Four Points by Sheraton Edinburgh

Four Points by Sheraton Edinburgh Reviews

Four Points by Sheraton Edinburgh

90 Haymarket Terrace, Edinburgh, EH12 5LQ, United KingdomSee Hotel Details
Four Points by Sheraton Edinburgh
Four Points by Sheraton EdinburghFour Points by Sheraton EdinburghFour Points by Sheraton Edinburgh
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1 night

Guest Reviews

7.9/10
Good
62 review
Verified reviews
Location8.0
Amenities7.7
Service7.9
Cleanliness8.1
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All reviews(62)
Positive reviews(50)
Reviews with photos/video(6)
Awesome stay(7)
Negative reviews(12)
Guest User
Twin Room, Guest Room, 2 Twin
Stayed in Dec 2024
Couple
1 review
5.5/10
Posted on Jan 20, 2025
Breakfast was tasty but everyday the same. One time were eggs served with hair, but they change it after notice.Room was nice, bed comfortable.Hotel looks nice but is very far by foot from city center. But service in hotel very chaotic. Our bath tube had issues that prevented us from using it but we had to solve it with 5 different people until it was done. Also we woke up around 2-3 times per night because of the thin walls and shauting guests.
Guest User
King Room With 1 King Bed
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 21, 2025
This is a very good hotel. Rome have hot water and air conditioner. The bed very comfortable.
Runrobbo
Queen Room, Guest Room, 1 Queen
Stayed in Jan 2025
Solo traveler
8 review
8.5/10
Very Good
Posted on Feb 24, 2025
It was a nice stay. Haymarket is nearby. Most everyplace is walkable from here. The staff was pleasant and helpful. I didn't include the breakfast so I cannot comment on that. The breakfast is in the Italian restaurant attached to the hotel.
Hoon Hoon
Queen Room, Guest Room, 1 Queen
Stayed in Apr 2024
Couple
32 review
7.5/10
Posted on May 6, 2024
It would have been rated higher if not for the noticeably numerous hair on the bathroom floor that does not belong to us. How did it get there? Short n curly hair is very distinctive. Anyway, the room was good enough but prices in Edinburgh runs on the steep side. The location was convenient, just walk to Haymarket station or bus stops around. Staff try to be helpful overall. The pillows are very comfortable, as either the bed.
Response from Property: Dear Hoon,Thank you for sharing your thoughts with us. We apologize for the inconvenience caused by the oversight in cleanliness. We're glad you found the room satisfactory and appreciated our location and staff's efforts. Your comments are valuable to us, and we hope to welcome you back for an improved experience in the future.Warm regards,Front Office
Isabe11a
Twin Room, Guest Room, 2 Twin
Stayed in Mar 2024
Family
4 review
7.0/10
Posted on Apr 17, 2024
This is a rather disappointing stay. I hope we can get a proper compensation. 1. The bathroom does not have any basic toiletries, not even hand soap. We had to go down to reception to ask and was given hand lotion and told that it works as hand soap?!? 2. Breakfast is not ready at 7am. Breakfast is supposed to serve from 7 - 10am. On first morning, breakfast spread was not complete because chef came to work late. (Photo shows what was available to guests). We had to leave to catch our day tour bus so we barely ate anything. On the next day, no breakfast was served because there was issues with gas. 3. Room cleaning was not complete. Room cleaning only made the beds and refreshed the towels. The dustbins were not emptied and the toilet papers were not replenished.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you encountered during your recent stay at Four Points. Your concerns are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.Regarding the issues you highlighted:We deeply regret the inconvenience caused by the lack of basic toiletries in your bathroom. This is certainly not the level of service we strive to provide. We understand the frustration you must have felt, and we apologize for the inconvenience. Rest assured, we are reviewing our procedures to ensure that such oversights do not occur in the future.We understand that your experience has left you feeling dissatisfied, and we sincerely apologize for any inconvenience or frustration you may have experienced. Your feedback is invaluable to us as we continuously strive to improve our services and guest experiences.Once again, we apologize for the shortcomings during your stay. We truly hope to have the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve should you choose to stay with us again in the future.Warm regards,Reception
Guest User
Queen Room, Guest Room, 1 Queen
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 23, 2025
A really great wee hotel
Guest User
Compact Double Room, Guest Room, 1 Double, Near Elevator
Stayed in Jan 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Feb 14, 2024
Good stay
Response from Property: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, Reception
♥のjiaoao
King Room With 1 King Bed
Stayed in May 2025
Traveling with friends
10 review
7.2/10
Posted on Jul 1, 2025
