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It’s like someone built a beautiful hotel but forget to operate it. Rooms are really nice and spacious. The hotel is right in front of Haram. But we didn’t see room service but at the third day. We kept calling the operator but no one answers. For its price it’s a great hotel if you don’t mind the above.

Very nice hotel, modern and clean, great staff, comfortable and spacious room. Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer

Location of hotel was within walking distance to Nabawi, about 15 minutes. Staff at the hotel were friendly and helpful while the room itself was well maintained. Only issue was the door to our room was quite hard to close and had to be slammed.

The environment is very good, just outside the square

Very good place with nice location

Nice hotel in general for Madina the location is the most important in order to be close to haram I like the way of the staff; they are really polite and ready to help Breakfast is mostly Asian, is my option chef has to take extra care of bakery. Hotel needs renovation specifically the bathroom and the full furniture. One major obstacle the lighting system very complicated which no need in a hotel But for sure I’ll be back for location and helpful staff.

We stayed at Saja Al Madinah during our stay in Medina. There seems to be a mixture of reviews here so please take my feedback as a pinch of salt. We had booked a room for 5 adults and the room was spacious and wasn't cramped. The hotel location is very good and is close walking distance to the prophet's mosque. We found the rooms to be clean and tidy, what i loved about the room were the curtains which completely block out the sunlight. You wont have the slightest clue what time it is if the curtains are drawn. Overall, I enjoyed my stay and didn't experience any issues. Check in was swift. The only negative feedback i have is that the hotel was slightly pricey..

Easy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!

I recently had the pleasure of staying at New Madinah Hotel, and I must say it was a fantastic experience! The hotel's location is a major highlight, as it is conveniently situated near Al-Masjid Al-Nabawi, making it incredibly convenient for those looking to visit and pray at the mosque. The rooms at New Madinah Hotel were comfortable and well-maintained, providing a relaxing space to unwind after a day of exploration. The staff were friendly and accommodating, always ensuring that I had everything I needed for a pleasant stay. While the hotel already offers a lot, one suggestion I have is for them to consider renewing the furniture. Although it was still functional, updating the furniture would further enhance the overall comfort and aesthetics of the rooms. All in all, I highly recommend New Madinah Hotel for anyone visiting the area, especially for its convenient location near Al-Masjid Al-Nabawi. 😊🕌” ,

Near the airport, the hotel is new and the breakfast is good. Highly recommended.