Family friendly Hotels in Pensacola Beach

The room we chose to celebrate our anniversary week was a gulf-front king suite, and it looked exactly like the pictures. The shower was the largest we've ever had in a Springhill Suites hotel. The oceanfront view was stunning. However, when we walked into our room, there was a very musty smell and I saw water all over the floor around the bed. The culprit was a refrigerator that had iced up and was now defrosting all over our room. As the phone to the front desk didn't work, we went downstairs and reported it and maintenance brought up a different refrigerator, that unfortunately had not been cleaned, but was an improvement over the leaking one it was replacing. Although they offered to give us a different room, we had already unpacked some and decided to wait for the new refrigerator. Maintenance was friendly and cleaned up the water all over the floor. The staff at the morning breakfast buffet was first class, friendly and attentive. Although everything was fresh and plentiful, the selection varies little during our 8 day stay. However, there was something for everyone. There could have been more seating for the number of people who come down for breakfast. We had to wait for seating more than once. The wonderful staff kept us in towels and fresh sheets all week. They were very friendly and efficient and available for everything we needed. After having stayed at several oceanfront resorts over the years, I was shocked and disappointed that Springhill Suites in Navarre has such a poor HVAC system or whatever should control air quality and humidity. There was a noticeable musty smell all week, probably from the water issue mentioned earlier. I reported this to the front desk too. The room was so damp all week that towels never dried. Bathing suits that were dried on the balcony during the day got damp once they were brought inside for the night. In fact, even though I did laundry one day and was bringing home half clean and half soiled laundry, everything was so damp when I packed it that all our clothing, clean and dirty, had to be washed to remove the musty smell once we arrived home. Huge disappointment. I mentioned it to the front desk staff on the first morning there, and again at checkout when I was asked about my stay.

Pensacos Invincible Seaview Hotel, the breakfast is a la carte, the bed is too high and too soft, the bathroom is large, the restaurant downstairs is white sand waves, and the parking lot is also on the beach. It is extremely convenient to go to the room or the parking lot.

We attend an event at Pensacola Beach Hilton in September since 2021. All 3 years was a horrible experience. In 2022 a flood on the floor in our room…no one available at front desk. Then were told maintenance not available and couldn’t get us another room. In 2023 room was late with no apology and air conditioning did not work in a hot sauna of a room. This stay in 2024 Hilton Honors app didn’t work, room again was late, premises unclean and poorly maintained. Front desk does not answer phone. Hilton contact rep is a joke…blamed me for a bad connection and hung up on me. At the kid pool a temporary pump with a hose line kids could trip on or get tangled on was left unattended as well as a bucket of chlorine tablets Very disgusted being a Hilton Honors Gold member

It was an excellent stay, a beautiful hotel on an immaculate beach. Me and my dad spent 2 nights here, and spent much of our time with the bartender Dana, who did such a great job. She was personable, went out of her way to help us, and a joy to spend time with.

Although the pandemic made things a little weird Holiday Inn Resort managed to continue to provide great service constantly calling our room to make sure we did not need anything. Our room was clean and very comfortable. The pools were all great and every common area was clean! Definitely will be booking with them again! We had a great view on the gulf side!