사합니다.Noelia Cervera, Guest Manager

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving your valuable suggestions! We are glad that you had a good experience at Barceló Carmen Granada. We are glad that you are satisfied with the room and water quality. Our rooms are equipped with complete bathroom facilities, including shower or bathtub for you to choose, to ensure your comfortable and pleasant stay. Sincerely hope that you can stay again to feel our progress! I wish you a happy life and a safe journey! Noelia Cervera, Guest Manager

Response from Property: Beste Abdelmalik, Hartelijke dank voor deze enthousiaste beoordeling.Het doet ons veel plezier dat we u een goede ervaring hebben geboden.Graag tot een volgende keer!Met vriendelijke groeten,Noelia Cervera, Guest Manager