Citadines Connect Cecil Georgetown Penang

This was always the only hotel I chose to stay in Penang. But this time stay was a bit disappointed with the overall staff service level. Not sure if it’s a new batch of staff. But when we entered our room, toilet amenities were empty and I called to request. But when staff came up, entered our room and looked. And again asked what we need. We explained once again and he left and return by giving us 1 set.  But we booked a twin share room. Are u not suppose to give 2 sets?😅 At night when we return, after housekeeping which they should replace but did not give us toilet roll, toilet mat and etc. So, really disappointed this time as compare to previous few times stay.

Great service provided by their service crew during our short stay. The aircon were really nice and cold even at just 23 degrees celcius! They even have a 24/7 coffee station available upon request! A++ service. Water filters are available at each end of the corridor allowing easy access to water when required. Would return again if Penang crosses my travel plans in the future!

This hotel’s location is perfect. Right across is Pasar, a great morning market with lots of choices. It’s in the middle of the city, so it’s super convenient. The breakfast there is delicious and has many options. If you want to try real Penang breakfast, stay here.

Great location and walkable to Hin Bus depot (it's a weekend local artisan market), close to bar which literally can just walk to hotel after the night. Nearby a morning market which you get to enjoy Michelin gourmet bib dishes

Room is adequate for 2, good location, good service with free coffee 24/7, pool and gym are 24/7 also

The hotel is not in the most central area of George Town, and there isn’t much nearby, so you will mostly need to travel by Grab. Other than that, the hotel is sparkling clean and new. There’s also a nice coffee and tea corner near the reception. I felt relaxed and enjoyed my stay.