Barceló Carmen Granada Reviews

Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We are pleased that the design of our accommodations and the overall modernity of our establishment resonated well with you. Our team works diligently to maintain a contemporary and inviting atmosphere for our valued guests.Bed size requests are subject to availability and are displayed on each booking portal. We regret that on this occasion we were unable to meet your bed size preferences.Nonetheless, it is great to know that our central location contributed positively to your visit, providing convenient access to Granada's vibrant centro area and nearby transportation options.We are hoping to welcome you back in the future. Kind regardsNoelia Cervera, Guest Manager

Response from Property: Dear Saeeda, Thank you for sharing this feedback about your recent stay.It was our pleasure to welcome you to our central location near Granada Cathedral. Our housekeeping team takes particular pride in maintaining high cleanliness standards, and we're delighted this contributed positively to your stay.We regret any disappointment caused by our pool dimensions and breakfast offerings. Our seasonal pool is designed to complement the terrace space while providing unique city views, and we continually review our dining options to showcase Granada's culinary diversity.We look forward to welcoming you for another pleasant holiday. Best wishes,Paula Peña, Guest Experience

Response from Property: Dear Denia,Thank you for your positive feedback.We are thrilled to hear that your time with us was so memorable.We're delighted that you appreciated the beauty and cleanliness of our establishment and found your room spacious and comfortable. It's great to know that we have become your favorite hotel during your travels in Spain. Our dedicated staff works hard to provide a welcoming environment and it warms our hearts to know we've succeeded.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager

Response from Property: Dear customer,Thank you for choosing Barceló Carmen Granada for you visit to the Nasrid city.We are delighted to hear that you found our location convenient. Situated in the heart of the Andalusian city, our hotel offers easy access to the main tourist attractions, all within a few minutes’ walk. We are pleased to know that this aspect added positive value to your stay.We regret to hear that certain aspects of your stay did not meet your expectations. Our aim is to provide a comfortable and enjoyable experience, and we are sorry that our room and services fell short. We understand the importance of receiving good value and assure you that we continuously strive to offer quality accommodations and amenities to our guests. We look forward to welcoming you in the future to provide you with our best services and exceed your expectations.Kind regards,Paula Peña, Guest Experience

Response from Property: Dear Sandra,Thank you for your positive feedback.We are truly glad that your stay at Barceló Carmen Granada left a positive impression.We are delighted that you enjoyed our central location, which offers the convenience and charm of Granada right at your doorstep. It is fantastic that you appreciated the exclusive atmosphere of our rooftop terrace, B-Heaven, which provides an unrivaled panoramic view of the iconic Alhambra, especially by moonlight. Our team takes pride in the amenities we offer, and we're thrilled that these aspects contributed to the enjoyment of your visit.We look forward to welcoming you back on a future occasion.Best regards,Noelia Cervera, Guest Manager

Response from Property: Dear Guest,Thank you for sharing feedback about your recent stay.We are sorry that the view from your room did not meet your expectations, due to our location in the city centre around buildings. It's wonderful to hear that your overall stay was enjoyable and that our airport shuttle added convenience to your travels.It would be a pleasure to welcome you again. Kind regards,Noelia Cervera, Guest Manager

Response from Property: Dear Guest, Thank you very much for your kind feedback.We regret to hear that the parking availability did not meet your expectations. We understand that finding convenient parking can enhance the overall experience and we apologize for any inconvenience this may have caused you. We are continually seeking ways to improve our amenities and services to ensure the satisfaction of all our guests.We are thrilled to learn that the majestic views of the Alhambra and our prime location contributed positively to your exploration of Granada's rich history. It is wonderful to know that you enjoyed the serenity of our rooftop pool and terrace, which are indeed perfect for unwinding. Your kind words regarding our modern amenities and the courteous service provided by our staff are greatly appreciated and serve as a testament to our commitment to exceptional hospitality.We look forward to welcoming you back for another memorable experience.Best wishes,Noelia Cervera, Guest Manager

