Pensacola Beach Apartments

The room we chose to celebrate our anniversary week was a gulf-front king suite, and it looked exactly like the pictures. The shower was the largest we've ever had in a Springhill Suites hotel. The oceanfront view was stunning. However, when we walked into our room, there was a very musty smell and I saw water all over the floor around the bed. The culprit was a refrigerator that had iced up and was now defrosting all over our room. As the phone to the front desk didn't work, we went downstairs and reported it and maintenance brought up a different refrigerator, that unfortunately had not been cleaned, but was an improvement over the leaking one it was replacing. Although they offered to give us a different room, we had already unpacked some and decided to wait for the new refrigerator. Maintenance was friendly and cleaned up the water all over the floor. The staff at the morning breakfast buffet was first class, friendly and attentive. Although everything was fresh and plentiful, the selection varies little during our 8 day stay. However, there was something for everyone. There could have been more seating for the number of people who come down for breakfast. We had to wait for seating more than once. The wonderful staff kept us in towels and fresh sheets all week. They were very friendly and efficient and available for everything we needed. After having stayed at several oceanfront resorts over the years, I was shocked and disappointed that Springhill Suites in Navarre has such a poor HVAC system or whatever should control air quality and humidity. There was a noticeable musty smell all week, probably from the water issue mentioned earlier. I reported this to the front desk too. The room was so damp all week that towels never dried. Bathing suits that were dried on the balcony during the day got damp once they were brought inside for the night. In fact, even though I did laundry one day and was bringing home half clean and half soiled laundry, everything was so damp when I packed it that all our clothing, clean and dirty, had to be washed to remove the musty smell once we arrived home. Huge disappointment. I mentioned it to the front desk staff on the first morning there, and again at checkout when I was asked about my stay.

We attend an event at Pensacola Beach Hilton in September since 2021. All 3 years was a horrible experience. In 2022 a flood on the floor in our room…no one available at front desk. Then were told maintenance not available and couldn’t get us another room. In 2023 room was late with no apology and air conditioning did not work in a hot sauna of a room. This stay in 2024 Hilton Honors app didn’t work, room again was late, premises unclean and poorly maintained. Front desk does not answer phone. Hilton contact rep is a joke…blamed me for a bad connection and hung up on me. At the kid pool a temporary pump with a hose line kids could trip on or get tangled on was left unattended as well as a bucket of chlorine tablets Very disgusted being a Hilton Honors Gold member

It was an excellent stay, a beautiful hotel on an immaculate beach. Me and my dad spent 2 nights here, and spent much of our time with the bartender Dana, who did such a great job. She was personable, went out of her way to help us, and a joy to spend time with.

Although the pandemic made things a little weird Holiday Inn Resort managed to continue to provide great service constantly calling our room to make sure we did not need anything. Our room was clean and very comfortable. The pools were all great and every common area was clean! Definitely will be booking with them again! We had a great view on the gulf side!

This is a fancy hotel.

Overview: This is from a Diamond Member who travels over 200 days a year. If you’re looking for a Hilton Property that overlooks a beautiful beach with easy access to the beach and water – then the Hampton will work for you. With only 4 Floors (Highly Recommend 4th Floor – overlooking beach – other side just looks over a parking lot), ample parking and large rooms with fast Wi-Fi, comfortable beds and window a/c’s that push out very cold air (but are also quite loud). This is a very well used property, and you will notice wear & tear if you look around – I saw maintenance personnel every day working hard to repair and replace things. Why 4-stars: Couple of things just didn’t work well – and should when one pays for a service and expects that level of service. Texted the hotel upon arrival (via the app) a couple of times and never got a response. When I checked in (an hour past the time stated by the hotel) the room was not ready, staff did make a change but tried to move me to the 2nd floor w/o asking me (remember I had picked a 4th floor room w/virtual key) so I had to get me moved back to the 4th floor…..and then had to ask if I could have my 2-waters as a diamond member. I get places are short staffed and I was OK with having to remove my own trash and ask for towels to replace used ones….but simple things should be easy to take care of. A few challenges in the room also added to the rating – however still a solid hotel for a beach stay. Next door is a Hilton property if you prefer – but it is quite large so many more guest to deal with this property never seemed busy except at breakfast. If back will look to stay here again – 4th Floor overlooking beach! Tips to Help w/Stay: 8-minute drive to where a Publix and Walmart Neighborhood grocery stores are to grab some snacks (no places on Island – except a Circle K) and the rooms have a decent size frig to hold beverages and a few snacks. 25-minute drive to Pensacola airport. Next door are two restaurants (Crabs & ???) that allow you to walk up in swimsuits and eat. Across the street (easy walk) is Alvin’s to pick up forgotten beach things or grab a souvenir. Early morning walks before the beaches fill up are recommended and either direction offer stunning water, sand, and views. The hotel offers a large breakfast selection (I don’t do these so can’t comment on quality) but it seemed to be well utilized and the offerings (hot and cold) looked OK as I walked by. Finally, there are numerous restaurants within a 2–5-minute walk and many more to choose from via a 3 – 5 drive to either show up in your bathing suit (next to hotel) or get a little more dressed up for a good dinner.

Absolutely the best holiday Inn resort I have been to by far. Adam at the front desk is by far an example of what a hotel experience champion should be at an IHG property. If he isn’t one they should definitely look at him for a candidate. Working for an IHG property in another state I am so meticulous over the standard and this property surpassed my every expectation by a landslide. We will definitely return for our annual family end of summer vacation in years to come