Venus Royal Hotel (Foshan Kuiqi Road Subway Station Creative Industrial Park) Reviews

Response from Property: 尊敬的客人：感謝您的認可與建議是我們前進的動力，期待下次能以更完美的體驗迎接您的再次光臨！祝您生活愉快，順遂安康！

Response from Property: Dear guest! Hello, I'm sorry to hear your feedback, which made your stay experience feel bad. Let me first say sorry. We have also verified and understood the matter. First of all, you originally booked a deluxe triple bed. Our front desk arranged the room type according to the check-in situation on that day, but we didn't know you needed a non-smoking room and a non-smoking floor before you checked in. Because other guests had checked into the non-smoking triple room on that day, we couldn't arrange the triple room type on the required floor. In order to meet your accommodation needs, we also asked you if you could make a non-smoking solution. When you refused, our front office staff also applied to the leader to modify your order. In order to apologize, we made a room upgrade plan for you. It may have caused you misunderstanding at the time, and we didn't instruct you to buy it. The amount is wrong. Secondly, in the 45-minute process, in order to give you a comfortable stay environment, we took the initiative to lead you to visit our room types and asked you to choose the upgraded room type. Since the Supreme King Room we visited meets your preferences and satisfies you, our staff also informed you that the room type you modified and the room type you like need to make up the price difference for upgrading. This is really embarrassing. Finally, in order to satisfy you, we gave you a plan to stay, that is, the audio-visual room type is upgraded to a twin-bed room type and a bed is added for free to meet your sleep needs. We also apologized for our buffet breakfast and commodity coffee. I hope to get your understanding, but I am very sorry to hear your feedback and cause unpleasant travel! I sincerely say sorry to you again. If you come to Foshan next time, I hope to get a chance to make up for it. I wish you a happy life!

Response from Property: Thank you for your high recognition and detailed recommendation! It is an honor to upgrade your family room and let you feel our sincerity and thoughtfulness. The delicious Chinese food in the restaurant on the 38th floor is a feature we have carefully prepared. The chefs must be very happy to be liked by you. The transportation and shopping convenience around the hotel also hope to bring more convenience to your travel and life. On the occasion of the New Year of the Snake, I wish you and your family happiness and success in the new year! Looking forward to your visit again, we will definitely provide you with a more perfect experience!

Response from Property: Dear guests, thank you for your stay and comments. Your satisfaction is the direction of our efforts and progress. We also look forward to your next stay. We will provide you with better services.

Response from Property: Dear guests, thank you for your stay and comments. Your satisfaction is the direction of our efforts and progress. We also look forward to your next stay. We will provide you with better services.

Response from Property: 尊敬的客人，您好！非常感謝您對我們酒店的肯定與支持！我們很高興得知您對住宿環境感到舒適，並且地理位置便利，靠近地鐵站。我們一直致力於為客人提供舒適的入住體驗和便捷的出行條件，您的滿意是對我們最大的鼓勵。如果您未來有任何需求或建議，歡迎隨時與我們聯繫。期待您的再次光臨，祝您旅途愉快，生活順心！

Response from Property: 尊敬的客人，衷心感謝您對我們酒店的認可與喜愛！得知您對餐食、客房品質，以及便捷的地理位置、恢弘外觀和全景視野都十分滿意，我們倍感榮幸！特別開心自助洗衣乾衣設備能為您的旅途帶來便利，這正是我們希望傳遞的貼心關懷。您的鼓勵是我們前行的動力，未來我們會繼續秉持用心服務的理念，期待在下次旅程中，為您帶來更多驚喜與温暖，靜候您再次光臨！

Response from Property: Dear guest, thank you very much for giving us such a high evaluation! It is our honor to create a clean, tidy, warm and comfortable living environment for you. We are also very pleased to see that you slept well all night. We have always been committed to providing guests with complete facilities and equipment. At the same time, we will continue to maintain high-quality service and look forward to your visit again!

Response from Property: Dear guests, thank you for your stay and comments. Your satisfaction is the direction of our efforts and progress. We also look forward to your next stay. We will provide you with better services.

Response from Property: We sincerely apologize for the unpleasant experience you had during your stay at our hotel again. Your previous recognition of the hotel is a great encouragement to us, and we are very sorry that we failed to satisfy you this time. We have comprehensively reviewed the issues you reported: The room has a strong smell of smoke, which may be caused by inadequate cleaning in the early stage or poor ventilation in some areas. . Due to language communication problems, the staff showed hesitation and lack of enthusiasm, which hurt your feelings. We would like to express our sincere apologies. Some staff members did not have a deep understanding of the hotel's business and failed to respond to your request in a timely manner, as well as their serious negligence in handling the vomiting incident in the lobby, which exposed our loopholes in personnel training and emergency management. To solve these problems, we will take the following measures: 1. Strengthen room cleaning and management: increase the inspection of room ventilation and deodorization to ensure that the room environment is fresh when guests check in. At the same time, the guest rooms are equipped with complete supplies according to the number of guests. 2. Improve language service capabilities: Carry out special English training to improve employees' communication skills and ensure that warm and thoughtful service is provided to international guests. Regarding the cooling of breakfast food, we will immediately purchase heaters to ensure that the food always maintains an appropriate temperature. We value your feedback, and your opinions are an important basis for us to improve our services. To express our apologies, we would like to offer you a special discount for your next stay and carefully arrange a comfortable accommodation experience for you. We hope you will choose us again and give us a chance to win your trust again.

Response from Property: 尊敬的賓客，非常感謝您選擇我們酒店，並給予如此細緻的評價。您對入住櫃枱、早餐店和清潔團隊服務的認可，是對我們工作的高度肯定。酒店選址時，就考慮到臨近地鐵站，方便賓客出行。，我們也會在保留本地特色早餐的基礎上，豐富菜品選擇，滿足不同賓客的需求。期待您再次下榻，我們將持續為您提供卓越的服務體驗。

Response from Property: 尊敬的客人，非常感謝您的超棒評價！您對房間環境、設施以及周邊配套的認可，是我們前行的動力。關於等電梯時間長的問題，我們已在積極優化。期待您再次下榻，感受更貼心的服務。

Response from Property: 尊敬的客人，非常感謝您給予我們如此高的評價！能為您打造一個乾淨整潔、温馨舒適的居住環境是我們的榮幸。看到您一整晚都睡得很好，我們也感到無比欣慰呢。我們一直致力於為客人提供齊全的設施設備，同時，我們也會繼續保持優質的服務，期待您的再次光臨

Response from Property: Dear guest,We are overjoyed to receive your glowing review! It means the world to us that you had such a comfortable stay and enjoyed our breakfast, the attentiveness of our management and front desk team, and our gym facilities. We take great pride in providing excellent service and are delighted that we could assist you with your packages. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,