Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.3
Service8.8
Cleanliness9.0
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All reviews(109)
Positive reviews(105)
Reviews with photos/video(9)
Awesome stay(32)
Great service(20)
Clean and tidy(15)
Awesome rooms(15)
Delicious breakfast(12)
Great value for money(8)
Great location(6)
Negative reviews(4)
Bells on the road
Twin Room
Stayed in Aug 2025
Business traveler
49 review
8.0/10
Very Good
Posted on Sep 3, 2025
Stayed here many times before. Well located near Dartford crossing. Rooms clean and like the modern TV that you can stream to. On check-in your experience will depend on who does it. We waited while someone else was been checked in, they were asked where they would prefer stay and told about facilities. Someone else checked us in and basically gave us a key card. Breakfast standard and easy parking, which is charged.
Response from Property: Thanks for the review!We're so pleased that you have stayed with us multiple times, finding our hotel in an ideal location. Making sure you have a clean and comfortable room is our housekeeping team's top priority. A buffet breakfast is the perfect way to start the day.All the best,Monir - Hotel Manager
Alistair Osei frimpong
Accessible Double Room
Stayed in Aug 2025
Couple
25 review
10/10
Outstanding
Posted on Sep 6, 2025
This hotel brings joy to me each time I stay there. Their breakfast was amazing. The sausages tendered their juices and variety was in point. I would recommend this hotel any time to anyone looking for a good hotel in the Dartford area .
Alborz
Accessible Double Room
Stayed in Jun 2025
Couple
1 review
6.5/10
Posted on Jul 5, 2025
Holiday Inn Express Dartford is very similar to other Holiday Inn Express we have stayed in. The check in service was good and I was offered a drink on the house while waiting to be checked in. Karen at the check in desk was very helpful, showed me the available rooms and explained other options, provide additional towels when requested. The hotel appeared fairly full.
Also when requested they extended our stay and check out to noon rather than 11am.
So, it appears a better value than other similar chains, especially since in offers breakfast, whereas other places you have to pay extra for breakfast
Response from Property: Thanks for the review, Alborz.We're pleased to read that you enjoyed your stay with us at our hotel. It's great to see that you appreciated our team's effort. We do hope to welcome you back with us again soon.All the best,Monir - Hotel Manager
Guest User
Double Room
Stayed in May 2025
Business traveler
17 review
4.0/10
Posted on Aug 17, 2025
I have booked it for a friend and my friend detected illness and had to take a serious operation hence she couldn’t go to the trip. I didn’t get any notice from the hotel to check whether I would stay or not. In the end I was charged full price without staying there. It’s a shame that they couldn’t put other people’s sickness into account. 英国的酒店缺乏人文关怀,朋友生病需要开刀,并不接受取消。
Response from Property: Hi, thanks for the feedback. Please drop us a message so we can get this sorted for you. All the best, Monir - Hotel Manager
Donna
Twin Room
Stayed in May 2025
Solo traveler
1 review
5.0/10
Posted on Jun 17, 2025
Room very basic and needed a clean went to get a beer from the bar after ordering the man said card only I only had cash so no beer for me needs a revamp
Response from Property: Hi Donna, thanks for the review. We're sorry that the cleanliness didn’t meet the standards we strive for. We appreciate the feedback and we are a cash-free hotel. We hope to see you again. All the best, Monir - Hotel Manager
Guest User
Accessible Double Room
Stayed in Jan 2025
Couple
1 review
8.0/10
Very Good
Posted on Mar 1, 2025
Had a brief over night stay, on the whole good for the money. Tho a couple of things :
1. Didn't know had to pay for parking
2. Heater took ages to work out, and get warm
3. No TV remote
4. Couldn't get out of car park for the shear volume of large gas canisters in the road
Breakfast was good value and plentiful
Staff were pleasant and helpful
Response from Property: Thanks for the review, Guest UserPlease know that our team are on hand throughout your stay to help with anything you may need.Our team is committed to providing excellent customer service to all of our guests. We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. All the very best,Gina - Hotel Manager
Anonymous User
Double Room
Stayed in Nov 2024
Other
1 review
10/10
Outstanding
Posted on Dec 16, 2024
Great stay. Highly recommend! The hotel was clean, tidy, and well-maintained. The reception staff were friendly and clear when explaining room details, breakfast times, and other essentials. Check-in and check-out were smooth and efficient without unnecessary delays. Overall, a hassle-free and pleasant experience—perfect for a comfortable stay.
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Gina - Hotel Operations Manager
Leung
Twin Room
Stayed in May 2024
Family
3 review
8.0/10
Very Good
Posted on Jun 19, 2024
We llove the hotel room very clean and cheap price including breakfast. But the location is far from London and default google maps was wrong, we went to wrong holiday in :( then took the taxi to go again till late. Room phone is broken couldn’t call reception WiFi good
Response from Property: Leung, thanks for taking the time to leave a review. Thanks for the feedback and we will look into this. All the best, Gina - Hotel Operations Manager.
Guest User
Double Room
Stayed in Dec 2024
Couple
3 review
10/10
Outstanding
Posted on Feb 13, 2025
Service is always good. Friendly staff always helpful. Would definitely recommend.
Response from Property: Thanks for the review, Guest UserOur team is committed to providing excellent customer service to all of our guests. We hope to welcome you back with us again soon!All the best,Gina - Hotel Manager
Miracle_Smiless
Double Room
Stayed in Nov 2024
Couple
3 review
8.0/10
Very Good
Posted on Jan 15, 2025
It was a good stay, location is a bit tricky but staff were really nice. Breakfast was also okay.
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Gina - Hotel Operations Manager
Mustapha.Salami
Double Room with Sofabed
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Dec 7, 2024
I had a pleasant stay at the Holiday Inn Express London - Dartford. The check-in process was quick and efficient, and the staff were welcoming and professional. My room was clean, comfortable, and well-maintained, offering everything I needed for a short stay.
The complimentary breakfast was a nice touch, with a decent selection of options to start the day. I also appreciated the convenience of the location, which made it easy to access nearby areas.
Overall, it was a comfortable and hassle-free experience, and I would consider staying here again in the future.
Response from Property: Thanks for the perfect rating, Mustapha.Salami. We're thrilled to hear you had a pleasant stay. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. Making sure you have a clean and comfortable room is our housekeeping team's top priority. What's better than a filling breakfast to kick-start your day? We're happy you enjoyed it. We hope to see you again and All the best, Gina - Hotel Operations Manager.
Guest User
Double Room
Stayed in Apr 2024
Couple
2 review
10/10
Outstanding
Posted on May 7, 2024
The service was fantastic. The breakfast in the morning was great and the staff were helpful
Response from Property: Thanks for the review and feedback!Gina - Hotel Operations Manager
Sharmayne
Double Room with Sofabed
Stayed in Sep 2024
Family
3 review
10/10
Outstanding
Posted on Oct 21, 2024
Honestly staff were amazing from the get go and really helpful. Couldn’t have asked for a better team. We booked through trip.com but the hotel didn’t get the details of my 1 year old and a cot however they were able to work around that at short notice and all staff were friendly to my little boy.
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Gina - Hotel Operations Manager
Guest User
Twin Room
Stayed in Feb 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Mar 30, 2025
The receptionist called Claire was very kind.
Response from Property: Thanks for the review!All the best,Jay - Hotel Manager
Guest User
Double Room
Stayed in Jul 2025
Couple
2 review
9.5/10
Amazing
Posted on Aug 21, 2025
The staff were very polite
Response from Property: Thanks for the amazing rating. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back again.All the best, Monir - Hotel Manager