Family friendly Hotels in Brno

The room is nice and the front desk service attitude is also very good. However, it is a little far from the train station and the city center. You need to plan your trip in advance. The hotel facilities are complete.

We had booked a room for three adult people. When we got there, there was only one prepared bed with only one duvet! We talked to a woman in the reception, and it is by far the worst hotel service we have ever experienced! At this point it was almost midnight and the response we got was that she did not know where the bedding and sheets were kept. She had us follow her and after a while she found only one duvet and one sheet for this duvet. She handed it to us like so, not prepared, and when asked she said to us: “Does it look like I do that type of work here?”. After this we went back to the reception as this was completely unacceptable treatment from a receptionist at a well known hotel chain. She was not solution oriented AT ALL. She told us there were not any other available rooms. She never apologized. She would not give her full name , and said that she was quitting her job here. She told us she hade never been in this type of situation before. She told us she had no one to ask for help and that the people who work here during the day, and who would know where the bedding we needed were, were not here at this time of the day. She told us she was not hiding the bedding from us, that she sincerely did not know where it was. We did not get the room prepared as we had booked it. She even asked us what WE (!!) thought she should do. She said that the only option she saw was to give us back our money and that we could leave the hotel, at 00:30 at night (!!!!). Outrageous!!! We were all so dumbfounded and shocked by this completely unacceptable way of treating your clients that we absolutely considered to pack up and leave. After some time of talking and being dumbfounded by this TERRIBLE service she suddenly said the she could separate us and give us one more room. We accepted this and that was it. We are going to take action after this and call the director of the hotel and tell him about this experience. This is the absolute worst service experience we have ever experienced. COMPLETELY UNACCEPTABLE! And SHOCKING as this is a known hotel chain with great reviews! I am still lost for words, as I also was after talking to that terrible employee with no service skills to say the least.

The hotel's location is about a seven or eight-minute walk from Liberty Square, which is great for shopping. There is a large road uphill that is difficult to walk to from the train station to the hotel. The sidewalk is paved with small squares and stones, which does not facilitate the towing of luggage. There are many restaurants to choose from from different flavors. This hotel should be of relatively high quality in the area.

Are Czech people familiar with Japanese? .. Some of the people at the front desk greeted me and cared for me in Japanese while speaking one word. The room was large and clean for the price and had a bathtub. I thought breakfast was normal, but the warm bake beans were very delicious, and it was so delicious that I thought that there would be a large dish instead of a small ball. Unfortunately, there is a little distance from the station. It's a short walk from the tram number 1, but it may be full depending on the time and may be difficult depending on the size of the ridge.

A clean and large room with walk in shower and fridge. This was stocked with one of each drink every day, including a Pegas beer from downstairs in the brewery. The breakfast was served from 7-10 and had something for everyone. Many types of breads, ham, cereals (including porridge), teas and coffee on tap. There was hot food too - sausages (two kinds), bacon, eggs and veg. It got every day off to a good start. Location was very central for everything - less than five minutes to Freedom Square and the shopping streets ran either side. Room 23 opened into an internal terrace and so was very quiet but even rooms on the street side were not noisy (it’s located on a quiet side street). Even though it is built on top of the brewery/bar we never heard a thing from downstairs! The reception/breakfast staff were very friendly and made us feel very welcome. Overall, a highly recommended base for Brno.

Lovely place by the lake, recently modernised. Breakfast was excellent, good choice, on the second day there was an egg station for anything you want. Both days there is a barista providing proper coffee at breakfast which is included. They are an artist in coffee. We ate lunches and dinner at the hotel on the lovely terrace overlooking the lake. Food was good if quite simple, staff were excellent. We also booked a massage in the wellness centre, (2 hours a day general admission is included in your stay). The masseuse was amazing, professional and clearly trained. They have a fridge in the room and you just buy what you wish from reception. Prices are very reasonable. Around the hotel is a collection of little bars, restaurants and water sports places, it all feels very holiday like, probably because it is on the edge of the city of Brno. It was very busy round the lake on Sunday. Monday was quiet in the morning then things opened at lunchtime. We took an enjoyable trip around the lake on the regular boats that cross cross it and take you to different areas, took 2.5 hours in total. We will stay here again if in the area.

The appearance of the hotel is very big, it is a leisure resort hotel, some distance from the city, it is more convenient to drive by car. The hotel has a swimming pool and many saunas, so you can spend an afternoon in it. One of the swimming pools can also swim nude. Many middle-aged men jump into the nude pool, and there are also some old ladies. Young people generally choose to walk by quietly.

A very pleasant hotel close to the city centre of Brno. The sauna and bubble pool on the rooftop are amazing and the rooms are elegant, large and comfortable. A very good breakfast with all different choices available. Safe parking. Highly recommended.