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Visited to settle offspring into University. The best feature for me was the small lockable hotel garage, which meant a car full of student ‘stuff’ could be safely left overnight- gave tremendous peace of mind. Staff were really friendly and helpful. There was a reliable lift. Racks restaurant also had responsive, efficient staff, and the food was palatable. I expected the location to be much quieter than was the case, there was a lot of noise from outside, including happy drunks and traffic. Whiteladies road, with a wide choice of cafes and restaurants is within walking distance and Clifton village and The Downs a short drive away. On-road parking is mainly permit for residents and pay & display parking is extremely limited. We booked single rooms for a short stay, but they were extremely small, so if staying longer, you would definitely want a larger room. Overall, a good place. The secure parking was the outstanding feature for me.

The hotel was very smart modern and clean. Our room was small but we had booked a standard room. Price was good compared to other hotels locally. The hotel is right next to the harbour and in the middle of a bustling nightlife. We hadn’t considered this when booking. Although the location was great, the noise from outside could be heard so loudly in our room at night. I actually thought a window was open, but it wasn’t. This went on till the early hours, music, shouting etc, so we found it hard to sleep. The bed was very comfortable though and the room spotlessly clean. Tea/coffee facilities were provided in our room, an iron and hairdryer were also there. The bathroom had a good shower, towels were provided. We didn’t dine but I did purchase a drink from the bar. After paying I was told it would be brought over to me. When it was the bartender informed me my card had declined and asked me to pay again. I did, however when I checked my bank later both payments had been paid out. Not very happy about this. Although a nice looking hotel and great price, due to the noise level at night we wouldn’t stay again. If that wouldn’t bother you the hotel would be a great choice.

We arrived on a late flight from Portugal with a particular room booked which we had done through a third party booking service (queen). The hotel was clearly very busy and we were put into a room with twin double beds. This was not ideal and we asked the receptionist if it was possible to have the room we had booked. She moved us to a much nicer room (same footprint but better layout which meant I could share a bed with my husband!). This was a real 5/5 from us because despite an initial problem the really kind and professional receptionist went out of her way to fix it, and also comped us a couple of drinks which was unexpected and massively appreciated. It has made me much more likely to choose this chain again, knowing that a small hiccup will be dealt with nicely. Great staff. Room was comfortable and well proportioned and I like the fact that the toiletries are in dispensers so less plastic waste! The bar was lovely as well with really nice common areas to relax. Late night bar staff were charming and friendly. Well done Hilton!

Wonderful hotel great to stay and rooms are brilliant. Would happy be back again . The spa and leisure at this hotel are brilliant.

Its situated in old city exactly in the middle of everything. Halal food easy to find, walkin distance to halal restaurant. But this hotel not provide mineral water, or any water bottle. Whenever in ask about the water bottle, they told me that they got only limited numbers of bottle. Had to buy from tesco nearby. The check in and check out process was smooth, they allow you to keep the back kat the caunter lobby while waiting the room to be readt

The booking process and info before checking in was pretty good. Parking was steep though at £20 per night. The actual place was average with some things a bit outdated. The bed was really comfy. Three things I was really disappointed about which would make me not want to stay here again: 1. the deposit was not taken separately to the rest of the payment. So I am now waiting for a refund of that rather than simply them taking it off my available funds and placing it back again. The £250 deposit alone would make me reluctant to book again. 2. The TV didn't work properly. Terrestrial was fine but when I logged into itv this didnt work at all and just kept freezing etc. 3. When I woke up I found live bugs in the kitchen sink...kind of like some sort of earwig type thing but I'm not entirely sure. Glad they weren't there when I arrived because I would have been put off staying. I am wholly worried they are going to try and get away with not giving me my deposit back for some reason even though I left the place entirely as I found it.

Location perfect for accessing Bristol - and just off the M5. Parking free. Rooms quiet, clean & warm and beds extremely comfortable with beautiful pillows. Fantastic shower. We would also highly recommend the integral Black Sheep pub serving delicious continental breakfasts (the pain aux raisins were to die for) as well as traditional English bacon/ sausage butties. The staff were, without exception, polite and efficient. We are fussy when it comes to where we stay but we honestly would not hesitate in giving our 2 night stay a 10/10.

The location is very good, across the road is the law school building, on the top of the famous big uphill, quiet in the noisy, the garden outside the hotel is very comfortable, breakfast is good. The rooms are relatively small, the facilities are old, and there is no free parking lot.

It was a nice hotel on the whole, but the room had water/damp stains on the wall and could have been cleaned better (few hairs and dust etc). Staff were all very friendly and the facilities were average, as you would expect from a budget hotel.

As we were restricted to visiting a hotel in our same Tier 2 area we chose a night here at the Hotel du Vin. We stayed it Taittinger Suite which was huge and very tastefully decorated. It has the largest hotel bathroom I’ve seen, you could almost hold a ball in it, with a luxurious bath and an enormous walk in shower with a power shower (I made use of both bath and shower). The Kingsized bed was huge and very comfortable, and we also made use of the excellent room service. Breakfast was excellent and the restaurant where breakfast is served is lovely. Service under the circumstances was very good and the hotel takes its anti coronavirus measures very seriously. A few very minor niggles. The bathroom could have done with more shelf space and it seems to switch off individual lamps in the bedroom area you have to switch them off at the mains. However, these are minor details. The hotel is excellent and if you’re looking for a tasteful, up market hotel with a little bit of the wow factor,you won’t be disappointed.