Citadines Connect Georgetown Penang

Staff Service: The staff is often described as friendly, polite, and helpful, providing good customer service similar to that of higher-end hotels. Many guests feel welcomed by the attentive and cordial nature of the staff, which enhances their overall experience.(based on 114 reviews)

Room: can hear noise from neighbour room & toilet lighting is quite dim. Reception: encountered at least 5 different receptionist, majority are friendly, except the 1 chinese short hair lady who was so impatient when we enquired the hotel parking rate. Location: is in the heart of Georgetown, near to Gama supermarket, Sunday Hin bus depot market & other famous eateries. Parking: hard to get a public parking space , in that case, have to pay & park at the hotel car park, RM 7/ day. Should have been FREE for hotel guest. 🥲

1. Excellent Location The hotel is very centrally located in George Town, making it easy to walk to popular attractions, food stalls, shopping malls (Komtar, 1st Avenue), and places like Hin Bus Depot. For food lovers, there are many local eateries, spas, and convenience stores nearby. 2. New & Attractive Design The property feels modern and fresh; many reviewers liked the mix of heritage facade with clean, contemporary interiors. Rooms are well decorated and generally clean. Beds, pillows, and linen get positive marks. 3. Amenities & Conveniences There’s a rooftop (or on-roof) pool (though small) and a gym. These provide nice options to unwind. Free‐flow water dispensers in hallways, complimentary coffee/tea and snacks in the lobby are much appreciated. The hotel is fairly clean, and staff are generally friendly & helpful.