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We have rented homes from Sunriver Resort for years. My family lives close so it is a nice place to stay while visiting. Every June we rent a house and have a moms weekend away as well. It is an expensive place to stay, but doable with time to save. We have a family member with a seasonal job there and we were able to use the friends and family code to stay a few weeks ago (first time we could ever use it) so we decided to go since it was more affordable for us (50% discount). Our family member had their last day earlier in the week from our arrival and so the code was not honored. We do not run our own business this way with seasonal employees, but we can understand the policy. The problem was that they then charged us a nightly rate that was way over the price when we booked and way higher than anything showing on their current online calendar. I called the director of guest relations, Scott Orman to discuss honoring the price that was stated when we booked ($306) or at least closer to the prices that were being shown (highest being $326). The price was a big shock to us, paying over $1000 for 2 nights in a condo. It was a very stressful bill for us at the time. I have never been treated so poorly by someone who is supposed to be a professional person in my life. I was actually shocked at Scott Orman’s tone/voice level and lack of care or concern for his customers. At one point I asked to speak to someone else because of how disrespectful he was being. He told me that he was “the director of guest relations, so I had reached the top of the ladder and that he treats all of his customers that way”. The conversation ended with him hanging up on me. We will not be returning to a place that treats people this way and we will no longer be sending friends and our guests to them.

We stayed here while passing through the area on a road trip through the Pacific North West. Bend is a nice town and this was a great place to stay. It’s on the southern side of Bend and is only 10 minutes from Lava Lands Visitor Center. Hotel room was big and very clean. Would stay here again.

Stayed here for 1 night for a concert at Hayden Homes Amphitheater. We rode bikes from the hotel to the concert, making it an ideal location! Staff was friendly and welcoming! Our room was really nice. Feels like a new hotel and will be our go-to for all future stays in downtown Bend. Absolutely recommend staying here!

My husband and I came here to celebrate our anniversary. The night started out well while we enjoyed the complimentary wine and river views. Then the air quality became hazardous overnight as wildfire smoke rolled into the area. My husband woke up having great difficulty breathing. There was an A/C unit in the room letting in a bit of the outside air where the hose connected with the window part of the unit. And when the central air system would turn on, it smelled even smokier. With my husband gasping for breath, I called the front desk to see if they had an air purifier or at least a way to tape over the area where air was coming in through the A/C unit. No response - you cannot get help here after hours. We evacuated. Wildfires are an annual occurrence in Central Oregon - hotels need to adapt and make sure they provide properly filtered central air or air purifiers in the room. I'm very disappointed that staying here for our anniversary harmed my husband's health, and there was no one we could reach after hours for help.

We chose the TownePlace Suites for our short February ski trip to nearby Mt Bachelor. This lodging suited us perfectly; we would stay there again if we return to ski. The location is ideal. Yes, it’s on a busy street, but this is the direct street that leads to Mt Bachelor. We had a room facing Century Drive rather than facing the parking lot, and only some street noise came through. While there was no on-site ski storage available, we found that our skis tucked under the bed quite nicely. We received a complimentary upgrade to a King which was appreciated (and fit more skis!) The suite had one large closet with two separated doors – one door in the entryway and one door in the bathroom. This was a good option to hang all of our wet ski gear. We used the kitchen area and appreciated the large fridge & microwave. We used the stove-top once (only one of the two burners worked, so I submitted a service report when we left.) We used the hot tub three times during our stay. The water was hot, there were ample towels provided, and the winter air was a nice contrast. The pool & hot tub area was covered with snow later in our stay, so we did not use it again. There was a lot of interior construction going on, but as we were gone all day, we seldom heard anything. Supplies are staged in the parking lot which uses quite a few spaces. Staff was helpful and pleasant. The breakfast staff was efficient and friendly – great way to start the day. The breakfast options were numerous. (I have added photos.) I found many healthful options like scrambled eggs or hard cooked eggs, cheeses, several kinds of yogurt, fresh fruit, and oatmeal. I was especially fond of the add-ins for the oatmeal and usually chose nuts, fruits, and more. There were a few other hot options that I did not have.

I was coming to a concert at the local amphitheater and called for an early check in. I panicked when my reservation could not be found. Whitney at the front desk was very professional courteous even though I was upset. She worked with me to find my reservation and arranged for the early check in. Once at the hotel and checked in...she called to make sure I was happy with my room and everything was okay. Thank you Whitney for being so nice when I was not quite as professional with you.