Four Points by Sheraton Danang Reviews

Response from Property: Dear TOHG,Thank you very much for your kind words. We are thrilled to hear that you enjoyed the fantastic ocean view of the beach and Da Nang coast from your balcony. It is wonderful to know that our location contributed positively to your experience and made your stay memorable. We truly appreciate your feedback and look forward to welcoming you back again soon.Best regards,Four Points by Sheraton Danang

Response from Property: Dear valued guest,Thank you very much for choosing Four Points by Sheraton Danang and for taking the time to share your experience with us. We are thrilled to know you enjoyed our prime beachfront location and the lovely ocean view from your room. It is wonderful to hear that our gym facilities and inspiring views added to your stay.We truly appreciate your feedback on the rooftop bar. Please rest assured we will share your comments with our team as we strive to enhance the experience for our valued guests.We look forward to welcoming you back soon for another relaxing and memorable getaway by the beach.Warm regards,Four Points by Sheraton Danang

Response from Property: Dear valued guest,Thank you very much for sharing your detailed feedback following your stay with us.It is wonderful to know that you appreciated the spacious rooms with the stunning ocean view and had the opportunity to enjoy the sunrise from your window. We are also glad that having the beach just across the street was convenient for you.We are delighted to hear that you loved the breakfast, enjoyed the pool, gym, and sauna, and had a positive dining experience at the Horizon Bar. We appreciate your understanding and are pleased that the other dishes and beverage selection met your expectations.We regret that some aspects of the service did not meet your expectations. We sincerely apologize for any inconvenience this may have caused. Your comments have been shared with the relevant departments for immediate review as we strive to enhance our service standards.Overall, we are pleased to hear that you had a great time with us. Thank you once again for your valuable feedback. We look forward to welcoming you back in the near future and providing you with an even better experience.Warm regards,Four Points by Sheraton Danang

Response from Property: Dear Uncle Nick Nick,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the stunning ocean view from your room, our extensive buffet breakfast, and the rooftop Horizon Bar. It is wonderful to know that our friendly team made a positive impression during your stay.We are also pleased you took advantage of our complimentary family activities and the bicycle service for Marriott Bonvoy members.We regret that the male sauna was under maintenance during your visit and apologize for any inconvenience this may have caused. We also appreciate your feedback regarding the balcony, and please rest assured that we are working to improve these areas wherever possible.We look forward to welcoming you back soon for an even more enjoyable stay.Best regards,Four Points by Sheraton Danang

Response from Property: Dear valued guest,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel’s convenient location and found our breakfast fantastic with a wide variety of options.We also appreciate your comments regarding the front desk service. Please rest assured that we will review this with our team to ensure we provide more comprehensive assistance for all guest inquiries.Thank you once again for your valuable input and overall positive feedback. We look forward to the pleasure of welcoming you back in the future.Warm regards,Four Points by Sheraton Danang

Response from Property: Dear Valued Guest,Thank you very much for your continued support and for choosing to stay with us. It is always a pleasure to welcome you.We truly appreciate your kind feedback. While we understand that the elevator wait may have caused a slight inconvenience, we are grateful for your patience and understanding.We look forward to the opportunity of welcoming you back on your next visit to Danang and hope to remain your preferred choice in the city.Warm regards,Four Points by Sheraton Danang

Response from Property: Dear KS,Thank you for your kind feedback.We are glad to hear that you found our rooms spacious with a great ocean view and appreciated the value for price. Your satisfaction means a lot to us, and we look forward to welcoming you back to Four Points by Sheraton Danang in the near future.Best regards, Four Points by Sheraton Danang

