Best Phnom Penh Hotels

Before booking for my group of 11 members of the family, I already read reviews and saw pictures of the hotel. In my mind I somehow already knew what to expect. But the experience I had and perhaps by all of those who were with me during this trip exceeded expectations. Rooms were all very spacious, clean and well-appointed. I looked forward to breakfasts at the restaurant because one was not limited to asian, vegetarian, continental or american. One can have as little or as much of everything and anything on the menu. This would be a wonderful option for long and leisurely breakfast mornings. They say a good indication of customer satisfaction is the repeat order or purchase and how the product or service is recommended to others. Definitely, when I am back in Phnom Penh, White Mansion will be the preferred place of stay and it should be yours too.

It is a room for the boss to book a business trip. I received a call from the boss late at night and said that the front desk of the hotel could not find their reservation order. They said that they only knew the agent reservation. They did not have Ctrip's contact information. Fortunately, Ctrip finally solved it in time.

Staying at this hotel is not advisable because you will be scammed at checkout. The entire staff lacks professionalism and unfairly charges their guests. They will charge damages to your folio for using pillows and towels in an effort to fraudulently raise your bill. The entire hotel is untidy with smudged elevator mirrors, dusty rooms with no windows (felt like a prison), and dirty phones with heavily soiled furniture. The refrigerator in the room was causing a foul smell to permeate the air. Furthermore, the filthy fitness facility can only be unlocked by a front desk attendant. Upon checkout, they tried to charge us an additional $16 dollars (the rate has now increased to $22 on the Agoda booking app) for staining a pillow and hand towels with hair gel, which is water soluble. Additionally, it is not a biohazardous material. We requested permission to reenter the room so that we can document the alleged damage with photos. They refused. Then, we requested that they bring down alleged stained linen to the lobby, and they refused. The image below is from the desk operator's cell and most likely isn't an image from our room.

A very peaceful and relaxing start to our holiday in Cambodia. The room was ready before 2pm with an upgrade to the room. The room was beautiful with a lovely balcony overseeing the pool (the 1st one as there is another pool hidden in the hotel). The staff were very welcoming, helpful and lovely. The breakfast was tasty with varied food. We tested on the first night the fish amok which was delicious. The location was perfect: 10mn walk to the royal palace and 10mn walk to the independence monument I highly recommend this hotel in Phnom Penh!

The room and pool are quite clean for such an old property. However we enjoyed the pool, view from there and a good air inside the room, the shower was working. Colonial style, old buid house with minimum updates. There is a small gym by the pool, no people anywhere. There are showers and toilets by the pool. All very clean. There is no restaurant, no breakfast, no food in the fridge. No walking possibility outside - just chaotic traffic and bad surroundings. You need to order a taxi to get some food and drink. The entrance to the hotel is dirty and the fence is not opening. No cars can bring you right to the entrance. There is no real reception and assistance. Just like if you rent an apartment. Old, shabby, dark, dusty, smelly. The light and some facilities were broken. I felt myself like living in a very cheap option. Probably they wrote positive reviews themselves.

I'm writing this from my room..I've stayed here before and loved it,,but I will be out of here tomorrow . I've only been here 4 hours and I am sitting in a sauna,the front desk has said the guy works tomorrow ..who does maintenance .. The lobby is freezing,,this room is on fire,,my friends room is even more hot than mine.. As I've said before about the good and the bad but they will not Change our rooms,,and the bell hop said all rooms have the same problem about aircon..I will see tomorrow the hotel manager and if the air cons the same in the next room we are leaving..problem is I've booked with agoda so no chance of them helping..dealt with them before so could be moving to a new hotel and taking the loss on the chin..sorry but in this weather aircon means everything here...one thing..the person before me commented on this place being a *******....I have never seen anything like that here and I've stayed a few times..there is a massage parlour connected to the hotel but that in itself does not make the hotel a *******..

Place there initially for 2 nights then was told we had to stay 2 weeks due to a positive case on the flight, not even sure if that was the case the hotel receptionist just smiled when he announced it. The room is dirty, when asked for the cleaning the cleaner asked for money! It was still dirty by my standards after she cleaned. The bath mat was old grey, torn and sheets were yellow with age, that I can cope with but black dirty on the surface areas is not acceptable. In the end I had to clean the room myself. You have to request for clean towels and toilet paper. We were supposed to have 3 meals per day they forgot breakfast the first 2 days. Then food came at strange time earlier each time in the end: Breakfast @ 06:30, Lunch @ 11:00, Dinner @ 16:30. It was poor quality food and just warm, lunch was probably delivered same time as lunch as it was almost cold. The food rubbish is left outside each door and by the elevators with cats wondering around at night scattering rubbish around. This is the worst experience ever. DO NOT COME TO THIS HOTEL!

The hotel has a good location , just in front of the central market and the Royal palace is also near. It is located on the main road and easy to access. They cleaned the room every day and the staff was nice. Though they couldn’t help to buy tickets to the different places of the country. Anyway I enjoyed the stay.

The hotel is very comfortable and very comfortable, but it is very comfortable and very comfortable. The hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and But it is possible that in a few months when the groups return, the situation will be less favourable.

Opposite AEON 1 for nice shopping and eating. There are 3 AEON malls in Phnom Penh now. Tuktuk booked via an app costs 6,000 Riels to Night Market. The Reception lady is so sweet. She booked me a tuktuk and I paid by cash directly to the driver. Thank you very much. From my memory Reception staff doesn’t work from 3am to 8am. Room is large and things are made from high quality materials. I love the pool on 41th floor. Breathtaking river views and city views up there. The restaurant is on the same floor so we walked pass it to use the pool. No other guests were there when both of us swam. Pool opens from 7am. Small changing room and toilet are near the pool. Fitness Room is on 7th floor. High quality and great services. No one was there when we worked out. After the guest finishes using the walking machine and sweats, a male staff comes to wipe the machine. Very good! Towels are readily available for guests to use both in the Fitness Room and Pool. The checked in and out were smooth. They returned the 50 USD deposit in both USD and Riel. In other cities, a room like this often costs 70 USD. Here the price is very good. The building is Celeste Building opposite Sofitel and AEON and we walked through it to the next building to see SF Hotel table in the corner. Excellent value for money. Btw it was Caesar Hotel before so room amenities and towels have that brand. Room is a bit wear and tear but clean and comfortable. Air con takes a long time to cool the room as they has a cover in front of it to avoid direct air flow to the bed. Carpeted walk way from elevator to the rooms. We enjoyed our stay very much and wish to come back to swim again.