Environment: Regarding the location, while it's said to be close to the station, it's actually closer to Haymarket, not Edinburgh Waverly. Fortunately, there are frequent trains between the two stations, so it only takes four minutes. There are also buses, but those with concerns should be aware of this. It's very convenient to Haymarket, about five minutes away on flat ground. There's a Tesco right next door, which closes at 11 PM. Cleanliness: This floor felt damp, and there were some stains on the carpet, but fortunately, it wasn't particularly noisy the next day. I think the rooms near the stairs are noisier, as they're near the entrance to the restaurant. Service: I deducted one star because I really didn't like the ground floor. It's semi-basement, with only three rooms, and the window is in the upper left corner. When I arrived, this was the only room available, so I didn't bother changing and just stayed. Facilities: The room had all the amenities. The air conditioning wasn't very effective, but the temperature was fine even at night when it wasn't on. The water got a bit too hot during the night, and both faucets in the bathroom were cold. A better shower would have been better.
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Response from Property: Dear Jioao,Thank you for taking the time to share such a detailed review of your stay with us. Your comments regarding our location, facilities, and service are greatly appreciated, as they help us to better understand the guest experience.We’re pleased to hear that you found our location convenient for Haymarket Station and enjoyed the nearby amenities. At the same time, we take note of your feedback regarding the ground floor accommodation, cleanliness, and the performance of the air conditioning and bathroom facilities. We will ensure these points are shared with our housekeeping and maintenance teams so that improvements can be made.We regret that your room allocation did not fully meet your expectations, and we understand how important comfort and environment are to the overall stay. Your observations about noise near certain rooms and your comments on shower functionality will also be carefully reviewed.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an experience that meets — and exceeds — your expectations.Regards,LewisDuty manager
Anonymous User
Twin Room, Guest Room, 2 Twin
Stayed in Nov 2024
Traveling with friends
7 review
8.0/10
Very Good
Posted on Dec 12, 2024
It's very convenient to walk to Prince Street in about 15 minutes. The area around the hotel is relatively quiet. The breakfast is also good. There is hot water for bathing. Overall, it's good.
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Abbychangchang
Queen Room, Guest Room, 1 Queen
Stayed in Jul 2025
Couple
24 review
10/10
Outstanding
Posted on Aug 20, 2025
Delicious breakfast, clean room
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Response from Property: Dear Abby,Thank you for sharing your feedback. We’re delighted to hear you enjoyed our breakfast and found your room clean and comfortable. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon.Regards,LewisDuty Manager
Harry Sheng
Queen Room, Guest Room, 1 Queen
Stayed in Sep 2024
Business traveler
4 review
9.5/10
Amazing
Posted on Oct 14, 2024
The service is very good and the location is good. In autumn and winter, the lack of air conditioning is not a problem.
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Guest User
Twin Room, Guest Room, 2 Twin
Stayed in Feb 2024
Business traveler
19 review
9.5/10
Amazing
Posted on Mar 28, 2024
Edinburgh main station hotels are relatively expensive, but this one is not too far from Haymarket, so you can save some travel expenses. Even so, the hotel facilities and reception staff are great, and the restaurant also serves breakfast, lunch and dinner, which is a very convenient choice!
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Response from Property: Thank you for choosing to stay with us at Four Points! We hope your time here was everything you hoped for and more. Your presence brightened our days, and we hope to welcome you back soon. Safe travels!
Anonymous User
Queen Room, Guest Room, 1 Queen
Stayed in Aug 2024
Traveling with friends
49 review
7.2/10
Posted on Oct 14, 2024
The room is very small, comparable to a Japanese hotel, everything is compact. Living in a room along the road, it is very noisy at night, and I can hear people talking and arguing clearly.
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Guest User
Compact Double Room, Guest Room, 1 Double, Near Elevator
Stayed in Feb 2024
Couple
86 review
10/10
Outstanding
Posted on Mar 6, 2024
One of the best value for money hotels in Edinburgh and even the UK. The front desk upgraded the room type and provided free breakfast for two people (a continental breakfast is actually provided in a hotel of this level). The location is also good, it's very close to everywhere you can take a taxi.
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Response from Property: Thank you for taking time to leaving a feedback to us. We hope we will welcome you back again at Four Points by Sheraton. Kind regards, ReceptionKind regards, Reception
Mushanzhu
King Room With 1 King Bed
Stayed in Sep 2024
Couple
10 review
3.5/10
Posted on Dec 17, 2024
It's really average and has nothing to do with Sheraton
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