Best Western Diamond Bar Hotel & Suites Reviews

Disappointing for the price. At ¥1,200 per night, this place feels severely overpriced. Service is slow and unresponsive, and the included breakfast is minimal—just some low-quality coffee and bagels. Rooms facing the freeway are extremely noisy, making it hard to get a good night’s sleep. If it were ¥500, the experience might be acceptable, but at this rate, it’s poor value for money.

The breakfast has fewer varieties than before. There used to be scrambled eggs, but now there are only a few bagels and cakes. The quality is totally disproportionate to the price.

The room is big and the bathroom is new, but the breakfast is too simple.

It's quite close to where I need to work.

This hotel is really nice and eating is very convenient.

The check-in experience of this hotel is really bad. The front desk staff has a bad attitude and gave us the farthest and most corner of the hotel, which is close to the highway on three sides. It is very noisy. When I went to negotiate with her, she said that I booked it through a third party online (Ctrip), and the order was close to the highway. There was no highway option when I booked this hotel, and I paid 1,390 yuan. After repeated negotiations and showing the order, I was finally given a slightly quieter room. The whole process was late at night. I also want to say that this is why we stayed in this hotel. It was also recommended to us by Ctrip’s micro-tour guide, saying that it was good for going to San Francisco, but it turned out to be the opposite direction. It was time-consuming, laborious and expensive to change hotels back and forth. Ctrip’s overseas service level also needs to be improved urgently.

I stayed here because it is close to my relatives who live in LA. The room is very large, with two 5-foot beds and plenty of space. General personal cleaning supplies (shampoo, conditioner, shower gel, makeup remover cotton, moisturizer, etc.) Everything is provided (no toothbrush or toothpaste), there is a swimming pool, and basic breakfast is included (coffee, juice, fruit, hamburger meat, bread, etc.), and it is also very rich. But do not ask for a room next to the road, because it is next to the highway and it is very noisy. . If you have large luggage, it is best to ask for a room on the 1st floor underground, because it is a two-story bungalow with no elevator, many parking spaces, and there is a gas station as soon as you turn off the main road, which is also very convenient. Overall, it is good.

Newly renovated, nice environment

I read the wrong address when I made the reservation, and negotiated with the hotel that no refund will be given. The hotel facilities are outdated and the sanitation is average