Response from Property: Dear Iñigo, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed your stay with us and appreciated the recent refurbishment of our hotel. It's great to know that you found our rooms to be comfortable and modern. We are also delighted that you enjoyed the B-Heaven bar on our rooftop, offering stunning views and a relaxing atmosphere.Our central location is indeed a highlight, and we are glad that you found it convenient while still being away from the crowds. We truly appreciate your recommendation and are grateful for your continued patronage over the years.We look forward to welcoming you back for another memorable experience.Kind regards,Valle GálvezGuest Experience Manager

Response from Property: Dear Frank, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best regards,Noelia Cervera, Guest Manager

Response from Property: Dear guest, Thank you for your detailed review. We are glad to know that you enjoyed your stay in our hotel. You were impressed by our accommodation and facilities, including the unique decoration style and complete bathroom facilities. You also appreciated the dining service. We apologize for the size of the swimming pool. The hotel's location and viewing terrace add convenience and beauty to your trip to Granada. We look forward to serving you again. Best wishes, Maria Garrido, Guest Manager

Response from Property: Dear customer, Thank you very much for your valuable review. We are very glad that you enjoyed your stay at the Barcelona Carmen Granada. We sincerely apologize for the inconvenience regarding the water pressure in the bathroom. Our hotel staff is always ready to help you to make your stay more comfortable. We appreciate your compliments on the comfort and cleanliness of our rooms. We always strive to provide the best service possible. We also appreciate your compliments on the friendly service of our staff and the delicious breakfast. We are also glad that you enjoyed the beautiful view of Granada from the rooftop. We look forward to welcoming you back to our hotel on your next visit to Granada. Thank you. Paula Peña, Guest Manager

Response from Property: Dear Elena, Thank you for your feedback on your stay at the hotel. We appreciate the time you took to share your experience at the Barceló Carmen Granada. We apologize for the initial accommodation that did not meet your expectations. Our staff is always available to promptly assist guests to ensure maximum comfort during their stay. We are glad that you enjoyed the room with a terrace, which provides a wonderful opportunity to enjoy the views of our wonderful city. We hope to welcome you back to our hotel. Best wishes, Paula Peña, Guest Manager

Response from Property: Dear guest, Thank you for your detailed review of your stay. We greatly appreciate your positive feedback about your experience at the Barceló Carmen Granada. Our staff works hard every day to keep the rooms and facilities in perfect condition, and we are pleased that you noticed this. The modern interior of our hotel contributes to the comfort of our guests. We regret that the number of sunbeds by the pool did not meet your expectations and that you were concerned about the water quality. We apologize for this inconvenience. The pool team monitors the water quality daily according to strict standards, and we regret that this aspect did not meet your expectations. Finally, we are pleased that you appreciated the central location of our hotel, which truly provides a perfect starting point for exploring Granada. We hope to welcome you again in the future. Sincerely, Paula Peña, Guest Experience

Response from Property: Dear guest,Thank you for reviewing your stay with us.We are delighted that you had such a positive experience at our hotel.However, we sincerely apologize for the inconvenience you encountered during check-in. We are reviewing your comments with our team to ensure our usual high standards are maintained. We continuously strive to provide excellent service, and we regret that we fell short of your expectations in this instance.We are pleased to hear that you appreciated the renovation of our rooms. At Barceló Carmen Granada, we take pride in offering comfortable and well-designed accommodations to enhance our guests' stay. It's wonderful that you enjoyed the layout, color scheme, and lighting of your room.Finally, we are thrilled that you found our location to be very good. Our privileged position in the heart of Granada allows our guests to easily explore the city's attractions. We're also delighted that you enjoyed our rooftop dining area, especially the beautiful night view. Our B-Heaven terrace, open from April to November, offers one of the best views of the city, along with a delightful snack menu and cocktails.We hope to welcome you again in the future. Best regards,Noelia Cervera, Guest Manager