Hangzhou Xiaoshan International Airport Urba Hotel

Hangzhou Xiaoshan International Airport Urba Hotel Reviews

Hangzhou Xiaoshan International Airport Urba Hotel

Building 3, No. 92, Xiangfei Road, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
Hangzhou Xiaoshan International Airport Urba Hotel
Hangzhou Xiaoshan International Airport Urba HotelHangzhou Xiaoshan International Airport Urba HotelHangzhou Xiaoshan International Airport Urba Hotel
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Hangzhou Xiaoshan International Airport Urba Hotel Guest Reviews

4.7/5
Outstanding
1790 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1790)
Positive reviews(1763)
Reviews with photos/video(253)
Offers pick-up/drop-offs(435)
Close to airport(241)
Delicious breakfast(204)
Easy to get around(202)
Friendly front desk staff(163)
Awesome amenities(128)
Large rooms(121)
Would stay again(94)
Negative reviews(27)
Derek
Selected Queen Room
Stayed in Sep 2024
Family
3 review
4.5/5
Great
Posted on 22 Sep 2024
Free shuttle service to airport is superb. Love their arrangements for airport transfer, even in a situation where I had no China sim card. Breakfast is simple. Their check in system is fast. And their 小度小度 （xiaodu）can help you experience smart electronics appliances. You can call their customer service line from Trip.com.
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Björn Abroad
Selected Queen Room
Stayed in Jun 2024
Couples
10 review
5.0/5
Outstanding
Posted on 26 Jun 2024
A really nice hotel, close to the airport. Everything was good, including the breakfast. The plumbing sounded a little cheap though as it sounds like a tap is on in the room when a neighbour uses their water.
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Hansan^_^
Selected Queen Room
Stayed in Jun 2024
Couples
6 review
5.0/5
Outstanding
Posted on 5 Jul 2024
The hotel was very spacious and clean. The hotel also provide free shuttle service to airport.
Guest User
Selected Queen Room
Stayed in Agt 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on 16 Agt 2024
The room was nice, Airport shuttle service available
Guest User
Featured Room (Double bed)
Stayed in Jul 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on 29 Agt 2024
Close to the airport, shuttle service, good price.
Guest User
Selected Queen Room
Stayed in Okt 2024
Solo travelers
1 review
4.5/5
Great
Posted on 29 Okt 2024
The room is large and clean, and the latex pillows are comfortable. Environment: relatively warm, with breakfast, airport pick-up, and convenient travel. Only the front desk lady may be tired after a day, and she is a little impatient to answer the phone.
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Anonymous User
Featured Room (Double bed)
Stayed in Okt 2024
Business travelers
1 review
1.5/5
Posted on 25 Okt 2024
I think this hotel is the worst hotel I have ever stayed in my life, no one, the worst. I hope these comments of mine can help some people reduce a lot of troubles during their travels. If I can book a decent hotel around, I will not choose this place. Hotel location: I really don't want to talk about your location, it's deserted and very difficult to find. From the nearest subway entrance, you have to walk through various difficult paths, which takes half an hour. Take a taxi from the airport and take a detour on the mountain road with 18 bends. Hotel environment: Two hotels share one front desk. If the waiter didn't call me on the spot, I would be really impressed. I have no patience for this journey and I believe in the distance on the map. In terms of environment, it looks magnificent, but it's actually useless. The bathrobe is taken in the promotional photo, where is it? The toilet is not designed for men at all. Look at the picture. You can't pee when you go to the toilet. You have to prepare to change a pair of pants when you pee. Around: I think everyone knows that it's deserted. Can you understand the concept of deserted? There is nothing around For a hotel like this, with this environment and this price, forget it, add 100 pictures to make yourself feel better.
Original TextTranslated by Google
Response from Property: Dear guests and netizens: Thank you for your feedback on this hotel. We attach great importance to the experience of every guest. In response to recent comments, we reply as follows: 1. The hotel is located in the P8 parking area of ​​Hangzhou Xiaoshan International Airport, only 2.6 kilometers away from the airport departure level, and the drive takes less than 10 minutes. The hotel provides free airport pick-up and drop-off services. Since it is indeed inconvenient to navigate from the Xingang subway station outside the airport to the hotel on foot due to road construction outside the airport, we apologize and will continue to pay attention to improvements. Since the majority of passengers are not familiar with the environment around the airport, we kindly remind the majority of guests that if you take the subway, please get off at the Hangzhou Xiaoshan Airport subway station and contact the hotel. We will arrange a vehicle to pick you up at the airport departure level for free. 2. We are committed to providing guests with an elegant and comfortable accommodation environment. We are deeply concerned about the dissatisfaction with the environment and the use of smart toilets and are willing to provide detailed explanations and necessary assistance. 3. We cherish the guests' well-intentioned criticism, but refuse to accuse them wantonly. We look forward to every guest having a pleasant experience in the hotel. Thank you again for your support and attention. We will create a wonderful stay for you with more professional and enthusiastic service.
