Family Friendly Hotels in Hurghada

Perfect hotel in every thing , early check-in and free upgrade to marina room , friendly and professional stuff in every department ,the most clean hotel I had ever seen. You can't get better view than Pickalbatros Citadel ever. I met a serious problem in check in after the cheerful welcoming form every one of stuff. The problem was that my reservation rate from trip.com was not for Egyptian people and I have to pay a difference fees to the hotel about 15 USD, Mr. Mahmoud and Mr. Mohamed Rashed from the reservation team told me that issue and asked me to contact with the customer support team of trip.com . Once I contacted trip.com customer support team they solved the problem in only 5 mins and covered the difference for me. I payed the hotel and trip.com compensate them for me. Thank trip.com & Pickalbatros Citadel. I will come again for sure, and my next reservations will be by trip.com as a trusted site.

The room is clean and sanitary. The hotel has a great view. The sea is beautiful and you can snorkel. The hotel provides snorkeling equipment for free, but some of the equipment is old and damaged. The buffet tastes okay, but it doesn't quite suit the Chinese appetite. The freshly baked pizza in the Italian restaurant is delicious. The hotel has a bar for cocktails. The shower is a bit too small and the bedding is a bit pilling

We liked everything very much, at first we were skeptical, but during our stay we understood all the advantages of the hotel, the pools were clean, we got a new room (for which a special thank you!😊) clean, they immediately brought a child’s bed, the beach was clean, many sun loungers, comfortable. The service staff is very friendly, the food is varied. 30 min drive to the airport. Let's come back here again!👍🏼👍🏼👍🏼

Most of them are European and American families. If you are traveling with children, I recommend staying here. You must order three meals a day to ensure satisfaction. Children can have fun. There are also children's programs in the evening. If you are not on a long vacation, there is no need to stay in this type of hotel just to visit the Red Sea water project. Facilities: The hotel has many restaurants, buffet restaurants and reservation restaurants. Some people say that they cannot make a reservation for the seafood restaurant, which is possible. Other restaurants are also good. Environment: I am very satisfied with the environment and supporting facilities. Although I don’t like to go to the swimming pool in the afternoon sun, I like to get up early for sunrise and the beach after sunset. Service: The habit of tipping is what Egyptian waiters expect now. My suggestion is that if you are satisfied with their service, about one dollar is fine. They will be very happy and positive. You will also get more positive and friendly service.

During our family trip to Jungle Aqua Park, we were thrilled by the idea of staying in a resort that promised fun, relaxation, and plenty of activities with its all-inclusive offerings. Sadly, while there were some bright spots, much of our experience left us feeling frustrated, and at times, even scammed by the way things were structured. The Good - The facilities themselves are well-maintained and visually appealing. The pools and theme park rides, when open, provided excellent entertainment for both adults and kids. - The variety of pools and slides seemed promising on paper, and when operational, they delivered an exciting experience. The Not-So-Good 1. Questionable All-Inclusive Facilities & Timings The biggest disappointment of our stay was the deliberate clash in operating times for different amenities. For instance, dinner ended abruptly at 8:30 PM, but the popcorn, doughnut, and candyfloss stalls at the theme park (especially appealing to kids) shut down only half an hour later at 9 PM. This left us scrambling to enjoy everything in the tiny time-slots available and made it nearly impossible to take full advantage of what's included. Even more frustratingly, theme park rides for adults were bizarrely restricted, with only one ride open per night as a rule. This limited options and left us wondering why the resort would restrict its own attractions. 2. Artificially Prolonged Queues Breakfast became a daily test of patience. The focus on one egg station for omelets—not even offering options like scrambled or fried eggs—created unnecessarily long lines. It often felt like the resort intentionally used these extended wait times to waste your morning, essentially cutting into the time you could use for exploring the resort’s facilities. Not ideal when you're already struggling to balance overlapping schedules! 3. Staff Attitude & Service Another major letdown was the attitude of many staff members. We found them to be unfriendly, unhelpful, and sometimes even outright rude. When raising questions or trying to understand how things worked, we were made to feel like an inconvenience rather than welcome guests. Customer service is key in any resort, and unfortunately, Jungle Aqua Park missed the mark on this front. - Better alignment of operating times across the resort to allow guests to enjoy all-inclusive perks without a rushed experience. - More consistent opening of adult rides so guests can maximize their enjoyment of the waterpark. - Breakfast options should be expanded beyond omelets to reduce queue times and provide more variety. - Training the staff to prioritize customer service and handle guest inquiries more politely would greatly enhance the guest experience. While Jungle Aqua Park showed flashes of potential in terms of its facilities, the inefficiencies and poor management of schedules made it difficult to fully enjoy what was offered. What should have been a stress-free, family-friendly vacation often turned into a logistical challenge, filled with avoidable friction and unnecessary waiting. With improvements in scheduling, staff attitude, and a more guest-centered approach, this resort could truly shine. However, as it stands now, I would hesitate to recommend it, especially for families looking for a relaxing time.

A hotel that exceeded expectations. Located in Africa, it maintains the usual Hilton standards. It's a pity that I only stayed for one day. The front desk was great and helped with the upgrade and delayed check-out to 2pm. The beach environment is nice, but you need to exchange towel cards at the front desk in advance before you can use them, which is not very convenient The breakfast is very rich, with a European and American flavor Opposite the hotel is a large mall with many restaurants and Carrefour, and the price is very cheap

The hotel on the Red Sea has complete facilities, very suitable for families and children, and the service attitude is also very good. The transportation is a bit inconvenient. If you take a taxi online to go to the airport, you will only receive orders and then ask for a ridiculous price. You will have to pay at least three times the price.

The room is large and is a separate small suite. There will be golf carts going to and from the main entrance, and every service staff driving them is very nice, chatting with us and introducing hotel attractions. The hotel's restaurant and swimming pool are very beautiful, and the food is delicious. The chef saw that we are Chinese and specially made Chinese fried noodles for breakfast, which was very considerate. The house keeping staff stacked different little animals for us every day, which was very interesting.

Excellent hotel, cleaning every day, good food, fish, chicken, beef every day. The sea is clean, there are fish and stingrays, very beautiful. The beach and sea are sandy, you can do without corrals. I recommend the hotel 👍

there were some services I was amazed of like a person coming with you with a signaling stick when you want to cross the street in front of the resort so that cars would be aware and reduce the speed in time and providing refreshing towels at the pool. Everything else was amazing, nice people with a good attitude. What they can do as improvement is to replace the slower gel and the shampoo as the current products are not suitable for a 5 star hotel.