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I am writing this review late as I was not originally going to write one. I was talking to a friend about my bad trip and thought management should have given me more. I also paid my ER bill of $486. which made me think about the whole unfortunate experience in depth. The reason I booked this hotel was because of their excellent customer service reviews. The thing no one mentions was the management did not have the great customer service at least in my case. I booked a 6 night stay from August 17-23, 2024 for our anniversary. It is a high end hotel I used 480,000 points one free night certificate. The 480,000 was a lot of points but I thought is would be worth is based on what I read. Unfortunately I was mistaken and wish I had never booked the hotel. Here’s what happened to me. We booked transportation from the hotel and we were met at the airport. I am a Diamond member and our room was upgraded the driver and hotel staff were friendly we were off to a good start. We ate dinner that night at Don Manuels and breakfast the next day. The meal at Don Manuels was alright nothing special. I made dinner reservations the next day August 18 at EL FARALLON for our anniversary. We arrived at EL FARALLON before 5 pm waited a little and were seated. At the EL FARALLON I ordered the Lobster and my husband ordered Surf and Turf ( Steak and shrimp) and a beer. We had appetizers and I had the soup my husband did not. We took the dessert to go. After the meal we went to see the baby turtle release at the hotel. This was really cool the best part of our trip. After the turtle release I didn’t feel good and went to my room. I proceeded to vomit and have diarrhea all night long. I was miserable. Thankfully by husband did not get sick. The next morning my husband told the concierge I was sick. The concierge asked if I wanted to see a doctor I declined . I laid in bed and drank bottled water and used Drip Drop hydration powder my husband bought from amazon. I was trying to keep hydrated since I was losing liquids with diarrhea. During our stay we ate all meals and drinks provided by the Waldorf Astoria Los Cabos. Something I ate or drank at the WA Los Cabos got me sick . I continued to had diarrhea the next night and in the morning on Aug 20 I decided to see the doctor. We contacted the concierge and arranged for the doctor to come to the room. The doctor examined me gave me medicine and said I was dehydrated and suggested I go to the ER in town. I did not want to go to an ER in Mexico and decided to fly home the next day and go to an ER back home in the US. This whole time I was sick my husband reached out to our concierge and never did management from the hotel check on how I was doing. I thought why did they not check on me? I called the front desk and asked to speak to a manager. I think I talked to Deborah Marquez and I asked why no one from management had checked on how I was doing? I also let her know I only ate and drank at

We arrived fifteen minutes before Check-in and despite the fact that I realized later that if they had rooms available, they told us that we had to wait until 2:15 to enter, we went to the Oxxo and when we returned there was already a queue of 5 people and obviously they did not give us priority, we entered until 2:45 pm They gave us a room on the ground floor that starts at 102 and I think ends at 106 (don't choose those) and we spent two nights without sleeping, already that are attached to the main avenue and a lot of people pass by at dawn shouting I guess from the bars and racing in the modified cars making too much noise The breakfast that includes this fatal, I ordered some chilaquiles and they practically gave me 5 tortilla chips with a little sauce on top and refried beans still cold on the side, my wife ordered cereal that was supposedly sugary and was of very poor quality too, the next day we better opt to go elsewhere for breakfast Check-in ut was fast, they only require you to take the checks to reception and they don't bother to ask about your stay The only good thing is that the hotel is central and relatively close to the pier (fifteen minutes) walking