Hilton Suzhou

Hilton Suzhou Reviews

Hilton Suzhou

No. 275 East of Suzhou Avenue (Near Nanshi Street), Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
Hilton Suzhou
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1 night

Hilton Suzhou Guest Reviews

4.7/5
Outstanding
5503 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(5503)
Positive reviews(5342)
Reviews with photos/video(1140)
Easy to get around(474)
Delicious breakfast(440)
Friendly front desk staff(313)
Close to metro(238)
Perfect for business trips(168)
Great swimming pool(117)
Luxurious(34)
Clean pool(28)
Negative reviews(161)
Guest User
King Guest Room
Stayed in Oct 2024
Other
10 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Real nice environment. Nice front desk services (Verena was excellent). Nice SPA area. Very rich breakfast with many options.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Jim Yuan
Guest Room
Stayed in Dec 2024
Business travelers
10 review
4.0/5
Very Good
Posted on Jan 11, 2025
Nice location and services.
Response from Property: 感謝您給予蘇州希爾頓酒店的肯定！我們所有希爾頓的員工都對提供卓越的服務充滿了熱忱。您的支持是我們進步的動力，希望不久之後能與您再次相遇，祝您生活愉快！
IceOng
King Guest Room
Stayed in Nov 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Feb 24, 2025
Services are great. Room is nice & clean, got all the necessary items for a night stay. Bed is comfortable as well.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Guest User
King Guest Room
Stayed in Nov 2024
Couples
4 review
4.2/5
Very Good
Posted on Dec 22, 2024
Hotel is new and conveniently located near to mrt, only thing is that amenities wise, the room we were given had a leaking pipe and we had to change the room. Appreciate the service team who gave us a free upgrade! Room was also really cold during winter as the aircon can’t be adjusted to be warmer. Overall, good hotel in a decent location, but room amenities not the best.
Response from Property: Thank you for your feedback. We're delighted to hear that you found our hotel's location convenient and appreciated the service team's efforts in providing a free upgrade. We sincerely apologize for the inconvenience caused by the leaking pipe and the air conditioning issue. Your comfort is our top priority, and we are taking steps to address these concerns. We hope to welcome you back soon so you can experience the improvements we're making. Thank you for choosing us, and we look forward to serving you better in the future.
Javlon
King Guest Room
Stayed in Jan 2025
Business travelers
23 review
5.0/5
Outstanding
Posted on Feb 20, 2025
Good good good good good good good good good good good good good good
Response from Property: 感謝您選擇蘇州希爾頓酒店，酒店享有工業園區商業中心區域的優越地理位置，與軌道交通地鐵1號線南施街站無縫連接，距離金雞湖僅需10分鐘左右車程，周邊更有白塘生態植物園、斜塘老街等著名景點哦。期待您的再次光臨～
BartZelf
King Guest Room
Stayed in Apr 2024
Couples
29 review
5.0/5
Outstanding
Posted on May 7, 2024
Great hotel, very luxurious and worth every penny, bed is comfortable, facilities are clean and high quality, all top notch.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
tyrsy
King Guest Room
Stayed in Mar 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Apr 23, 2024
I was upgraded to their suite which had a kitchenette, dining area, and living room. Great location!
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Aneeta
Guest Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Staff was wonderful, they accommodated my request for a late check out.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Xiao
Guest Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Amazing staff, special thanks to the hospitality team / reception team, my family and my Irish in-laws family all had a great time staying there. Would definitely recommend
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Guest User
King Guest Room
Stayed in May 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Outstanding service from the staff, would like to thank a staff member Amber Li, she was kind enough to upgrade me, it was so appreciated Thank you Amber !! I would surely stay there again.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Sunny
Deluxe Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 11, 2024
It was a great stay. Friendly and professional stuff. Clean and comfortable rooms.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Guest User
King Guest Room
Stayed in May 2024
Couples
17 review
4.7/5
Amazing
Posted on Jun 10, 2024
Check-in was efficient. Our room was clean, the bed was comfortable, and the shower was excellent. Moreover, we had a good selection of English language television channels to watch. Access to public transport is easy, as the subway station is very close, and there are share bicycles in the vicinity. My only complaint about the hotel was the duvet. Despite the air conditioning, it felt too hot with the duvet on. Staff should have put on summer duvets. Over all, however, we had a very good experience and recommend the Hilton.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Guest User
Guest Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Nice experience overall. Good location with everything nearby.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Dyg B
Guest Room
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Apr 29, 2024
The facilities is very modern, clean & easily access via public transport. Very close to the MRT station. The staff is very friendly & helpful
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.
Patrick83
King Guest Room
Stayed in May 2024
Travel with friends
53 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Great Hotel, nice Breakfast, clean rooms, friendly employees, everything fine.
Response from Property: Thanks for choosing Hilton Suzhou! We are pleased to hear you enjoyed your stay and all of us at Hilton Suzhou are passionate about hospitality and we hope to see you again soon.