Sofitel Marrakech Palais Imperial & Spa Reviews

Dear Sofitel Marrakesh Team, As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year. I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities. fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for. Thank you for taking this into consideration, and I look forward to many more memorable stays in the future. Warm regards, Soufiane Maadad

My stay at Sofitel was very comfortable, pleasant and enjoyable. Service was kind, friendly and knowledgeable. Service at the breakfast buffet and pools was a little slow due to how busy it was, but the staff were always trying their best and attentive. The public areas were clean and well maintained, there was fast internet and the room facilities were clean and comfortable.

The hotel receptionist will not provide service without tips!!!

Perfect location in a luxurious space. The hotel lives up to its standard and without a doubt.

It’s amazing

Terrible hotel and service!! They told me breakfast is included but came and charged me. Next I realised they have double charged me for the room. They are thief.

Front desk staff was unhelpful and overcharged me for tax (MAD57.2 instead of MAD29 shown on trip.com)

Great place, amazing service, nice pool. Breakfast options were excellent.

Excellent location luxurious hotel highly recommend

I recently stayed at this hotel and had a disappointing experience with the front desk staff, specifically the two girls on duty during my check-in at 9 PM. Despite my reservation, I had to wait over 30 minutes for a room, which turned out to be different from the one I booked. Despite informing them of our anniversary, the staff's response was unhelpful. The initial room's view was changed without acknowledgment, and the alternative offered was worse. Only after speaking to the manager ( it's worth noting that the manager I spoke to was exceptionally friendly and understanding) did we receive a better room, but it still wasn't the one we booked. The lack of consideration for our special occasion made it a frustrating experience overall.

Nice trip

Excellent

 Bad service 

An exceptional hotel, extremely well located and quiet with very welcoming staff.