Ruixin Hotel Reviews

Response from Property: Dear guest,Thank you very much for choosing our hotel and taking the time to share your feedback. We truly appreciate you pointing out the issues you encountered during your stay. We're extremely sorry that the room cleanliness didn't meet your standards, the shower wasn't in working order, and you had trouble closing the windows, leading to a noisy environment. This is far from the experience we aim to provide our guests. Our maintenance team has been informed about the shower and window problems and is working on fixing them right away. We've also instructed our housekeeping staff to be more vigilant during room cleaning to ensure a higher standard of cleanliness. If you have any further questions or issues, please don't hesitate to contact the front desk at any time. We're committed to resolving any problems you may have immediately. We sincerely hope you'll consider giving us another chance in the future. We'll make every effort to offer you a more comfortable and enjoyable stay.Best regards,

Response from Property: Dear guest, thank you for sharing your feedback. We're glad you found the room clean and our staff friendly. We sincerely apologize for the cigarette smell issue. It's an oversight on our part, and we've taken steps to ensure all rooms are thoroughly aired and deodorized between stays. Your comfort is our top priority, and we hope to welcome you back for a fresher experience.

Response from Property: Dear guest, We are delighted to hear your positive feedback. Our male staff is always committed to providing the best service. Knowing your difficulty in conversing in Mandarin, he took the initiative to book local tours for you. The location of our hotel is indeed a great advantage. Being close to the train station and having numerous food options and amenities nearby makes it convenient for our guests. We are glad that you found the room clean and comfortable, allowing you to unwind and have a good night's sleep. Looking forward to welcoming you back in the future. Thank you again for your support and trust!

Response from Property: Dear guest, Thank you so much for sharing your wonderful experience at our place! Your kind words truly warm our hearts. I'm delighted that I could be of assistance during your stay. I understand how inconvenient it can be when arriving late and hungry, so I'm glad I was able to help you find some food. Making sure our guests feel welcome and taken care of is our top priority. We're also extremely happy that you found the room clean and cozy. Our team works hard to maintain high standards of cleanliness and comfort to ensure every guest has a pleasant stay. It would be an absolute pleasure to have you back again in the future. Should you plan another trip to Dali, we'll be looking forward to welcoming you with open arms! Best regards, [Zhou Xueyi / Ruixin Hotel]

Response from Property: Dear guest, Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that you found our room spotless and our staff friendly and helpful. Providing a clean, comfortable environment and top-notch service is our top priority, and it means the world to us that we were able to meet your expectations. We hope your stay with us created some great memories, and we can't wait to welcome you back for another enjoyable experience. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

Response from Property: Dear guest, thank you so much for your kind words! We're thrilled to hear that you found our hotel a great place to stay, especially due to its convenient location near the train station. Our staff takes pride in providing friendly service, and they'll be delighted to know their efforts made your stay more pleasant. We hope to welcome you back again soon!

Response from Property: Dear guest, thank you very much for your review! Our hotel is close to Dali Railway Station, which indeed provides great convenience for friends traveling by train. We are very happy to be your ideal overnight choice when traveling by train in Yunnan. We look forward to your next visit, we will continue to provide you with quality service~

Response from Property: Thank you very much for your praise and recognition of our hotel. The hotel is strategically located and has a well-developed transportation network. It is only about 300 meters away from Dali High-speed Railway Station, and a 3-minute walk to Dali High-speed Railway Station. Opposite is Dali Bus Station. There are buses that go directly to the scenic area nearby, which is convenient for travel. It takes 10 minutes to drive to Erhai Park. In the evening, you can enjoy the night view of Erhai Park and feel the romance and tranquility of Dali. The hotel is lightly decorated with luxury and elegance, and the butler-style service is warm. The free parking lot also makes self-driving guests feel more at ease and convenient. I hope you can unload your tiredness here. Our hotel has always been committed to providing every guest with a clean and comfortable accommodation environment and experience, and always pays attention to your needs. Welcome to your next visit and wish you a happy life!

Response from Property: We're thrilled that you enjoyed your stay with us! The proximity to the train station and the availability of halal eateries are indeed added bonuses. Come back and visit us anytime.

Response from Property: Dear guest, thank you for sharing your experience. We're glad our location near the bus terminal and easy access to Didi were convenient for you. Our team is always happy to assist with luggage, ensuring a smooth stay. The shophouse-style concept and nearby Halal restaurants add to the unique charm. We look forward to welcoming you back for another enjoyable visit.

Response from Property: Dear Guest, We apologize for the unpleasant smell of smoke and the smell of towels in your room. This is clearly not up to our standards. We have taken steps to thoroughly clean and deodorize the room, including replacing curtains and towels. We will also strengthen enforcement of our smoking policy to ensure a more comfortable environment for future guests. Thank you for pointing these issues out to us and hope you will consider giving us another chance to make it a better experience for you.

Response from Property: Dear guest, We are overjoyed to hear that you had such a wonderful stay at our hotel. Your kind words about our friendly staff and the well-appointed room mean a great deal to us. It's our pleasure to provide a comfortable and convenient experience for our guests, from the cozy atmosphere to the amenities like the kettle and hairdryer. We're also glad that our prime location near the train and bus stations made it easy for you to explore the charming old Dali and the beautiful Erhai lake. Thank you so much for your 100% recommendation. We look forward to welcoming you back in the future！

Response from Property: Dear guest, Thank you so much for your wonderful review! We're delighted to hear that our hotel's convenient location near the train station made your travel fuss-free. It's great to know that you found the room clean and our owners helpful and friendly. We strive to provide excellent value for your money, and we're glad that you felt it was worth it. We look forward to welcoming you back in the future!

Response from Property: Your feedback means a lot to us. We're happy that the location was convenient for you and that you noticed our efforts. Wishing you all the best and hope to host you again!