Response from Property: Dear Valued Guest, Thank you very much for sharing your feedback. We truly appreciate your comments and are glad to hear from you. Our prime location near My Khe Beach, just a short 3–5 minute walk away, offers convenient access to one of Da Nang’s most beautiful coastal areas. While we do not currently offer beachfront facilities, we strive to ensure our guests enjoy the best of the surrounding area. Regarding luggage assistance, we sincerely apologize that this aspect of your experience did not meet expectations. This is not the level of service we aim to provide, and your comments have been shared with our team to help us improve. As for breakfast, our culinary team is actively working to enhance both the variety and quality of our offerings to better suit the diverse preferences of our guests. We truly appreciate your input and hope to have the opportunity to welcome you again with an improved experience. Best regards,Four Points by Sheraton Danang

Response from Property: Dear value guest,Thank you so much for your kind words and for taking the time to share your experience with us!We are delighted to hear that you enjoyed the beautiful ocean views from the higher floors and that our team was able to support you throughout your stay. Providing attentive and helpful service is something we take great pride in, and it is wonderful to know it made a positive impact on your visit.We look forward to welcoming you and your family back to Four Points by Sheraton Danang soon. Warm regards,Four Points by Sheraton Danang

Response from Property: Dear Sam 龙,Thank you for sharing your detailed feedback. We are pleased to know that you enjoyed the clean room and the convenience of the balcony. Our location offers a tranquil setting while still being close to the city’s vibrant energy.Regarding breakfast, we are continuously enhancing our culinary offerings to better meet our guests' expectations.Your comments about sound levels are well noted, and the hotel team will carefully review your concerns to explore possible improvements.We truly appreciate your insights and hope to have the pleasure of welcoming you back in the future.Best regards, Four Points by Sheraton Danang

Response from Property: Dear Bee…everywhere,Thank you for sharing your kind words. We are truly delighted to know you enjoyed the beauty of our hotel, the breakfast selection, and the overall attentive service.We sincerely apologize for the inconvenience you experienced upon your arrival. Please rest assured that your feedback has been shared with our Management Team for immediate review, as we continuously strive to enhance the guest experience and ensure every guest feels genuinely valued and cared for.It was a pleasure having you with us, and we look forward to welcoming you back for an even more seamless and memorable stay.Warm regards,Four Points by Sheraton Danang

Response from Property: Dear Brijendra Singh Jasrotia,Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed our prime location by the beach and experienced the attentive and professional service from our team.Your satisfaction is our greatest reward, and we look forward to the pleasure of welcoming you back for another memorable stay very soon.Best regards,Four Points by Sheraton Danang

Response from Property: Dear ksbalan, Thank you for taking the time to share your feedback following your recent stay with us at Four Points by Sheraton Danang. We are pleased to know that you enjoyed the cleanliness of the room, the beautiful views, and the variety at our breakfast buffet. Your kind words are truly appreciated. At the same time, we sincerely apologize for the inconveniences you experienced with the housekeeping service and the air-conditioning. This is certainly not the level of service we aim to provide, and we regret that these issues impacted your overall comfort. Please rest assured that your feedback has been shared with the relevant departments for immediate review and action. We are committed to improving our responsiveness and ensuring that all guest needs are handled promptly and efficiently, both during the day and in the evening. In addition, our engineering team has inspected the air-conditioning to help prevent similar situations moving forward. We truly value your comments as they help us improve, and we hope to have the opportunity to welcome you back for a much smoother and more enjoyable stay in the future. Warm regards,Four Points by Sheraton Danang

Response from Property: Dear Frank Poon, Thank you very much for taking the time to share your feedback following your recent stay at Four Points by Sheraton Danang. We truly appreciate your comments, as they allow us to continuously improve the experience we provide.We sincerely apologize for the inconvenience you encountered with the elevator and the housekeeping service. This is certainly not the level of comfort and efficiency we strive to deliver, and we regret that these aspects affected your overall experience.Your feedback has been shared with the relevant departments for immediate review, and we are actively taking steps to enhance our service delivery during peak times and ensure more timely room servicing.We genuinely value your feedback and hope to have the opportunity to welcome you back in the near future for a more seamless and enjoyable stay. Warm regards,Four Points by Sheraton Danang