Best Medina Hotels

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

Brilliant hotel with Brilliant staff, loved the 3 days we stayed there, location is good. Only a few minutes away from the Mosque, our flight was delayed and we lost our room, but the staff made sure we had a temporary room for a few hours before changing it to an absolutely stunning room, thank you Saja Al Madinah for a wonderful stay, will be staying there in the future

Good, clean and spacious suites with very well mannered staff. They have a cafeteria in the lobby where breakfast is served, not in the form of buffet but one can order a breakfast dish, with a drink and water (one for each). 5-10 minutes drive to Masjid-e-Nabawi by taxi, cost totally upto your negotiation skills. Al Rashed Mega Mall is just across the road but the road is so busy, please don’t even think of crossing it straight on foot. Either take a taxi (sounds weird) or walk down the lane till a crossing and then come back all the way up. During my stay of 3 nights, I couldn’t go there even once. On the lane behind, 10 mins walk away, you will be able to find all restaurants like tazaj, dominos, mcdonalds etc. Overall, a pleasant stay, 20-30 mins from Airport and Harmain Train Station.

Liked · Near to Haram Nabawy, 6-10 min walking, Near the souvenir or food shops. clean room, friendly staff. The breakfast buffet is good with a great Egyptian chef. Continuous refills for the buffet, Patient staff, and looking for client satisfaction. a sufficient number of elevators and no time wastes. Easy check-in and check out

The hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.

The location is excellent and overlooks the Prophet’s Mosque. The reception is keen on customer satisfaction and comfort. I would like to thank Mr. Khaled Al-Jahni in particular for his taste and high morals in dealing and hospitality.

Stunning hotel – and the best location ever ! The hotel is bang opposite – Roz E Pak – Green Dome – and every prayer I was lucky and blessed to pay Salaams and walk straight into the hotel. What even made our stay memorable were the amazing Super stars @ the hotel. The lady who checked us in - in spite of being a packed house – ( The lobby literary was flooded with people ) she checked us in a flash. The Breakfast TENT – was unbelievable – what a view from there and the décor was simply outstanding – the breakfast menu was sumptuous and tasty Also the superstars were the housekeeping team on floor 4 – Liton and Rakib – they were thorough professional in their works !

Very good choice, the location of the hotel is very good, the environment, sanitation and service attitude are also good, the overall feeling is OK. The slightly lacking point is that there are no slippers in the room, and the room door card is not easy to use, often you have to swipe it several times to swipe the door.

Everything is clean and good. Just a toilet system need to improve and i would suggest a mini microwave for every room. Thanks