Anonymous User
Selected Queen Room
Stayed in Okt 2024
Business travelers
20 review
2.8/5
Posted on 21 Okt 2024
Not satisfied with the hotel, not recommended. @Weila Hotel@Banna Hotel @Ctrip Why can this hotel be rated 4 stars? Have you conducted an on-site inspection? Or is there something behind the scenes? Facilities: Noisy, dirty, unclear equipment usage, no necessary guidance information. The shower setting must be fully cold water, and it is likely to be frozen in winter. Xiaoshan Airport pick-up and drop-off service: Very good. One trip every half an hour, and it is fast to get to the airport. Breakfast starts at 5:10 and there is a buffet, which is also excellent, although there are very few options and it is not even at the level of 3 stars.
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6/7
Troublelu
Selected Queen Room
Stayed in Okt 2024
Couples
4 review
5.0/5
Outstanding
Posted on 21 Okt 2024
The room was very clean and tidy. There was an airport shuttle bus, which needed to be booked one night in advance. The bedding was also very comfortable. Although it was very close to the airport, the sound insulation was still very good. This is a hotel I will stay in next time and recommend to my friends.
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Guest User
Selected Queen Room
Stayed in Sep 2024
Other
3 review
3.1/5
Posted on 22 Sep 2024
To be honest, I was quite satisfied with this hotel at the beginning. Although the hotel is in a remote location, it is close to the airport and the facilities are very good. However, during breakfast, the auntie was cooking without a hat on her head. I saw hair in the egg fried rice. At first, one of the aunties directly used a rice spoon to dig it out. When it didn't get out, she said to take it in for another portion. A few minutes later, another portion was brought out. I looked and it was still the same portion. Later, I saw many flies crawling around in the salad, as well as small flying insects. The two brothers sitting on my left ate these two dishes. I saw it but was too embarrassed to say anything.
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Response from Property: Dear guest, we are very sorry for this problem. We have investigated the problem you raised as soon as possible and asked the restaurant to conduct staff training and rectification. We are also very shocked by this incident, which is completely inconsistent with our service. Thank you again for your suggestions. We will strengthen supervision in the future and resolutely prevent such problems from happening again. I hope you will have the opportunity to stay in our hotel again. I wish you a happy life!
Guest User
Selected Queen Room
Stayed in Sep 2024
Travel with friends
40 review
5.0/5
Outstanding
Posted on 13 Sep 2024
The room is big and close to the airport. The breakfast is rich and cost-effective. The service staff is also very enthusiastic. We went out to play and the flight was changed again and again. This hotel is a good choice
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Guest User
Selected Queen Room
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on 6 Sep 2024
The environment is very good, the room is very clean, the service is also very good, free airport pick-up and drop-off, and help with luggage, which is really thoughtful. The breakfast variety is also very rich, and my partner ate a lot
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Cibingbingfeibibingbing
Selected Queen Room
Stayed in Agt 2024
Solo travelers
52 review
5.0/5
Outstanding
Posted on 14 Sep 2024
This is my second stay. I was staying here to catch an early flight. It was very reassuring to live close to the airport. I arranged a pick-up time the next day. I arrived at the airport smoothly. The room was new and clean. Anyway, I will choose this place again if I need to catch an early flight in the future.
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Chali*sperro
Featured Room (Double bed)
Stayed in Agt 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on 25 Agt 2024
Hygiene: Clean and satisfactory, but the bathroom does not have a place to hang clothes for washing and changing, which is a bit troublesome Environment: Overall bright, the location is relatively remote, it is a bit troublesome to go to the city, but it is convenient to go to the airport, and there is an e-sports hotel downstairs Service: Friendly front desk, assisted with room extension and airport pick-up service Xiaoshan Airport pick-up service: Very fast, it took half an hour from the hotel to the boarding gate
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Guest User
Featured Room (2 beds)
Stayed in Agt 2024
Family
114 review
5.0/5
Outstanding
Posted on 22 Agt 2024
The hotel is clean and hygienic. The soundproofing of the rooms is better than that of the hotels near the airport. The rest is very good. The front desk staff and service staff are warm and thoughtful, and the breakfast is rich in variety. The location is very close to the airport, and there is a pick-up and drop-off service every half an hour, which is very convenient. Five-star praise, recommended to stay
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!